Official Thread for COMETA Refunding - Problem solving

200 posts / 0 new
Last post
Budda
Budda's picture
Offline
Last seen: 12 hours 28 min ago
Joined: 01/18/2012 - 14:57
Posts: 504
Location: Italy

Hello Tom.
On the post #582 I don’t see Manker writing anywhere.
As far as I know, Jaxman could make a Z1 and engrave it CPFItalia (and so on) without writing JAXMAN/JAX.
It is very possible, as you say, that this is an hand picked sample.
Also, there are a lot of ways a bigger pill can fit a smaller driver safely: the driver can be covered, there can be awell done spacer/insulator U shaped.
I’m not expert on this kind of things, but surely the cometa guys bought don’t have so nice threads and many of them don’t work at all.

All my reviews, in italian and english, here: Lumenreviews.com

PleinPhare
Offline
Last seen: 10 months 2 weeks ago
Joined: 01/22/2016 - 00:18
Posts: 36
Location: California

Bought the Cometa and received it a few weeks ago.
I had read about the shorting issue before I got it so I had already prepared some cardboard and electric tape to cut a washer.

I bought the Cometa to offer it as a gift. Even though it works, it’s rattling a lot (thread and lense when extended).
I also didn’t get the lens cap that is on the sample picture which is very annoying as I don’t see how you could transport it safely without the cap.

Considering the safety issues and the rattling, I can’t give it as a gift. I’m not even confident to use it here or have my relative use it so it’s in the box with no battery inside. It’s pretty much now an expensive paper weight.

I haven’t filled a claim (yet) but I wish Banggood would come with an easy fix or a refund procedure.

Thank you.

Budda
Budda's picture
Offline
Last seen: 12 hours 28 min ago
Joined: 01/18/2012 - 14:57
Posts: 504
Location: Italy

To completely fix the light BG should make and send the users:
- new pill (redesigned, with no shorting), with new drivers, new emitters, and the bigger cables… all assembled and tested.
- new head or a new body with correctly sized threads
- new emitter cover, correctly sized and well anodized
- new lens, performing as the sample
- new tailcap (since many got their broken but the light works if you try connect the body and the battery with a wire)
- new o-rings to replace the ones damaged by incorrect installation.

You can see this is not happening.
The kit BG offered contains a fraction of all the listed things, and has all the parts separated, so the members should do their own soldering.

All my reviews, in italian and english, here: Lumenreviews.com

hank
hank's picture
Offline
Last seen: 1 day 22 hours ago
Joined: 09/04/2011 - 21:52
Posts: 6951
Location: California

In today’s (NPR radio) news, Jack Ma of Ali Baba is being quoted as saying the fake products coming out of China today are of better quality than the brand name products, come from the same factory, and use the same raw materials.

I guess he didn’t get the memo.

RobertB
RobertB's picture
Offline
Last seen: 34 min 48 sec ago
Joined: 12/18/2015 - 17:49
Posts: 1627
Location: Michigan

hank wrote:
In today’s (NPR radio) news, Jack Ma of Ali Baba is being quoted as saying the fake products coming out of China today are of better quality than the brand name products, come from the same factory, and use the same raw materials.

I guess he didn’t get the memo.

More proof the chinese government not only looks the other way when it comes to international intellectual property theft, but endorses it.

paul6ppca
Offline
Last seen: 5 months 2 weeks ago
Joined: 12/22/2015 - 08:13
Posts: 23
Location: RI

: mine works fine but it’s not the one I paid for. I would at least like their repair kit. Would prefer a whole new pill, but will take the repair kit to make as safe as possible.

I did do all suggested repairs and spent $8 for kapton tape.

Don5946
Don5946's picture
Offline
Last seen: 5 months 2 weeks ago
Joined: 12/25/2015 - 12:31
Posts: 176
Location: Alabamy, USA

I escalated my dispute to a PP Claim. I hope Neal has good results in correcting this and I would wait longer to file a claim but I only have until tomorrow to do it. Better safe than sorry.

Neal, if you are able to resolve this please PM me and I will gladly cancel my PP claim. Thank you for trying to do what you can for all involved. Thumbs Up

Budda, thank you for being involved. Thumbs Up

PS, if I had the ability to confidently “re-work” the safety issues with these lights, I would. However, I don’t and would never feel comfortable using one myself or “giving one as a gift” as was my purchasing intentions.

