Rating: Dealextreme.com

358 posts / 0 new
Last post
how2
Offline
Last seen: 4 months 1 week ago
Joined: 06/01/2010 - 10:26
Posts: 2489
Location: london

DX is much more worse than DD FULL STOP

Leelou
Offline
Last seen: 2 months 1 week ago
Joined: 07/30/2011 - 10:13
Posts: 766

how2 wrote:

DX is much more worse than DD FULL STOP

+1 

I like: walks on the beach, sushi and things that are paisley.

matteo1973
Offline
Last seen: 9 years 11 months ago
Joined: 04/29/2011 - 04:48
Posts: 8
Location: ITALY

Hello!

I made an order in december from UK Wourehouse hoping in a fast ship.... all items of my order were available from their website! And I really received a pack in 2 weeks (very fast) but without an item of the order (TrustFire Cree Z5 XM-LT6 5-Mode 1050-Lumen Memory White LED Convex Lens Flashlight Set (2x18650) USD 43.20). Now it's february and nothing arrived! I e-mailed to them but I'm thinking I will never see my flashlight neither the money back!

From my experience, avoid DX it's becoming very very NOT RELIABLE!

Hello to Everyone!

Matteo (from Italy)

how2
Offline
Last seen: 4 months 1 week ago
Joined: 06/01/2010 - 10:26
Posts: 2489
Location: london

I just escalated paypal today they have not replied to any of my emails etc?

They have the worse customer services. I ordered this light on the 5th Jan and nothing just a message Don't worry.

Pulsar13
Pulsar13's picture
Offline
Last seen: 4 months 3 days ago
Joined: 02/05/2012 - 10:23
Posts: 1909
Location: Malaysia

I can't believe how many people received the con mail from DX.

I received the same email myself. After waiting over a week for an order to even be processed (just 18650 and charger), I gave up, cancelled the order and get one through ebay (shipped next day). After no respond for the refund from DX, I opened my first ever PP dispute (and I've shopped online using PP for many many years). AT THE EXACT SAME DATE AND TIMESTAMP that I received email from PP about my dispute, I received an email from DX claim to have refunded my money through paypal. Talk about weird coincidence. The first thing I did is check PP and nothing is there. Same thing the next day, there is absolutely no transaction from DX to my PP account.

This is a freaking con. I believe DX has an automated response to send out fake email claiming refund so people will close their PP dispute. I kept on it on PP and finally got full refund. 

Bad, bad experience. Even now I still have a couple of backorder and cancelled orders on DX and it's not moving as well, seem I have to claim all with PP dispute. DX don't seem to have anything in stock despite saying so, yet despite that, seem very fast to take your money and probably will never give it back if not for PP buyer proection. 

aoyue2702
aoyue2702's picture
Offline
Last seen: 4 years 10 months ago
Joined: 07/01/2011 - 18:41
Posts: 344

They actually told me once to be eligible for a refund, I had to close my paypal dispute.  HAHA!  yea right.

The Grand Pooh-Bah
The Grand Pooh-Bah's picture
Offline
Last seen: 3 years 6 months ago
Joined: 01/01/2012 - 16:50
Posts: 216
Location: Deep in the Woods

I just opened a PayPal case on my incomplete order.  They still have not issued a credit.  I found a Trustfire TR-1200 here in the states for $36.50 and it will be here tomorrow.  

Old-Lumens
Old-Lumens's picture
Offline
Last seen: 5 years 11 months ago
Joined: 11/04/2011 - 11:39
Posts: 7478
Location: Tyler, TX, USA

I have never had a problem with DX before, but then again, I have never ordered so close after the chinese new year. I should have waited till march or april. I placed an order with them a few days ago. I made sure all the items were showing (ship in 2-3 days). DX states that those items are actually in stock and the items that show (ship in 5-7 days) are not in stock.

Well it did me no good. BACKORDER. I imagine DX was swamped during the holidays, but I am betting it's more of a matter of having way too many orders to fulfill.

I have tried to contact them, but with no reply and I have requested my money back, but of course, with no reply. Luckily I purchased with my Discover, (not using a paypal account), so I will just call Discover and get my money back, no matter if DX pays back or not.

