Finally, after 2 months waiting for an order that never arrived or probably never will i got my money back… so much for help from BG… all i got was keep waiting 5 more days bla bla…. so always use paypal when buy from them and they cant do anything…
**Hello mortuus
We reviewed the information regarding the below claim and have accepted your claim.
We credited the full disputed transaction amount of 189,04 SEK to your PayPal balance or payment method you used to complete this transaction. If you paid with a credit or debit card, the funds are refunded to your card. It can take up to 30 days for the refund to appear on your card statement.
This case is now closed. We are sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this case
yeah i didnt either prior to this, 15+ orders all with same shipping “Priority direct mail” but right gotta be right, they had my money 2 months and my goods never arrived so…
i would ask them after 2 weeks whats going on….or so…never waitid so long.except christmas and ch.new year…do the paypal dispute….2 months and more is not ok!!
yeah i mailed them several times, asking where is my package ,tracking never updated only one time march 7 item is pre-advised that made no sense… only got back same response, “wait 5 days shipper will soon update” i mean what lame response was that lol ? good thing there is paypal otherwise many customers would lose money on such…
so if anyone is waiting one month or more and still not arrived, just do a paypal dispute and u should get money back hopefully like i did.
It sucks that the law of averages caught up to you. Your package is lost to who knows where. Might even show up. That is probably what they were hoping for. Next year I am staying away from CNY even if the deals are good. Too much drama.
For several years, I considered BG to be a trusted seller.
Something’s wrong this year.
XTAR VC2 paid 27/02/2019 - not yet delivered, NCR18650 paid 7/7/2019 - not yet delivered,
DQG Slim paid 14.4.2019 - money back offered, allegedly not in stock but on stock,
Sofirn SP36 paid 25.4. - offered a refund.
I don’t understand the point of sale that doesn’t sell.
It’s been over a month since I ordered the Astrolux MF04 XHP-35 NW from Bangood and they haven’t even shipped yet, they’re still “restocking”, my order is “being processed” and “Lullaby” from customer care is trying to put me to sleep with crap like “we’ll ship soon” or “please don’t hesitate to let us know if you need anything” or other similar evasive crap. Its like emailing with a bot. I’m starting to be a little worried and a little pissed because they’re keeping my $160 for over a month now and some kid is telling me over email to “feel free to contact us at any time, especially if this parcel is not dispatched on time” when they have no idea when they will ship the f parcel.
ridicilous!! just do a paypal dispute, they have clearly not shipped your order therefor u have right to cancel and get your money back, if they cant manage get it in stock its not your problem, they shouldnt be suprised nobody wants wait a month for an order and its still not sent out… madness
Well, I made the mistake of using my credit card for payment so I’m screwed and have to wait for them to deliver. It’s not right to keep someones money like that, if they won’t ship in a weeks time I’ll think of something to make their life a little harder.
Did you try using the order screen to cancel and get a refund? It has worked for me in the past when stuff wasn’t in stock. Just took a couple of days. I pay with Paypal, but it should work the same for credit card.