Also, why isn’t BG offering to have U.S.A. customers return the lights to the a U.S.A. BG affiliated warehouse? That way they have the lights back and a big savings in their return shipping expense vs. returning to China. Just a thought. Thanks

Not everyone can carry around UGLY and still look GOOD doing it

myhken
myhken's picture
Offline
Last seen: 6 months 2 weeks ago
Joined: 07/03/2015 - 17:20
Posts: 549
Location: Norway

I also filed a Paypal claim after they rejected my first request for refund. Got a new email from GB today:

Quote:
We are sorry for the inconvenience caused.

Would you please send email to and describe the problem to our professional staff?

It would be quick to solve the problem for you, thanks for your understanding and looking forward to receiving your email.

Best regards,

Samantha

So just BS, sent them a new mail with the link to this thread (fot second time).

Kenneth Myhre

teacher
teacher's picture
Offline
Last seen: 54 min 22 sec ago
Joined: 02/23/2016 - 19:04
Posts: 3657
Location: NE & SW Alabama

Ok, let us stop beating around the bush.

This picture was taken from Post 582 about the Final Sample.

Notice the anodized disc. It is nothing at all like the Jaxman Z1. It is the Cometa we received.

In this group buy we got what was, for whatever reason; presented to us as the ‘Final Sample’ in Post 582.
That is what we received.

In my opinion it does not excuse the loose zoom threads, battery shorting on pill, extremely sloppy oversize driver pocket, poor quality glass that a few have experienced, nor the fact that this was advertised as a Jaxman Z1 host from the very outset….. as well as anything I may have overlooked.

[ PLEASE Take Note of the Next Sentence ]

In fact it is still stated in ORIGINAL POST it is a Jaxman Z1 host. Facepalm

As far as I am concerned the 8 links below [ I posted originally a month ago ] sum up the Cometa disaster in a nut shell.

Like it or not however……. it is what it is.

YMMV = Y our M ileage M ay V ary

Exhibit 1 / Post 1-Totally Convoluted
Exhibit 2 / It Begins
Exhibit 3 / It Thickens, With Misunderstanding Starting
Exhibit 4 / It Was A Collaboration
Exhibit 5 / Final Specs with Pics Posted By Cyberescudo
Exhibit 6 / Cyberescudo says ???? __ You decide.
Exhibit 7 / Contradictions hiding in plain sight
Exhibit 8 / At The End Of The Day It Turns Out ‘hank’ Had It Pegged After All
.
.
edit: to add ‘was’ in second sentence

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||   Confucius say -- Baaa-haaaaaa......   tongue-out

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

hank
hank's picture
Offline
Last seen: 1 day 22 hours ago
Joined: 09/04/2011 - 21:52
Posts: 6951
Location: California

Which variety of “Super Lube” works to tighten up the Cometa zoom threads?

I’m guessing it’s not this one: http://www.super-lube.com/nuclear-grade-grease-ezp-55.html

teacher
teacher's picture
Offline
Last seen: 54 min 22 sec ago
Joined: 02/23/2016 - 19:04
Posts: 3657
Location: NE & SW Alabama

I have used THIS ONE and THIS ONE because I had them both on hand. I can’t tell a dimes worth of difference between them on the Cometa. They both seem to ““tighten up”“ the sloppy Cometa zoom threads a teeny tiny bit.

I am sure the one you mentioned would also work well.
.
edit: To change ‘tiny’ into ‘teeny tiny
teeny tiny’ = Barely perceivable

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||   Confucius say -- Baaa-haaaaaa......   tongue-out

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

RobertB
RobertB's picture
Offline
Last seen: 34 min 48 sec ago
Joined: 12/18/2015 - 17:49
Posts: 1627
Location: Michigan

I don’t know, but the picture of the final release looks like the focus head threads are much more squared off like the Jax Z1, than the Cometa threads. The Cometa threads are very triangular, at least on my sample.

teacher
teacher's picture
Offline
Last seen: 54 min 22 sec ago
Joined: 02/23/2016 - 19:04
Posts: 3657
Location: NE & SW Alabama

But look at the anodized disc they are totally different. On the Jaxman the threads are on the outside of the disc and it screws down into the tube. It does not stick out above the tube like the Cometa.

