Negative experience with NealsGadgets

[Grumsel]

@Souichirou

You also know that China has a national holiday that went from the first of October till the 8th where pretty much everything stopped/closed for celebrations right ?

I found out after placing the order. Maybe it could have been written on the website, not everyone knows the Chinese holidays. I for sure didn’t.

And the time between order and delivery was still acceptable, I had orders from Banggood and Aliexpress that took longer to get here.

My post was not meant as a complaint about the service of Neals gadgets, will order there again if I find something I want.

[Light_Veteran]

@TimMc

@Light Veteran

Name on Facebook? I don’t find him. Thank you

Neal Zhang
Redirecting...

The message might get through more easily if you add him as a friend first and then send a message. I’ve accidentally ignored messages for years because Facebook didn’t send me any notification.

Thank you

[Light_Veteran]

@Souichirou

@Light Veteran

@TimMc

@AEDe

I dont use facebook. I send him 3 emails. He did not answer even in PP dispute and claim.

I had a similar experience. I sent a few emails and never received a response. But he replied within 5 minutes of sending a message via Facebook Messenger. I guess he needs to read emails more often…

Name on Facebook? I don’t find him. Thank you

On Neals website if you look at lower right hand corner you will see a blue speech bubble with a lightning bolt in it, click it and its a direct facebook messenger link for his store.

Thank You

[Light_Veteran]

After nearly one month from my order (15 October) Neal write to me
the E07 i was ordered and paid is out of stock… WHAT?
After one month… WHAT?
Now he say he can ship another model next Monday…because tomorrow and
weekend have a business trip…
If next Monday I don’t receive Tracking number I open a dispute with PayPal.
I am so sorry but this thing is never happened in 20 years of online shopping.
I am speachless

[Light_Veteran]

@Robin Dobbie

He actually… contacted you? You should feel honored.

Nope… i contact him with a lot of “please”

[jp9mm]

Always fun being extra nice to those jerking you around

[KisaKot]

@Robin Dobbie

He actually… contacted you? You should feel honored.

He was probably in a great mood if he answered in a month. And probably he is rarely in a good mood, because when he is in a bad mood, he simply does not respond. At all.

[Jasetaylor]

@Light Veteran

After nearly one month from my order (15 October) Neal write to me
the E07 i was ordered and paid is out of stock… WHAT?
After one month… WHAT?
Now he say he can ship another model next Monday…because tomorrow and
weekend have a business trip…
If next Monday I don’t receive Tracking number I open a dispute with PayPal.
I am so sorry but this thing is never happened in 20 years of online shopping.
I am speachless

Regarding the E07, what did you order - colour, emitter, aux colour?

I ordered around the same time - black, blue aux and XP-L @ 5000k, it was finally shipped 7 days ago and just arrived in the country.

[Sirstinky]

I’m reading all these comments, and I think it sums up the buying experience of pretty much any online outlet based in China. Remember they are (at least for me) like 8500 miles away, across an ocean, dealing with different time zones, language barriers, logistics issues with air and ground parcel carriers, during a pandemic, on top of supply and demand fluctuations. It’s an unfortunate part of buying from China during a pandemic with all of the above working against a small company like Neal’s. He can take your credit card or electronic payment instantly, but processing the order takes time. Not trying to make any excuses for poor customer service by any means (absolutely no excuse for that), but just something to keep in mind. Mtn electronics used to ship my orders the same day or the next and I’d have them within 3-4 days pre-covid. Now it’s at least 4 days to ship and I’ll have the order in 7-8. Mtn is only 1500 miles from me, also.

[TimMc]

I’ve had great buying experiences with half a dozen other companies in China. E.g. Place order. Payment confirmed. Item shipped with tracking the same day or the next day.

If the item isn’t in stock, list it as backordered.

[Light_Veteran]

@Jasetaylor

@Light Veteran

After nearly one month from my order (15 October) Neal write to me
the E07 i was ordered and paid is out of stock… WHAT?
After one month… WHAT?
Now he say he can ship another model next Monday…because tomorrow and
weekend have a business trip…
If next Monday I don’t receive Tracking number I open a dispute with PayPal.
I am so sorry but this thing is never happened in 20 years of online shopping.
I am speachless

Regarding the E07, what did you order - colour, emitter, aux colour?

