Haikelite MT01 UPDATE, replacement arrived)

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DBSAR
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  • UPDATE, March.25,2018
    - So its been past 2 months now with a useless dead, failed MT01 i purchased not long ago, and Haikelite did NOTHING so far to fix my issue, all they did is give me the run-around, claiming this “Dale” person of theirs was supposed to contact me, (of whom never did after months ago,) and they kept delaying any fix for the faulty MT01 i bought from them through Banggood. As mentioned above, the XHP50.2 emitter burned out two of its four dies, then the light stopped working completely not long after. I tried another emitter, (a new XHP70 i had) but the light failed to turn on at all, so i guess the driver failed too??
    Either way, the months passed and i still have a dead MT01 taken apart in a box that is basically junk. The last message that HaikeLite Official here on BLF sent me 2 days ago was: “ Could you please provide your banggood order number and email address? We send the XHP50.2 emitter with MCPCB to banggood, They will arrange the shipping to you” .. REALLY?!
    all they needed to do months ago is send me the parts directly or a replacement light, but NO, they come up with that idea? SO i have red-flagged Haikelite as a flashlight company with POOR to ZERO customer service. I will never buy another light from them, and will never recommend Haikelite to anyone, as if their light fails, they will likely get the shaft & BS that i did. I have had far better customer service from other established brands of lights i had an failure with before. Olight, Thorfire, Manker light, all have great customer service and will help their customers quickly, Haikelite will not. They claim they want to build great lights and succeed as a flashlight company? well they better fix their horrible lacking customer service first before i will ever buy or recommend their lights ever again!

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

moderator007
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What kind of service is that anyway. Offering to send you the parts unless that’s what you requested, to fix it yourself.
What if the customer doesn’t own a soldering iron, or doesn’t know how to fix the issue in the first place. I also thought you said the driver was toast. They didn’t offer to send a new one of those to.

DBSAR
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moderator007 wrote:
What kind of service is that anyway. Offering to send you the parts unless that’s what you requested, to fix it yourself. What if the customer doesn’t own a soldering iron, or doesn’t know how to fix the issue in the first place. I also thought you said the driver was toast. They didn’t offer to send a new one of those to.

I guess they “assumed” i can fix it myself. and after all the run-arounds the last message they want to ship the “parts” to Banggood, for them to ship to me?? that is just stupid. It’s clear Haikelite do not want to keep customers, or help anyone who has issues with their lights. When my 60-dollar S20 failed some years ago, Olight immediately replace the light. Great customer service. I continue to buy lights form Olight and recommend them. as for Haikelite and the poor customer service bull crap excuses they gave me, never will i buy another from them, or recommend their lights to anyone.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

moderator007
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I don’t blame you one bit. Hatelite Angry hasn’t took in to consideration all the time you have spent trying to get this resolved. They should have ask you to return it and shipped you a new or just refund your money. Customer service should’t be “here’s the parts fix it yourself”. No honored warranty with no customer service, I want be sending any of my money there way. I got better things to do than send 20 emails and pics and video’s with no resolve besides fix it yourself. If that’s there customer service policy, they won’t last long. Wink

DBSAR
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moderator007 wrote:
I don’t blame you one bit. Hatelite Angry hasn’t took in to consideration all the time you have spent trying to get this resolved. They should have ask you to return it and shipped you a new or just refund your money. Customer service should’t be “here’s the parts fix it yourself”. No honored warranty with no customer service, I want be sending any of my money there way. I got better things to do than send 20 emails and pics and video’s with no resolve besides fix it yourself. If that’s there customer service policy, they won’t last long. Wink

