@CSGearbest,
This posting is for you, please have a look at my ticket T16030207130
I am posting here to:
- Warn potential Gearbest Customers of what you might have to go through in case your item is defective and how Gearbest handles their “satisfaction guaranteed”
- See if I can get a proper resolution to my problem here from CSGearbest since their regular CS is pretty much giving me the run around.
So here’s my problem.
I recently ordered a Ganzo G7361-W2.
When I received it, one of the wooden scales is cracked almost all the way across the handle.
As you see from the pics, it is clear that the wooden scale was cracked at the factory during assembly from over tightening the screws.
I buy a lot of knives from Gearbest and have never complained about minor defects but this one I cannot let it go as it is unacceptable.
Now, I know that Ganzo offers warranty on ALL their product.
It is just a matter of contacting them and sending them the pictures.
Ganzo will then either send new replacement scales so I can fix the knife (which is fine by me) or send a new knife.
The first time I opened the ticket, I made it clear that the product was defective from the factory, was under warranty and that I WAS NOT interested in any partial refund.
Yet, CS ignored that and offered me a WHOLE $4 to my GB wallet (This is a $20 knife)
I replied back that the only 2 options that I will accept is either
- Sending me new wooden scales
- Sending me a new knife
They came back with offering $6 to my GB wallet.
I am tired of dealing with CS that doesn’t listen and is not even trying to solve the problem (which is easy to solve btw).
AGAIN I don’t understand what GB’s problem is, Ganzo HAS WARRANTY on its products, it will not cost GB anything, the only thing they have to do is contact them.
I am not asking the impossible, I am only asking for GB to contact Ganzo, show the pictures, and have them ship either a new knife or new scales (which cost nothing) so I can fix my knife.
I am not interested in any partial refund because no matter the refund, I will still end up paying for something that is defective and that I don’t want.
Yet, something so simple, becomes so complicated with GB.
If I would have purchased the same knife from Fasttech, this matter would have been solved in just one reply, they would have made a claim with their Ganzo supplier with the pictures provided and they would have shipped me new scales or a new knife within a few days, unfortunately, I bought it from GB and now I need to deal with this horrendous CS for no good reason.