Negative experience with NealsGadgets

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Notmyrealname
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Same old thing. Ordered and not shipped. Asked for refund and no response. Got my money back thru Paypal. It could be that his alienation of buyers will come back to bite him in the a**. If so my feelings will not be hurt. You reap what you sow.

I feel sorry for people who don't have a hobby or interest to escape to.

Robin Dobbie
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Notmyrealname wrote:
It could be that his alienation of buyers will come back to bite him in the a**.

Looks like sunny with a chance of him not caring because there’s enough people like this:

jp9mm
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Robin Dobbie wrote:
Notmyrealname wrote:
It could be that his alienation of buyers will come back to bite him in the a**.

Looks like sunny with a chance of him not caring because there’s enough people like this:

!https://img.imageupload.net/2020/11/15/sfyt.jpg!

I duno, the prices have to be really good to put up with that but prices don’t look so good either Facepalm

Photon Master
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Ordered a Lumintop Nano GT on Oct 31 and Neal’s site shows it hasn’t shipped yet sigh

icpart
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Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

MascaratumB
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icpart wrote:
Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

If you or anyone else wants to “punish” Neal, do was you said: don’t order from him. That doesn’t imply “banning” him from BLF. It is only a non-sense idea honestly. Oops

Photon Master
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MascaratumB wrote:
icpart wrote:
Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

If you or anyone else wants to “punish” Neal, do was you said: don’t order from him. That doesn’t imply “banning” him from BLF. It is only a non-sense idea honestly. Oops

Haha yeah block all IP addresses from china Smile I would just mention that although he is unresponsive and his shipping is often quite slow, I “choose” to order from him knowing these things because I like his selection and prices and I always get a good product when it eventually arrives. Just recommended his site to a friend.

Notmyrealname
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Photon Master wrote:
MascaratumB wrote:
icpart wrote:
Neal must to be banned over here in BLF. We must punished him to not order anything from him. Because he ignored most of his customers when there is problem. Or if he answer to any question you need to wait days or weeks. Why anyone here have any problems with Simon from Convoy. He is example for one of the best sellers and manufactures here.

If you or anyone else wants to “punish” Neal, do was you said: don’t order from him. That doesn’t imply “banning” him from BLF. It is only a non-sense idea honestly. Oops

Haha yeah block all IP addresses from china Smile I would just mention that although he is unresponsive and his shipping is often quite slow, I “choose” to order from him knowing these things because I like his selection and prices and I always get a good product when it eventually arrives. Just recommended his site to a friend.

Banning him is very unlikely given differing opinions on this forum. There will always be members here who “choose” to order from him and “recommend him to friends”. Not giving him my business or recommending him is the best I can do.

I choose to order from sellers that appreciate my business and show me basic respect and consideration and all the other sellers I’ve dealt with do, even the big company’s (for the most part).

As another poster mentioned, it’s possible he doesn’t care as long as he can get away with what he’s doing, but based on my experience I believe eventually it will catch up to him.

I feel sorry for people who don't have a hobby or interest to escape to.

AEDe
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There is PayPal, you finally get desired item or refund. So I see no reason to worry.

Light Veteran
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Order shipped 2 days ago from 15 October and
i think Neal have problems but what problems i have no idea.
PayPal give 180 days for open a dispute so..I give him a chance
Thank you Neal

Light addicted

Photon Master
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Yeah my light still hasn’t shipped. I hope that Hank continues to come out with new lights. He’s my favorite seller by far

Jasetaylor
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Neals new customer service strategy.

Sirstinky
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Jasetaylor wrote:

Neals new marketing strategy.


LOL
Gunga
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I ordered a light. Got no communication after the confirmation, it shipped like 5-6 days later. Got here in about 9 days. He’s never been good at communication but I’ve never had an order not get here.

DmK
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First order from Neil – 9 days from payment to door (UK).

Armytek Predator Pro V3 XHP35HI, Lumintop FW21 X9L, Eagle Eye X6R XPL-HI, Convoy C8+ XPL-HI, M21A, M21C, Skilhunt H03, H03RC, Manker E02 Nichia 219C, Singfire SF-348 XP-E R3, and various no-name ...

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Nice Thumbs Up

Light addicted

Jasetaylor
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DmK wrote:
First order from Neil - 9 days from payment to door (UK).

 

Similar to my first order, he will ship items within a week if they are in stock however..........

 

........If they are not in stock despite his website stating they are you will then receive nothing for weeks only to then email and be ignored for several more weeks. If you are lucky he may contact you to inform you the item is out of stock as was the case with my second order which left me baffled as to why the item was able to be selected and paid for and why Neal didn't simply just inform me the item is out of stock rather completely ignore my communication for 3 weeks. He simply had to inform me straight away and give me some options / alternatives. When I did mange to open communication with him I asked what was in stock and chose an alternative emitter in an FW3A but still, it sat for an additional week until it was finally shipped. 5 weeks from order to door in UK.

 

My third order sat for around 2 weeks until it was shipped, the problem now is the supposedly brand new E07 I ordered is in worse condition than a factory second and one of the items does not fit the flashlight it was advertised to fit and so, once again I'm playing the communication game with Neal.....being ignored and ghosted.

 

Frankly he shouldn't be in business and should go into a non-customer service field. My third order was my last, I'm no longer doing any business with Neal until unless he completely U-turns his business model.

