What is the standard warranty period for Haikelite products? And how do you go about getting a product repaired: do I go through Haikelite directly or through the seller (banggood)?
I still am waiting for a driver replacement. They stopped responding to my emails from the address on their website. You might be able to get a response from banggood.
It took about a month for the OP to answer a question here by pm… So GL with your light.
It’s been over a month now and I still can’t get a simple answer of if they sent a replacement driver or not. Please improve Customer Service as your top priority. Who’s gonna buy your products if they just end up failing?
Great job solving the issue. I think Haikelite should perform more thorough test on future new products though.
And Banggood page is still showing 8760 lumens. Can you confirm Banggood is selling 12000 lumens version? Can you work with Banggood to remove unecessary doubt?
Hi HaikeLite, are you using Narsil or a variant of it for the new lights? Thanks. I was planning on buying a HaikeLite product but wasn’t sure which firmware comes pre-configured.