My order frm 17 oct. departed today... good luck with new orders.
I'm better. My order from Oct. 8 is at the custom now. I expect it tomorrow :)
hello guys, nice to see there's a budget light forum there :)
im mameluco in DX
I cant login there too!
Welcome miaw2.
Good to have you here!
This seems to be patchy - I had no trouble logging in about 3 hours ago.
Just tried again and no problem logging in.
Thanks! :)
DX login is working now...
Aloha and welcome to BLF miaw2!
DX has decided to stop contacting me in order to work out a deal. They refuse to reimburse me for the defective $33 laser pointer that I purchased. Their best offer is a $10 credit. After turning that down,and explaining how much money I have spent their, they have decided not to contact me anymore. What can I do to fix this??
Is it too late to file a dispute with PayPal? They will cover things 45 days from the date of purchase.
ya, i think it is over 45 days now :( I guess that I have been so used to being treated fairly by them that this time around when I actually wanted a refund or new product, I waited too long to file the dispute and now they are giving me big hassles.
You could try filing another complaint later on and hope that you get a different person who will be more likely to help you. Other than that, you don't really have much recourse except to shop elsewhere in the future.
ok, thanks for the help brted! DX for the most part just has better prices and a ton of more review and feedback on items.
I have said it many times over at this forum: Dont expect the seller (any seller!) to be nice to you. The emails
with silly questions only have one purpose, to stall you untill 45 days have past, then you are on your own and
at the mercy of the socalled servicedepartment. File a dispute with PayPal at once and they get really nice
and are more willing to make it right with you. The last resort is to raise your dispute to a claim within 45 days.
Nautic is right. In my limited experience with DX, they will give you the runaround if you try to solve a problem through their "RMA & Replacement" "Customer Service Express" system. If you have a problem, go straight through PayPal because DX will intentionally stall, and they will not try to help you at all. I ordered several items, including a $1.99 flashlight holster (sku.29355). The holster never arrived, so I went through DX's system and waited patiently for about 43 days, then I filed a dispute with PayPal. DX kept on asking me to wait another 2 weeks. After I filed the dispute with PayPal, DX had the nerve to change the status of the order to: "Processing Paused due to PayPal Complaint." I eventually got my money back through PayPal, but it took forever and it left a sour taste in my mouth. I'll continue to buy stuff from DX, but I will never again go through their Customer Service Express system. Also, I will create a separate order for every item I purchase; that way if one item never arrives, I don't have to explain to PayPal that I received most of my order except for one item. Also, I have read that creating a separate order for each item will get your items shipped more quickly.
AH man :( looks like I have been screwed by DX then. Now to plan my revenge....
Maybe I'm just very lucky but I've never had to go the Paypal route with DX in the years I've been shopping there. I've had to threaten to do so when they screwed up and send me a wrong item of higher value (honest mistake, somebody there must have fatfingered the sku) and then tried to use their RMA policy to get out of covering the return postage (not applicable, not an RMA issue, don't try to argue with a customer who knows your policy better than you, do not pass go, do not collect $200 ;)) and I've had to use my personal contacts there to make a refund happen but that's after several hundred orders.
They absolutely will try to stall. Don't let them. I know that they look at your order history so there is a good chance that they will treat me different from a guy with half a dozen orders. Is that fair? Well, I don't know. That guy is a customer just like me. His money is worth just as much as mine. On the other hand, they know that I'm not trying to scam them out of a $10 light after I've spent several thousand dollars there. In any case, they have been fair to me and I won't lie - I like DX so there's a chance that I may have more patience when dealing with CSE than most people.
If a CS rep (particularly a new one) gives you the run around, close the ticket and open another one (you can't have two tickets open on the same order). When they ask you to check the forum for a solution to your problem (and they probably will), do so. If there isn't one or if your item is simply DOA, tell them you did as you were told and explain the issue again in simple words. I can't stress that last part enough. Unless you know the CS rep, keep it short, friendly and simple. It's not uncommon for them to speak English as a third language. If that doesn't work, post on their forum. I go by lowrider over there and I'm happy to help when I can. :)
I ordered a Hugsby P31 from them for a friend. It didn't work (maybe screwed up and used a LIO-Driver, couldn't check). Then demanded a working one through their RMA System. They sent a new one, but it didn't work, either. Ok, back to RMA-form and they told me to return the flashlights. So i sent them to Hongkong. The refunded me the shipping costs and sent a new one, which arrived today and ist working perfectly.
It took 3-4 months but hey, even a slow service ist better than none. I also didn't get stalled through their RMA-System, the usually replied in 2-3 days.
For when you can't provide a decent service.
Of course, sell T-Shirts instead!
At a rather high price IMO.
Heh, and i thought i was the only one wondering why would any1 buy a DX logoed shirt for much more than expected. The reaoning behind a DX t-shirt for not cheap is beyond me.
I almost want to buy one. That cartoon expresses my feelings about DX quite precisely. Notice that the guy is worn out and frustrated, and he's trying to pull all the ropes to make DX give him what he ordered...
What a poignant moment of reality.
:|
I'm not entirely sure but I think those are the winning entries from that little contest they had last summer.
A bunch of designer labels are known for doing the exact same thing: basically, they accept custom t-shirt designs, have a jury do some sort of pre-selection and then their customers get to pick their favorites. And if your design wins, you get a cash price and they prominently feature your shirt somewhere on their homepage, where people can actually buy it. This works for the designers because some (read: very, very few) have managed to land full-time jobs by winning these competitions and making a name for themselves. Those custom shirts often sell for around $50. The reason that business model works for those labels is, of course, that they already have a customer base that won't bat an eyelid at paying 50+ bucks for a t-shirt. (Yeah, they're high-quality but come on, it's a t-shirt.)
What made the folks at DX think that this niche business model would work for them? I have no idea. Like I said before, I like DX and if they gave me a free shirt I wouldn't mind wearing it to the gym or something. But asking $10 for almost absurdly oversized shirts (XXXL? Really?) of unknown quality? Thanks, but no thanks.