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||   Confucius say -- Baaa-haaaaaa......   tongue-out

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

Travelr
Offline
Last seen: 1 month 2 weeks ago
Joined: 02/21/2016 - 19:15
Posts: 14

I purchased mine within a day of when it was released for sale. Luckily, I had been monitoring this forum and knew to create a washer for the battery and cover the soldered connections under the reflector before trying it. So far it works, but I’m not happy as it is not the light I thought I purchased, and I will not let anyone else use it given all the known issues.

I’d be happy if I could get a new pill (redesigned, with no shorting), with new drivers, new emitters, and the bigger cables… all assembled and tested. I could live with the inferior lens and the rattles in the zoom thread, and my tailcap seems to be fine. I realize that is not a likely outcome.

At a minimum, I think I should receive the repair kit and a lens cap. Then I would consider it overpriced, but usable.

Clearly customer service is not part of BG’s business model (among lots of other shortcomings…)

Thanks to Budda for trying to help out.

teacher
teacher's picture
Offline
Last seen: 54 min 22 sec ago
Joined: 02/23/2016 - 19:04
Posts: 3657
Location: NE & SW Alabama

Here are some pics of the anodized disc that will show the difference between the Jaxman Z1 & the Cometa. The difference is plainly evident.

The Jaxman Z1 is on the left & the Cometa is on the right.

Yeah, I know; the pictures are pretty crappy…. no, very crappy… but I think/hope they are plain enough to see what I am referring to about the differences.. Wink

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||   Confucius say -- Baaa-haaaaaa......   tongue-out

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

Bonham
Bonham's picture
Offline
Last seen: 5 hours 5 min ago
Joined: 01/11/2012 - 16:00
Posts: 148
Location: Bulgaria

Banggood wrote:
Sorry,
just saw this thread.
we are talking with manker and Cyberscudo, we will find a best solution for you.

Could you please, keep us a bit closely to your movement in this case?
A week later from your post, no new information “from the kitchen”.

Obviously Manker and Cyberscudo dont know about this topic…

The Miller
The Miller's picture
Online
Last seen: 7 min 23 sec ago
Joined: 12/14/2015 - 12:08
Posts: 8305
Location: Charente France

Pill and washer arrived

Washer is good size
It needs a little pressure and stays nicely in place when changing cells, good.

Pill
Looked good
A manker ledboard instead of Kronos
All well centered
Driver ring good tight

Put it in, works
Turn it off and on, no light
Really? Yes tail lights but nothing in the front
Is was careful so unscrewed tail
No hot spring
Again same situation
Argh!!!!!!!

Get driver out and when pushing the led up via the wires….
A cleanly cut red wire exactly where it goes through the the pill
OH FLIPPING NO!

The holes are too small.
Took some pics and am kind of lost now.
I need to widen the holes, something else then some simple wire soldering.
No time for it now so this is a winter project.
A real bummer this because without this metal work it cannot be used reliable Sad

Interesting there was a little plate tiny over the red wire on the driver, looked like a protection against shorts with the pill
Try to make pics of it but very small
Upload them later.

sigh

JPLight
Offline
Last seen: 1 hour 50 min ago
Joined: 01/11/2016 - 04:56
Posts: 217
Location: Germany
Facepalm
teacher
teacher's picture
Offline
Last seen: 54 min 22 sec ago
Joined: 02/23/2016 - 19:04
Posts: 3657
Location: NE & SW Alabama

Hmmmm, imagine that. Flat Stare
Facepalm . Facepalm

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||   Confucius say -- Baaa-haaaaaa......   tongue-out

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

The Miller
The Miller's picture
Online
Last seen: 7 min 23 sec ago
Joined: 12/14/2015 - 12:08
Posts: 8305
Location: Charente France

Here the pics

the cut

good amount of thermal grease seems arctic silver in how it behaves and looks
.
.
.

Interesting addition to the driver; a little tiny plate on the driver I do not remember on the first one

Lund1660
Offline
Last seen: 1 hour 56 min ago
Joined: 08/28/2015 - 04:51
Posts: 195

That doesn’t look right what is it attached too?

jack-bkk
Offline
Last seen: 5 hours 46 min ago
Joined: 04/15/2015 - 01:29
Posts: 425
Location: Bangkok

i think they are ignoring the case at all i sent a message about this order in their system and since 4 days no response at all. on monday i will open a paypal dispute.