They never even offered a refund or a replacement, all they did was give me excuse after excuse.. and gave me a run around.
Haikelite is a company that do not deserve to succeed with the ridiculous poor customer service i got from them. That last message they sent me was the last straw, when they said they would sent the parts to Banggood to ship to me, which is complete bullcrap.
The only other light company i have had poor customer service from is sunwayman, but Haikelite is the worst so far.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

toddcshoe
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I was going to get into that group buy MT09R but, I started reading about the problems they were having with that buy, this issue DBSAR is having, and a few other things I have read along the way. Think I shall stay away from Haikelite for the time being. I have 3 of their lights in my favorites on GB but I reckon they will stay right where they are for now. I only spend about two or three hundred dollars every month or so on lights and accessories. I know many more of you probably spend way more than that. I work hard for that money and don’t want to have to jump through crazy hoops and cross my fingers that I don’t get taken. I read lots of reviews and make notes before I buy a light. Customer service is way up there on my list of things I look for. I don’t mind a bad review of a light just because that particular reviewer didn’t like the light for some reason or the other. The thing he hates about it may be just the thing I like. Now if I see a bad customer service review, I run. I don’t care if you are giving me the light for 5 bucks, you can keep it if I have to hunt you down and send 25 emails to get a replacement or repair.

I have only had two problems with lights. One was Sofirn. Bad driver. Two emails and a new light was in my hands in 6 days from my original email. Awesome customer service. Love those guys and gals. Now I have lots of Sofirn’s. I can recommend them to family and friends knowing if there ever is a problem that it will be dealt with professionally and quickly. Second was Thorfire. Shipping issue. Malinda I think her name was, took care of me super quick and everything was set right. Will always recommend them as well. My 10 year old boy and 12 year old girl decided they wanted flashlights for running around our property at night. Told them I would give them a few. They weren’t having that, they wanted to save their money and buy it themselves. I said “okay”, smiling the whole time. They did save up their money and I turned them loose on Amazon and told them to pick something out from Thorfire or Sofirn. My daughter decided on a Sofirn C8A and my son a Thorfire VG10S. I may have accidentally added a SP33 to the cart as well. That’s what good customer service does. Sells product.

Sorry for my ranting. Just can’t state how very very important service after the sale is. Without that good service, sales will suffer.

Mstevens113
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That’s why I don’t buy anything I can’t use PayPal for. I’d have gone down the PayPal dispute route a long time ago, I don’t have the patience or will to mess around with ‘customer service’.

mortuus
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that sucks to hear Sad did u do a paypal dispute?

...where Frugal meets with Flashlight!

DBSAR
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mortuus wrote:
that sucks to hear Sad did u do a paypal dispute?

I did not, i trusted Haikelite at the time to fix this issue with my dead light, but now its months later and unsure if that claim window woudl be still open or valid in paypal now that so much time has passed.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

mortuus
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can u look perhaps not too late ? thats really bad for them, they have a really bad image now with the flawed group buy on the mt09r lights with driver issues etc that needs to be re-done by texas ace.. i dont get it the reputation by many is very negative now on blf and i dont blaim those, not sure why they would want that… still not ok they didnt come back to u for some reason its obvious that should have went under warranty..

...where Frugal meets with Flashlight!

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I bought an MT07 in the first GB organized by Haikelite
I saw that there were many problems with the units received
When received it, before putting the batteries, I dismanteled it to do my QC
It was true luck

When they assembled it, the LED star did not settle in place
By putting the reflector and tightening, the star arched
I claimed several times by PM and email
They never responded
I made the decision to straighten the star
I straightened it and flattened

From that I look at Haikelite with true distrust

When the MT09R GB was organizing, I was interested
As I considered the price a little high, I thought about it and rethought
When I decided to enter the GB it was closed
At that time I regretted not having bought it
Now I’m very happy I could not get in
It was true luck

I think I will not buy another Haikelite again

Sorry for my bad English (gogole transtorla)

DBSAR
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***UPDATE, March,26,2018 – Haikelite USA have read my upset and distaste for the delays and poor service on my dead MT01, so the last message they said they will ship a replacement light tomorrow. (unsure from where or how long it will take, but lets see if they live up to their promise this time, and will wait up to another month to see if i receive anything. I will post here again with an update once i do.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

toddcshoe
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Hope they take care of you DBSAR. Shame it had to go this long for a possible solution. Keep us updated for sure.