I never use paypal directly, it takes months, if ever, to get a dispute done when dealing with these overseas vendors. I believe they count on that. Probably that free money from orders not shipped helps to cover their overhead.

Anyhow, never again. Very soon, I will have to quit the modding, since DX is the only vendor selling many of the items I need. (Yes I found out that many of the other sellers are actually "resellers" and they are getting their parts from DX), so no one actually has them, even though everyone shows they are in stock.

My PayPal address: oldlumens (insert the @ sign here) gmail.com

My YouTube Flashlight Video Channel

The BLF Modding Links Thread 

http://imageshack.com/a/img922/1374/jQ2wdL.jpg

 

Pulsar13
Pulsar13's picture
Offline
Last seen: 4 months 3 days ago
Joined: 02/05/2012 - 10:23
Posts: 1909
Location: Malaysia

Old-Lumens wrote:

I never use paypal directly, it takes months, if ever, to get a dispute done when dealing with these overseas vendors. I believe they count on that. Probably that free money from orders not shipped helps to cover their overhead.

My thoughts exactly. Looking at how all my orders are stuck, even on cheap regular items, makes me ponder on this. Claiming everything in stock, once they got hold of your money, it sits there for months on backorder. WHY? It's like they're forcing us to lend them money without charge! It's looking more and more like they're doing this on purpose.

Worse still, we're the ones paying finance charges on our cards for the money DX sits on. Granted, we get our money back months afterwards, but DX already has that money interest-free for that time. Multiply by thousands of users they con thought "In stock" thing, it adds up real huge!

dimeotane
Offline
Last seen: 4 years 3 months ago
Joined: 01/09/2011 - 16:56
Posts: 118

Ya, DX sucks much of the time.  Expect it, if you plan to do business with them.

Buyer beware, plan to wait over a month for your order to even ship. They close for a week for holidays, but don't advise customers on the front page of this and keep taking orders.

The forum MODs treat people rudely most of the time.  If you write a complaint that the product you paid for should have been shipped by now, they say, "It's *only* been 10 business days since you ordered."  Like it is not reasonable to expect service within two weeks of paying and ordering your product. 

The forum MODs threaten to ban you from the forums if you post about how the price is too high on an item, but they allow postings saying the price is good. 

The forum MODs remove posting that are complaints, so what you see in the forums is not a real picture of customer experiences.  They pin a "positive responses" thread at the top to show a fake impression of happy customers. 

Most of the products they list are vastly overpriced junk.  You can find most items in a dollar store for cheaper.  There are a few gems for cheap there, but you have to be ready to put up with all the other annoying crap that goes with it. 

2 in 10 items I've purchased from DX over the years are dead on arrival, faulty, or break within a short period of time. 

I would NEVER buy anything over 10-20 dollars of value from them. 

ergotelis
Offline
Last seen: 7 hours 15 min ago
Joined: 07/08/2011 - 20:36
Posts: 221
Location: Greece/Crete

I guess most of you know about the time it takes from dx to ship your order.

So, here is mine:

Ordered on 26/12 and on 22/01 without any email of something like that,the order was in the same status.

I canceled the order.

12 days later,  i checked to see if i had a refund or something like that. NOTHNG!!!

I made a dispute in paypal, wrote my comments and waited for DX reply.THEY NEVER REPLIED!!!

So, after 10 days of no reply from them, i filled a claim to paypal.

Now, i got a refund from paypal. Paypal standed up to my expectations. Thanks!

 

I think that the huge sales of DX has made them really arrogant with their customer service. So, before checking the best price, check to find a good dealer too!!!

ezarc
Offline
Last seen: 1 month 2 weeks ago
Joined: 10/17/2011 - 18:23
Posts: 2130
Location: South Aus

I cant make any orders with DX

Every time it goes to the check out after going to paypal it gets a error.

wiljen
Offline
Last seen: 1 month 2 weeks ago
Joined: 04/28/2011 - 16:04
Posts: 399
Location: East TN, SW VA

You are probably better off.  I placed an order and paid via paypal on 1/13/2012 figuring I had a week before the holiday.  All items were marked in stock.   I just now got confirmation that my order had shipped 2/16/2012.  Over a month to process with a week before the holiday and 16 days after before they got off their ass and sent it.