Tom E
Tom E's picture
Online
Last seen: 3 min 3 sec ago
Joined: 08/19/2012 - 08:23
Posts: 9841
Location: LI NY

The Cometa I received from Rusty Joe had the same exact cut on the red LED+ wire. I think that was the cause of the ground out on his, not the driver spring. It's just the insulation, but enough to cause a ground out. I believe it's the twisting pressure on the MCPCB of that re-designed black centering piece when tightening it up, that, along with sharp edges in the pill top hole, or the MCPCB. I use a small exacto knife to take the sharp edges off. Works well with aluminum and brass, makes a huge difference.

Bad though the replacement came that way...

The Miller
The Miller's picture
Online
Last seen: 7 min 23 sec ago
Joined: 12/14/2015 - 12:08
Posts: 8305
Location: Charente France

Yeah after closer inspection the first driver had the same tiny disc on the same spot

When there is time I’ll dremel the holes a bit bigger and smooth things out.

Got a friend who becomes interested in flashlights and was interested in the Cometa before.
So I got one of those good Opus single cell chargers and thought this set would be a nice present but no way before it is totally fixed up.
But I don’t see it happen before his birthday Sad

bella-headlight
Offline
Last seen: 4 hours 17 min ago
Joined: 01/10/2016 - 16:17
Posts: 1014
Location: United Kingdom
Banggood wrote:
Sorry, just saw this thread. we are talking with manker and Cyberscudo, we will find a best solution for you.

Hi Banggood, as it has now been 10 days since you posted the above statement & we have heard nothing further, can I politely ask if there has been any progress made on finding this “best solution for you” that you mention ?
Thanks in advance.

Ian

zelee
zelee's picture
Offline
Last seen: 1 hour 22 min ago
Joined: 06/04/2013 - 06:53
Posts: 1817
Location: S.E.A

The Professional guy never answer my PM Ughh

Don’t mistake my kindness for weakness.
I am kind to everyone, but when someone is unkind to me, weak is not what you are going to remember about me.

Jesjes
Jesjes's picture
Offline
Last seen: 2 weeks 6 hours ago
Joined: 02/25/2016 - 17:37
Posts: 121
Location: AUSTRIA
bella-headlight wrote:
Banggood wrote:
Sorry, just saw this thread. we are talking with manker and Cyberscudo, we will find a best solution for you.

Hi Banggood, as it has now been 10 days since you posted the above statement & we have heard nothing further, can I politely ask if there has been any progress made on finding this “best solution for you” that you mention ?
Thanks in advance.


+1
bella-headlight
Offline
Last seen: 4 hours 17 min ago
Joined: 01/10/2016 - 16:17
Posts: 1014
Location: United Kingdom

After the latest email from one of their “professional” guys asking for yet more pictures & videos so that they can “Then we will check and give you a solution.” I have given up ever getting a refund or any sort of satisfactory solution.
I have now sourced & ordered the necessary parts myself to repair my Cometa“s to the best of my ablity.
I will make them as close to the spec I was led to believe they were going to be & at least they will be safe.
The only thing that I can“t do anything about is the host not being a Z1 but I will be putting square profile “O” rings on it to firm up the zoom action.
I have ordered 20awg wire to replace the 24awg led wires plus do spring bypasses, genuine Z1 lens & lens caps, another member has sent me butterfly spacers to go between the led & anodised retaining disc (thanks Thumbs Up ), I will see if I can do something about the slop in the driver pocket & I had already made insulating discs for the pill bottom.
I have also learned that when a Chinese seller tells you that they can“t send you a replacement unless you close your paypal dispute as “the system won“t let them” that actually what they mean is close your paypal dispute & that way you can never get a refund from us.
Pretty disappointed to be honest concerning this whole saga.

Ian

tristanxoxo
Offline
Last seen: 23 hours 54 min ago
Joined: 03/26/2014 - 00:50
Posts: 596

My Cometa shorted out and melted the spring. I emailed customer service to get the washer kit and now they want videos and pictures. Man, all I asked for a the washer kit to make this light safe. I didn’t ask for a refund or any other replacement parts. I don’t feel like I should have to waste my time with all this crap to just get a washer kit!

marsalla
marsalla's picture
Offline
Last seen: 15 hours 51 min ago
Joined: 10/21/2015 - 21:26
Posts: 102
Location: Phoenix, AZ

No matter what; the build quality of this flashlight is very poor due to the excessive rattle. BG sold this light knowing the poor quality so they committed fraud. I have already asked for refund and at no point will the light be sent back to China. My advice for all BLF members is to keep the disputes open and to cause as much conflict as possible in order to expose BG’s choice to sell a defective product in a bait a switch campaign.

Pages