JakeDjanitor
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Good luck, I shared your story over in another group buy pre sale on the forum. A few of us have bought their newest model. And we are waiting for it to be complete

DBSAR
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JakeDjanitor wrote:
Good luck, I shared your story over in another group buy pre sale on the forum. A few of us have bought their newest model. And we are waiting for it to be complete

Thanks. Have a link to the topic?

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

Speed4goal
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toddcshoe wrote:
I was going to get into that group buy MT09R but, I started reading about the problems they were having with that buy, this issue DBSAR is having, and a few other things I have read along the way. Think I shall stay away from Haikelite for the time being. I have 3 of their lights in my favorites on GB but I reckon they will stay right where they are for now. I only spend about two or three hundred dollars every month or so on lights and accessories. I know many more of you probably spend way more than that. I work hard for that money and don’t want to have to jump through crazy hoops and cross my fingers that I don’t get taken. I read lots of reviews and make notes before I buy a light. Customer service is way up there on my list of things I look for. I don’t mind a bad review of a light just because that particular reviewer didn’t like the light for some reason or the other. The thing he hates about it may be just the thing I like. Now if I see a bad customer service review, I run. I don’t care if you are giving me the light for 5 bucks, you can keep it if I have to hunt you down and send 25 emails to get a replacement or repair.

I have only had two problems with lights. One was Sofirn. Bad driver. Two emails and a new light was in my hands in 6 days from my original email. Awesome customer service. Love those guys and gals. Now I have lots of Sofirn’s. I can recommend them to family and friends knowing if there ever is a problem that it will be dealt with professionally and quickly. Second was Thorfire. Shipping issue. Malinda I think her name was, took care of me super quick and everything was set right. Will always recommend them as well. My 10 year old boy and 12 year old girl decided they wanted flashlights for running around our property at night. Told them I would give them a few. They weren’t having that, they wanted to save their money and buy it themselves. I said “okay”, smiling the whole time. They did save up their money and I turned them loose on Amazon and told them to pick something out from Thorfire or Sofirn. My daughter decided on a Sofirn C8A and my son a Thorfire VG10S. I may have accidentally added a SP33 to the cart as well. That’s what good customer service does. Sells product.

Sorry for my ranting. Just can’t state how very very important service after the sale is. Without that good service, sales will suffer.

200 or 300 a month. That’s like my yearly light budget. But I did just order the silver buffalo on sale. Hopefully I don’t have any issues. I’m thinking gearbest sold it without having it in stock. It’s been 5 days and hasn’t shipped yet. Dealing with gb is a issue in itself. But I think I’ll stay away from haikelight for the time being until things improve. Doesn’t make sense to screw over S forum member. Ignoring a simple fix will cost them thousands in business. At this point anything besides a full refund and a new light shipped is unacceptable in my eyes. And what’s with the Chinese always saying get it fixed locally. Maybe in China there are electronic repair shops on every corner. I’ve had gearbest tell me before to have it fixed locally. Which would have cost more then the item itself. I will say every other order has been fine though.

2/9 Fox Co (2009-2015) Semper Fi 0311/0331 Rifleman/Machine Gunner
Blf has changed a lot since I've been here. Lots of snow flakes and easily offended over nothing. When the forum use to be great and people joked around and could take a joke. It's a forum it's not that serious. Let's make BLF great again!

Speed4goal
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DBSAR wrote:
mortuus wrote:
that sucks to hear Sad did u do a paypal dispute?

I did not, i trusted Haikelite at the time to fix this issue with my dead light, but now its months later and unsure if that claim window woudl be still open or valid in paypal now that so much time has passed.

The vendor is only as good as their word. With PayPal you have 6 months to file a dispute. Unless you have tracking by then I’d file a claim

2/9 Fox Co (2009-2015) Semper Fi 0311/0331 Rifleman/Machine Gunner
Blf has changed a lot since I've been here. Lots of snow flakes and easily offended over nothing. When the forum use to be great and people joked around and could take a joke. It's a forum it's not that serious. Let's make BLF great again!

DBSAR
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Speed4goal wrote:
DBSAR wrote:
mortuus wrote:
that sucks to hear Sad did u do a paypal dispute?