My advice is, if it is available anywhere else, buy it there first.   DX has gotten so they lie about "In stock" items and their already poor delivery times just keep getting longer.

esrevenge
Offline
Last seen: 6 years 3 months ago
Joined: 05/25/2011 - 16:11
Posts: 1033
Location: Canada

dimeotane wrote:

I would NEVER buy anything over 10-20 dollars of value from them. 

Yikes, I just bought a $3.00 lighter from them...I hope its okay.

The Grand Pooh-Bah
The Grand Pooh-Bah's picture
Offline
Last seen: 3 years 6 months ago
Joined: 01/01/2012 - 16:50
Posts: 216
Location: Deep in the Woods

An order I placed on 1/4/12 was partially shipped.  I canceled the light that didn't show up.  They just refunded the entire order...sweeeeet!!  The light was a Trustfire TR-1200 and I found it here in the states and got it priority mail in 2 days and it was only $2 more than DX wanted.  If you can find an item elsewhere...buy it.

Cooter
Offline
Last seen: 4 years 7 months ago
Joined: 02/03/2012 - 23:37
Posts: 250
Location: Mississippi

Nice find Pooh-Bah!!

Jacob
Jacob's picture
Offline
Last seen: 10 years 7 months ago
Joined: 02/02/2012 - 20:30
Posts: 22
Location: America

It is universilly known that DX have slow shipment. The cheap price attract us to buy the cool gagets here. The slow shipment trouble us a lot. I just see a video about DX. The title is DX never forget to speed up the dispatch You can see more here. http://blog.dealextreme.com/?p=6875 They said they have already set up their new warehouse. I definitely hope they can really improve their shipping speed. This is all we wanted.

I enjoy swimming in the ocean of the budgetlightforum,handed in here, and I hope the you have the same hobby.

The Grand Pooh-Bah
The Grand Pooh-Bah's picture
Offline
Last seen: 3 years 6 months ago
Joined: 01/01/2012 - 16:50
Posts: 216
Location: Deep in the Woods

Jacob wrote:

It is universilly known that DX have slow shipment. The cheap price attract us to buy the cool gagets here. The slow shipment trouble us a lot. I just see a video about DX. The title is DX never forget to speed up the dispatch You can see more here. http://blog.dealextreme.com/?p=6875 They said they have already set up their new warehouse. I definitely hope they can really improve their shipping speed. This is all we wanted.

My complaint is that I waited a month for a flashlight to arrive and they never had it in stock and don't know when they will.  Don't take my money and keep it for 6 weeks and make me fight to get it back.

kreisler
kreisler's picture
Offline
Last seen: 8 years 11 months ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

Jacob wrote:

It is universilly known that DX have slow shipment. The cheap price attract us to buy the cool gagets here. The slow shipment trouble us a lot. I just see a video about DX. The title is DX never forget to speed up the dispatch You can see more here. http://blog.dealextreme.com/?p=6875 They said they have already set up their new warehouse. I definitely hope they can really improve their shipping speed. This is all we wanted.

whose we? Wink

anyway, very nice video, thanks!!

*FMI* i got 4 i/o sh
Pulsar13
Pulsar13's picture
Offline
Last seen: 4 months 3 days ago
Joined: 02/05/2012 - 10:23
Posts: 1909
Location: Malaysia

The Grand Pooh-Bah wrote:

My complaint is that I waited a month for a flashlight to arrive and they never had it in stock and don't know when they will.  Don't take my money and keep it for 6 weeks and make me fight to get it back.

Yeah, that's pretty much it. Processing delays are acceptable, we understand busy seasons and all that. But DX issue is different, they pretty much claim everything is in stock but only tell you backorder AFTER you pay. You don't know when the item will be in stock, the order just held indefinitely. In stock in 2 weeks? 4 weeks? A month? 2 months? Who knows. In the meantime, they'll be happy to keep your hard-earned money for you Silly

Seriously, would you order knowing this beforehand? No? Then you see honesty is the issue here, and not just busy season and late processing.

viffer750
Offline
Last seen: 5 years 9 months ago
Joined: 08/15/2011 - 10:29
Posts: 514
Location: Hungary

finally I cancelled my jacob A60 through their Customer Service Express,

and 2 hours later the refund appeared in my paypal account. That was fast.

unique engrish language... Smile

 

budynabuick
budynabuick's picture
Offline
Last seen: 10 years 2 months ago
Joined: 11/16/2011 - 16:31
Posts: 842
Location: Michigan (US)

I ordered two items on Thursday night and got a e-mail this morning (Saturday) telling me my items have been shipped. Looks great so far but will have to wait for a rating.