 

vkor
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Ordered a copper GT micro, knowing all the difficulties with Neal decided to be patient. After 15 days, I received the information that was sent and the track number. There was silence for 25 days and the track number was not tracked. I started to lose patience, but suddenly there was an unknown track number of a parcel with a similar weight already in my country. Another week of waiting and Lumintop GTmicro is in my hands. Everything is fine, but why is it so difficult? What is a track number that is not tracked at all? It’s reassuring that PayPal gives you 180 days to open a dispute. If you have strong nerves, you can order from Neal.

Photon Master
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Ordered Lumintop GT Nano on Oct 31. Order status still shows it hasn’t shipped and Neal hasn’t replied to my emails

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Be patient.. it will come

Light addicted

Photon Master
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Photon Master wrote:
Ordered Lumintop GT Nano on Oct 31. Order status still shows it hasn’t shipped and Neal hasn’t replied to my emails

Well, no response from my email to Neal but I just got an email that my order shipped. Just shy of a month after I ordered Smile

I wonder if there are any other sellers who have the same selection of lights who have better customer service…

Scallywag
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Photon Master wrote:
Photon Master wrote:
Ordered Lumintop GT Nano on Oct 31. Order status still shows it hasn’t shipped and Neal hasn’t replied to my emails

Well, no response from my email to Neal but I just got an email that my order shipped. Just shy of a month after I ordered Smile

I wonder if there are any other sellers who have the same selection of lights who have better customer service…


That’s the tough part. Banggood isn’t really any better. For now my goal is to order from the brands directly on aliexpress, or somewhere domestic. Not that I’m wanting for lights at the moment, other than maybe some Emisar/Noctigons…

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Scallywag wrote:
That’s the tough part. Banggood isn’t really any better. For now my goal is to order from the brands directly on aliexpress, or somewhere domestic. Not that I’m wanting for lights at the moment, other than maybe some Emisar/Noctigons…

I donno Banggood has been pretty spot on for deliveries of my items ordered and the rare few times they sent the wrong variation of the product I ordered once notified they shipped out the order again at no cost to me and keeping the wrong variation as an apology.

shirnask
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Souichirou wrote:
Scallywag wrote:
That’s the tough part. Banggood isn’t really any better. For now my goal is to order from the brands directly on aliexpress, or somewhere domestic. Not that I’m wanting for lights at the moment, other than maybe some Emisar/Noctigons…

I donno Banggood has been pretty spot on for deliveries of my items ordered and the rare few times they sent the wrong variation of the product I ordered once notified they shipped out the order again at no cost to me and keeping the wrong variation as an apology.

I ordered a Jetbeam mini one on July 3rd 2020 from Banggood, which never arrived and I am not sure ever actually shipped. Long story short, after a lot of back and forth they finally agreed to a refund on 11/25/2020 – just short of 6 months later.

NOT IMPRESSED

Techno
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Is it normal to receive the same tracking number via SMS and email, but the shipper is different company from the other? Of course the tracking number doesn’t work on both shippers’ sites.

SMS- Shipper A
Email- Shipper B

Not sure I understand what’s happening.

Maybe Neal’s overwhelmed. Maybe he’s a nice guy trying to earn a living to feed his family. However, there are proper ways to handle this: wind up the business, hire help etc etc.

X

Photon Master
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shirnask wrote:
Souichirou wrote:
Scallywag wrote:
That’s the tough part. Banggood isn’t really any better. For now my goal is to order from the brands directly on aliexpress, or somewhere domestic. Not that I’m wanting for lights at the moment, other than maybe some Emisar/Noctigons…

I donno Banggood has been pretty spot on for deliveries of my items ordered and the rare few times they sent the wrong variation of the product I ordered once notified they shipped out the order again at no cost to me and keeping the wrong variation as an apology.

I ordered a Jetbeam mini one on July 3rd 2020 from Banggood, which never arrived and I am not sure ever actually shipped. Long story short, after a lot of back and forth they finally agreed to a refund on 11/25/2020 – just short of 6 months later.

NOT IMPRESSED

I actually just got the Jetbeam – pretty sweet! I wish there was a way to lock it so it can’t turn on accidentally but to qualify that statement, that’s never happened Smile I love having Red, Green, Blue, and UV

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Photon Master wrote:
I actually just got the Jetbeam – pretty sweet! I wish there was a way to lock it so it can’t turn on accidentally but to qualify that statement, that’s never happened Smile I love having Red, Green, Blue, and UV

There is a way to lock it. Tripple click to turn on the UV led, then press and hold the button until it starts blinking. Unlock by pressing and holding the button.
Photon Master
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Grumsel wrote:
Photon Master wrote:
I actually just got the Jetbeam – pretty sweet! I wish there was a way to lock it so it can’t turn on accidentally but to qualify that statement, that’s never happened Smile I love having Red, Green, Blue, and UV
There is a way to lock it. Tripple click to turn on the UV led, then press and hold the button until it starts blinking. Unlock by pressing and holding the button.

Wow dude thanks. I even looked on Jetbeam’s website to see if there were instructions on how to lock. I just figured it didn’t have that feature

Techno
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update to the shipping fiasco:

there are 3 shipper names being provided, all with the same tracking number Facepalm

SMS – Shipper A
Email – Shipper B
Order Summary Page link – Shipper C

Sounds like a mess. At least the tracking number now works when selecting Shipper C at 17track.net. Tired

X

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Speaking with a friend who works with importing products from China to the US, how I understand the process is this:

Since the flights have been reduced significantly, most freight travels by ship to the States. In order to keep costs down, these smaller packages are sent via bulk shipper, then forwarded to a local Stateside warehouse/hub/contact, relabeled with USPS tags, and then makes the last mile to your doorstep. This is why there are fragmented tracking numbers because the package passes between multiple carriers. It confused the heck out of me the first time I ordered from Neal.

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