really tired with thisā¦ i have today waited 37 days for an order and its still not arrivedā¦ tracking shows nothing after march 7ā¦ BG reply with this
Dear customer,
Sorry for the inconvenience.
If the tracking does not update in 5 days later, please contact us again.
But sorry that we are unable to refund you the order then if the order is not reported as lost in transit to the carreir.
i am gonna just do a paypal dispute nowā¦ tired of waiting.if this is how they treat Vip3 user then i will ley paypal decideā¦ā¦.
Today[13th april] I check up my account to see whether BG has successfully did my refund. I was surprised, the refund was show upā¦but early then from what iāve expected. I thought was 7-14 days process, it was in 3 days[cancel in 1st april and refund show on the 3rd april].
So BG manage refund pretty quickly on my pre-order cancelation. Cancel it bcos I couldnāt hold my addict[flasholic] which supposed to be shipped on 20 april.
If ask whether Iām going to use BG again, I would try another one and this time using paypal. I also had learned that before purchased with BG you need to see the date, the stock and etc, so keep it out of trouble. So far so good for me this time,ā¦
Losers said they shipped Astrolux FT03 on April 6th 2019 and gave tracking that only says shipping label created, now today they send this;
Dear Banggood customer,
We would like to take this opportunity to thank you for shopping with us.
We are sorry to inform you that your order 619XXX would be delayed 7 business days due to the strict customs inspection in the peak season. The tracking information will be updated in a few days after the order is dispatched.
We hope your understanding and we will deliver your order as soon as possible.
We apologize for any inconvenience caused by this issue and hope for your kind understanding. (HA< HA< stupid American )
Should you have any further requests or information about your order, please do not hesitate to contact us.
Best regards,
After waiting 60 days (as requested), and some more days (as requested) I have still not received one of my orders. I didnāt opt for shipping insurance so Banggood are telling me Iām SOL. Do I have any recourse via PayPal or is this a lost cause?
do paypal dispute, i did that and now i must wait to april 29th and then paypal will decideā¦ i mean if an order or tracking havent arrived in 50 days almost then its obvious i should get my money back.
so do a dispute and things will hopefully end with your money back.
BG shipping insurance has nothing to do to with it. You paid for goods, they did not arrive.
Forget dealing with BG customer service, too much hard work, they try many tricks to delay you, ask you to jump through hoops all the way. As a last resort, tell BG customer service they have 3 days to refund you otherwise you will make a PP claim. Or just make a claim via PP.
Yeah, Iāve had a few bad experiences with them this year already, really putting me off. Last year I had a faulty A6, got a replacement driver after sending a video. Relatively simple and painless process. This year, same cs rep, completely different story.
Iāve raised a claim and will escalate to a dispute in a few days. As you say, it is pointless speaking with their cs if they are not immediately receptive as they will just keep giving you the run around.
File paypal dispute immediately. The shipper takes your money, they are required to deliver. If there was no insurance, that is Banggoodās fault, not yours. You wouldnāt be able to insure or collect on the insurance even if you wanted to. Only the shipper can do that. If Banggood didnāt want to lose packages, they would require insurance for everything, and charge accordingly not giving customers the choice. Fact is, these chinese companies just swallow the insurance money anyway. They never insure anything even when they charge for it.
Ordered 4 batteries from BangGood on the 29th April from China to the UK. Was told they were shipped on the 1st April (now i read that, iāve just noticed the date on thereā¦) and have an EXPECTED delivery date of the 1st May 2019.
Now i KNOW that things from China can be held up and delayed and i wasnāt too worried as i had bought a flashlight from Aliexpress at the same time which apparently left there on the 31st March and arrived on the 25th April! But these are batteries, the box is tiny, surely it canāt take up that much space on a plane that it is put back and back and back?
Never had any issues with previous items from there though. All the others turned up in 5 - 15 days!
Finally, after 2 months waiting for an order that never arrived or probably never will i got my money backā¦ so much for help from BGā¦ all i got was keep waiting 5 more days bla blaā¦. so always use paypal when buy from them and they cant do anythingā¦
**Hello mortuus
We reviewed the information regarding the below claim and have accepted your claim.
We credited the full disputed transaction amount of 189,04 SEK to your PayPal balance or payment method you used to complete this transaction. If you paid with a credit or debit card, the funds are refunded to your card. It can take up to 30 days for the refund to appear on your card statement.
This case is now closed. We are sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this case
yeah i didnt either prior to this, 15+ orders all with same shipping āPriority direct mailā but right gotta be right, they had my money 2 months and my goods never arrived soā¦
i would ask them after 2 weeks whats going onā¦.or soā¦never waitid so long.except christmas and ch.new yearā¦do the paypal disputeā¦.2 months and more is not ok!!
yeah i mailed them several times, asking where is my package ,tracking never updated only one time march 7 item is pre-advised that made no senseā¦ only got back same response, āwait 5 days shipper will soon updateā i mean what lame response was that lol ? good thing there is paypal otherwise many customers would lose money on suchā¦
so if anyone is waiting one month or more and still not arrived, just do a paypal dispute and u should get money back hopefully like i did.
)
ā¦ 
