Hi dear friend,thanks for your great support and this information .I have used your e-mail find your order numeber ,and check our order history from our system ,and found all your order trouble ,and firstly sincerely sorry about this incovenience about your order problem,also our cs have answerd you several times,they all support you all the time ,but later you donot answer them and you refused all their solution,and also they told you will refund your money and send you giftcard as compensation,but you always donot answer them,I knew some time our cs staff cannot help you solve your order question in the first time or you meet some delay answer,but they are all very hard and also will try their best to support you later,you know we have lots of customers ,they need solve every people order question, because all of our customers are our friends .They have their rules and method to solve every customers’ question,need treat them as our God,hope some time you can understand their hardworking.
Also all the BLF members are my firends ,and I will try my best to suppport every one here,but I am in another department,have no more right or time knew your order problem in the first time ,and all BLF members can send all your question or order problem to me ,let me know,although I cannot help you slove in the first time ,I can help all of you contact our relative staff,let them help you solve .We are growing ,sometime you may meet individual order problem,let us know ,we all will improve ,and we do believe we will stonger and stonger.
Have a wonderful day
Anything I can do for you ,please let me know.
summer
Hi friend,we all have known your order question ,and if you want giftcard ,you can let me know ,maybe because you are our blf members ,we can send you as our gift,but you need have a good temper and quality . 
treated like a god apparently ! :weary: STILL WHERE IS MY ORDER !! all your answer does not point to a solution…. i mean over 30 business days of wait isnt fun for anything seriously 15-25 is bad enough. its not like i live in the sticks i actually live in a city where everything is easy to find here in Adelaide is one of most livable city in the world!!
I just commented on another thread about DD selling fake enloops to one of our members. Here is yet another reason I’m happy I decided to never do business with them. I pay attention to and learn from other folks mistakes. Better them than me. No DD for me - ever.
Because you let our cs refund your money ,so we have detained your order tiems.And if you want this item,you can pay for them .Then I can help you contact our cs ,give your order in priority .
Hi friend,thanks for your information ,I am summer and from dinodirect,and anything you need help ,can let me know,and we all believe :Action speak louder than word.So we will try our best to support our friends ,and we also believe if some one make Malicious damage,we will make a detailed investigation.And if we have some mistake ,we all will improve and will do better and better .About fake enloops ,we have contacted our suppliers ,they will give us a reasonable answer .
have a great day
summer
so now u tell me my order has been detained ? i dont understand seriously did u ship the order or not ? if u didnt ship the order why dont u tell me ?
yes i want refund because i will buy my skyray king from another company along with my 200$ worth of items from else where. please approve my FULL refund.
Hi friend,
sincerely sorry for my mistake,just now I answered the post wrong quoted,I mean
http://budgetlightforum.com/user/3461
this person’s order ,we have detained,not yours,your order has tracking number ,we all have shipped out.
sorry for this inconvenience,beg your forgive .
summer
i am sorry that the email used to comunicate with you is my main email and i cant share the account with anyone here interested to see that i repeately sent e-mails to you for solve the problem and you did not answered. you answered only 2 times after 4 days of waitting.
and ok, you saw my problem then why you dont say something about you should refund me 115 USD and u just refunded me 94??
i still hope that the pay pal will do justice, the case is now reviwed by them.
bad bad service quality. i reapeat verry bad and i was always polite but all things have a limit….for some peoples not for DD.
just refund me the diference and i will public say it here that you fixed your mistake…after alot of work from me.
You order use our giftcard make ,so we refund your money according we recieved how much,so any other thing you can let our cs know,and also they will help you ,we all will support you ,please cooperate with our cs’s work,ok ?And any other thing you can let me know,about this thing ,we will make a detailed survey .Hope you have a good mood ,ok ?
sincerely,
summer
lanterneled, sorry to see you have so much trouble with DD. Be sure you vote in the “Should Dino Direct still have an AVOID label?” poll. Poll
Edit— It looks like maybe the poll is closed now. Not sure why. Maybe it was opened just long enough to get the avoid label removed, and then poll was shut down. 