 

Keith

Pulsar13
Pulsar13's picture
Offline
Last seen: 4 months 3 days ago
Joined: 02/05/2012 - 10:23
Posts: 1909
Location: Malaysia

viffer750 wrote:

finally I cancelled my jacob A60 through their Customer Service Express,

and 2 hours later the refund appeared in my paypal account. That was fast.

FULL refund? Exactly the same amount you paid? If so, that's good. In my case, 2/2 times DX tried to refund only 96% of paid amount. I don't know why. Almost like DX trying to blame or penalize me for cancelling despite they are the one that is unable to fulfill their end of the deal.

Luckily PP don't allow that kind of nonsense. Thanks to DX, I experience my first PP dispute and my first PP claim, and PP really do came through with its buyer protection. Phew.

viffer750
Offline
Last seen: 5 years 9 months ago
Joined: 08/15/2011 - 10:29
Posts: 514
Location: Hungary

Pulsar13 wrote:

 

FULL refund? Exactly the same amount you paid? If so, that's good. In my case, 2/2 times DX tried to refund only 96% of paid amount. I don't know why. Almost like DX trying to blame or penalize me for cancelling despite they are the one that is unable to fulfill their end of the deal.

Luckily PP don't allow that kind of nonsense. Thanks to DX, I experience my first PP dispute and my first PP claim, and PP really do came through with its buyer protection. Phew.

Yeah, full, am I lucky?

1

unique engrish language... Smile

 

marcl
Offline
Last seen: 1 year 11 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom

I have just opened an account with them and placed an order.  But I cannot get into my account to check the order status. I have no order number it does not recognise my Paypal invoice number (which DX gave me) and as I cannot get into my account I cannot contact them, or don't seem able to.Innocent  Is it normally like this?

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

brted
brted's picture
Offline
Last seen: 2 months 2 weeks ago
Joined: 01/12/2010 - 19:44
Posts: 2371
Location: Atlanta

I have a couple of CSE tickets in with DX right now, trying to get paid for some referral points. They now have a notice up saying it will be 7-10 days before they can even respond to a customer service ticket. That's amazing! I get impatient waiting 24 hours. Anyway, I haven't even gotten a response to my last two tickets, one of which is 10 days old and the other is 18 days old.

dimeotane
Offline
Last seen: 4 years 3 months ago
Joined: 01/09/2011 - 16:56
Posts: 118

Someone needs to keep score....

Someone ought to; whats worse DX or DD.  Hey maybe that would make a good survey?  Which would you rather use (or not).

kreisler
kreisler's picture
Offline
Last seen: 8 years 11 months ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

dimeotane wrote:

Someone needs to keep score....

Someone ought to; whats worse DX or DD.  Hey maybe that would make a good survey?  Which would you rather use (or not).

too offtopic if people begin to blah. feel free to open a new thread Wink

*FMI* i got 4 i/o sh
admnix
Offline
Last seen: 10 years 9 months ago
Joined: 02/22/2012 - 04:49
Posts: 3
Location: Romania

Hi. I  ordered some flashlights on 14 January and products are still not  shipped. Not sure if this is normal, but never had such experiences with other online dealers.  Maybe they have low prices, but I think that when you make an order at dealextreme, it may happen to have the products in your hand after some months. So in my opinion, I prefer to pay a bit more and  have the products shipped in a decent time.

woppini
Offline
Last seen: 8 years 9 months ago
Joined: 02/22/2012 - 13:34
Posts: 18
Location: Dublin Ca USA

viffer750 wrote:

finally I cancelled my jacob A60 through their Customer Service Express,

and 2 hours later the refund appeared in my paypal account. That was fast.

Your the only lucky one so far. First they tell me 5-7 days for a refund, now I was told 1 to 10 days. They like taking your money fast, but to get it back? Ha!

Pages