I did not, i trusted Haikelite at the time to fix this issue with my dead light, but now its months later and unsure if that claim window woudl be still open or valid in paypal now that so much time has passed.

The vendor is only as good as their word. With PayPal you have 6 months to file a dispute. Unless you have tracking by then I’d file a claim

True, i will keep that in mind. They told me today in a message here on BLF they would ship a replacement. If i don’t receive it by another 40 days from today, i will file a paypal claim.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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Speed4goal
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Well keep us updated without forums like these there’s no telling how many people would be told to go pound sand. This forum gives us a voice to speak up against shady practices. Honestly they should send that replacement light by DHL or fed ex express for how long you’ve been strung along they should pay out of pocket for the fastest international shipping as possible. Unless Terry has one stateside to send you. If one is stateside should overnight or 2 day it. If that’s possible between the US and Canada. But at least the US distributer took notice and as doing something. It seems to be his bread and butter. Between this and his group buy. I’m sure he doesn’t need anything else hurting his pockets. They have a nice line up of lights and build them MOD friendly. But still I will wait until your resolved before they ever get another dime of mine. Plenty of other lights out there

2/9 Fox Co (2009-2015) Semper Fi 0311/0331 Rifleman/Machine Gunner
Blf has changed a lot since I've been here. Lots of snow flakes and easily offended over nothing. When the forum use to be great and people joked around and could take a joke. It's a forum it's not that serious. Let's make BLF great again!

Macka17
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I got one Haekelite on Coupon. HK08.
Wierd little thing. But GREAt walkabout flood.
Pencil beam but…….

Only thing so far (I use it regularly), is the programming changed.
and I found that to change progs. you have to half click VERY fast to make it operable.
Apart from that. NADA. It. with my Sofirn C8T for throw, are the perfect matched pair, for normal walkabout ranges.
Otherwise I use my Imalent DN35 as a one does all light. With a dual battery XM-L2 headlight to stop my old feet tripping over things.(Pointing down to and just in front of my feet).
76yr old. getting a little unbalanced on uneven ground in dark.

DBSAR
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Speed4goal wrote:
Well keep us updated without forums like these there’s no telling how many people would be told to go pound sand. This forum gives us a voice to speak up against shady practices. Honestly they should send that replacement light by DHL or fed ex express for how long you’ve been strung along they should pay out of pocket for the fastest international shipping as possible. Unless Terry has one stateside to send you. If one is stateside should overnight or 2 day it. If that’s possible between the US and Canada. But at least the US distributer took notice and as doing something. It seems to be his bread and butter. Between this and his group buy. I’m sure he doesn’t need anything else hurting his pockets. They have a nice line up of lights and build them MOD friendly. But still I will wait until your resolved before they ever get another dime of mine. Plenty of other lights out there

well said. Thumbs Up

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

clemence
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Thanks a lot DBSAR for posting your unlucky events with Haikelite. Just removed two Haikelite from my AE cart.
Your post potentially save our hard earned money. The price is nothing compared to months of bad mood and higher risk of stroke attacks. Please file a complain to Paypal instead.

- Clemence

DBSAR
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Update, May,1st,2018:
The replacement MT01 finally arrived from Haikelite. Not sure if any one else found that most regular non-protected 18650s are still to long for the battery tube in this model, but after cutting off the springs & adding three tiny brass washers to the back PCB to make the battery tubes long enough to work with 18650 cells, the replacement works great. I’m happy & satisfied at least that they replaced the dead, problematic MT01 i originally purchased.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

adam7027
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DBSAR wrote:
Update, May,1st,2018:
The replacement MT01 finally arrived from Haikelite. Not sure if any one else found that most regular non-protected 18650s are still to long for the battery tube in this model, but after cutting off the springs & adding three tiny brass washers to the back PCB to make the battery tubes long enough to work with 18650 cells, the replacement works great. I’m happy & satisfied at least that they replaced the dead, problematic MT01 i originally purchased.

I am glad to ‘hear’ that. MT01 battery holder design is really picky on batteries by default, I have one, which can be used with e.g. button top unprotected Pana. NCR18650B, but another one can be used only with Sanyo NCR18650GA.

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