I ordered around the same time - black, blue aux and XP-L @ 5000k, it was finally shipped 7 days ago and just arrived in the country.

Fireflies E07 - yellow / SST20 5000K NW / Blue

[Light_Veteran]

@Sirstinky

I’m reading all these comments, and I think it sums up the buying experience of pretty much any online outlet based in China. Remember they are (at least for me) like 8500 miles away, across an ocean, dealing with different time zones, language barriers, logistics issues with air and ground parcel carriers, during a pandemic, on top of supply and demand fluctuations. It’s an unfortunate part of buying from China during a pandemic with all of the above working against a small company like Neal’s. He can take your credit card or electronic payment instantly, but processing the order takes time. Not trying to make any excuses for poor customer service by any means (absolutely no excuse for that), but just something to keep in mind. Mtn electronics used to ship my orders the same day or the next and I’d have them within 3-4 days pre-covid. Now it’s at least 4 days to ship and I’ll have the order in 7-8. Mtn is only 1500 miles from me, also.

Keep in mind…banggood is Chinese company more more more more more big than Neal…But they reply, they ship instantly and refund instantly if there is problems.
I think language barriers when I write “tracking number” is ridiculous. Sorry but it is a problem for me if you are a Seller and you not reply to my question . You write in Chinese but write after 10 minutes if you want.
Not after 1 month

[AEDe]

I suddenly reseived order from Neal after refund. It has totally different tracking number than i see in account.

So I actually dont known how to do right.) I think I refund his refund , after 3 mails from Neal)

[Notmyrealname]

Same old thing. Ordered and not shipped. Asked for refund and no response. Got my money back thru Paypal. It could be that his alienation of buyers will come back to bite him in the a. If so my feelings will not be hurt. You reap what you sow.

[jp9mm]

@Robin Dobbie

@Notmyrealname

It could be that his alienation of buyers will come back to bite him in the a.

Looks like sunny with a chance of him not caring because there’s enough people like this:

I duno, the prices have to be really good to put up with that but prices don’t look so good either :person_facepalming:

[Photon_Master]

Ordered a Lumintop Nano GT on Oct 31 and Neal’s site shows it hasn’t shipped yet sigh

[icpart]

Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

[MascaratumB]

@icpart

Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

If you or anyone else wants to “punish” Neal, do was you said: don’t order from him. That doesn’t imply “banning” him from BLF. It is only a non-sense idea honestly. :zipper_mouth_face:

[Photon_Master]

@MascaratumB

@icpart

Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

If you or anyone else wants to “punish” Neal, do was you said: don’t order from him. That doesn’t imply “banning” him from BLF. It is only a non-sense idea honestly. :zipper_mouth_face:

Haha yeah block all IP addresses from china I would just mention that although he is unresponsive and his shipping is often quite slow, I “choose” to order from him knowing these things because I like his selection and prices and I always get a good product when it eventually arrives. Just recommended his site to a friend.

[Notmyrealname]

@Photon Master

@MascaratumB

@icpart

Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

If you or anyone else wants to “punish” Neal, do was you said: don’t order from him. That doesn’t imply “banning” him from BLF. It is only a non-sense idea honestly. :zipper_mouth_face:

Haha yeah block all IP addresses from china I would just mention that although he is unresponsive and his shipping is often quite slow, I “choose” to order from him knowing these things because I like his selection and prices and I always get a good product when it eventually arrives. Just recommended his site to a friend.

Banning him is very unlikely given differing opinions on this forum. There will always be members here who “choose” to order from him and “recommend him to friends”. Not giving him my business or recommending him is the best I can do.

I choose to order from sellers that appreciate my business and show me basic respect and consideration and all the other sellers I’ve dealt with do, even the big company’s (for the most part).

As another poster mentioned, it’s possible he doesn’t care as long as he can get away with what he’s doing, but based on my experience I believe eventually it will catch up to him.