Good to see sb56637 has an accurate description of DD on the rating page:
Unscrupulous and desperate seller
Employs shady business practices such as spamming forums by lying, paid shills
Employs deceptive marketing campaigns by temporarily manipulating prices and promotions
Several cases of stealing user photos for a product description
Inaccurate, imprecise product descriptions
Prices are higher than average for a Chinese distributor
One reason is that DD gives a gift card if you write a positive (5/5) review about them. After they screwed up pretty much every order I’ve made I stopped buying from DD.
I would add:
Apparently sells their customer emails to spam marketing companies. I have no proof of this, but within 2 days of making my one and only DD order, my inbox was deluged with 15-20 spam emails a day and this has continued for weeks. I really have no use for fake Viagra pills, senior dating sites, extended warranty offers, etc., etc.
Summer:
There is no way in hell I will ever do another order through DD. Your company has the worst track record with Customer Service I have ever witnessed, and I am an AT&T and Comcast customer, which are both pretty frustrating. One the worst thing is your poorly worded responses on this forum that basically say nothing of substance. You act like you are our advocate, but you very rarely resolve anything, just add to the confusion. I am not a Xenophobe and hope this doesn't come off like I am, but if you are going to deal with customers using English as the international language of commerce, your responses need to be in English, not the apparently machine translated ones you post here. I read and re-read your responses and I have no idea what you are saying - I cannot imagine how frustrating this is for people like lantereled and others where English is their second language.
DD seriously needs to get it's collective Sh1t together and do some damage control. You can start by stopping all the price scamming and bait and switch BS that goes on almost daily. We don't want to be treated like your God (your words), just like your valued customer.
I am in complete agreement with ILF - No more business with you.
Looking forward to your politely-worded nonsense response,
BetweenRides
it is confusing as KFC i am not buying from dd again even if they were doing everything for 1 $.
attitude,
Would you kindly fix that last post and take out the abbreviated word that doesn’t need to be there? I would like to be able to view this website at work while I am on break without having to worry about the filter saying this site is not up to par. I hope you understand that. Thank you in advance.
Can’t speak for everybody but when I’m at work - I work. I don’t play in the internet while I’m suppose to be doing something else. Kinda like stealing. fck Oops! I hear that’s not suppose to be there. Word police, policing something that isn’t even a word. What’s next?
Hi lanterneled, I really sorry about your issue with DD, I was almost ready to make a order when I see that you say something about a WF-502B with Cree XM-L that is not what DD claim, can you let me know if the light is this one?
I dont want surprise if I order it… Thanks for your help…
Summer, I think that you are doing the right thing traying to resolve us problems with the orders.
You’re not paying for my 3rd party opinion, but I’m going to offer it as something that could help your customer service if you can accept and internalize it.
We expect your staff have rules and challenges and problems . . they’re at work and have jobs . . When you set a price you don’t want to know what challenges and problems we have in paying for a good . . you want the cash or your site doesn’t complete the sale. Customers don’t really need to hear about your staff’s problems, we want the correct working product for the cash, or failing that a valid solution to our problem that works for us (which specifically excludes hearing about your staffs’ problems).
Pretty simple. A reasonable amount of honest problems will be tolerated . . but excuses about your challenges in doing your jobs only make the company look like they don’t have their act together at best, or at worst are dishonest.
Best wishes.
Hi all my dear friends ,thanks all your great support and good advise ,and about our cs individuals ,I have contacted our cs manager ,they will make a detailed survey and let their work goes smoothly.And for me,I am in another department,so sometime I have no right to access all our cutomers order problem in the first time ,but every time you all post here,when I found I help contact and try my best to solve all the order problem,and some of friends here from last year to this year ,they all support me and also trust me ,when they meet some problem,they will tell me in the first time and also all has solved,I told all the staff condition about our store before in this forum ,because I treat all of you as our friends,have nothing to avoid,we all want to support our customers have good experience ,if some body always make some Malicious slander,we all will make detailed survey and support all of our blf firends an active answer.We are growing and also every company have deficiencies,the import thing can know that and improve,we all believe action speak louder than words,so we will try our best to support every customer from our store ,and all of people are all our friends.
Anything I can do for you ,all can let me know .
hope you all have a wonderful day
summer
To each his own. I guess some just don’t care about making this a family site like the administrator has said that is what he wants. Maybe you need to read the rules before you continue to post.