First GearBest purchase - update - package delivered

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tekwyzrd
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First GearBest purchase - update - package delivered

I purchased a Convoy L5 from GearBest due to the sale price and discount using a coupon code hoping I wouldn’t be yet another buyer waiting for a purchase that never arrives. Unfortunately it seems I will be another disappointed buyer. It has been 32 days since the item was marked shipped and 27 days since the last tracking info was updated and worse tracking info disappeared from DHL on Jan. 1st.

Gearbest tracking:

2015-12-15 06:46:00En route to DHL eCommerce Distribution Center
2015-12-15 06:24:00Electronic Notification Received: Your order has been processed and tracking will be updated soon
2015-12-13 17:22:28In Transit AT 深圳站 深圳站
2015-12-10 08:55:49Arrived AT 深圳站 深圳站

DHL tracking:

No Results

We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause.

I sent a pm about it to the gearbest rep on this forum who relayed it to their customer service but have received no reply. This whole situation does not make a good first impression.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

Edited by: tekwyzrd on 01/13/2016 - 16:10
willie
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It’s on the slow boat from China. Keep Calm

will34
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Have you tried 17track.net? if it doesn’t show anything, the package never left GB warehouse.

Dimbo The Blinky
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Your case seems extreme, but the agony of waiting is just part of the game…

I’d question why they chose DHL, but it’s still cheaper than hiring one of your buds to fly over and pick it up for you. Smile

Not shilling for any vendor, but it looks like GB did reasonably well on their end, getting your magic Yellow Envelope in the mail reasonably quickly. You didn’t mention when it was ordered, but it went from the village where it was manufactured to GB’s clearinghouse into the Yellow Envelope & off to DHL, and DHL even updated your Tracking 5 days later, and then stopped.

Have you contacted DHL for the last known whereabouts?

Hard to understand why GearBest is in the title, not DHL

“There is no darkness but ignorance.”

tekwyzrd
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17track says:

“Item is not found at this moment, If necessary, please verify with the package sender and check back later.

Maybe your number belongs to:

Germany DHL eCommerce Germany DHL eComm”

If it’s true that never shipped my best choice might be to make a paypal claim. The item is out of stock now.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

tekwyzrd
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GearBest is on the title because after tracking updates ceased I did some searching and came across a number of cases where updates stopped, tracking info was deleteed, and it was determined that the package was not actually shipped and status had actually meant the item was supposedly enroute to DHL for shipping. I had hoped it was just slow until DHL deleted the tracking info possibly indicating it had never actually been received by the shipper.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

tekwyzrd
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I called DHL and was informed that the number was pulled from the tracking system because the item was never received and I should contact the vendor.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

kronological
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Contact May here at BLF via PM…user name gearbest .

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tekwyzrd
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Re: Contact May

As I stated, I did that. That was two days ago. That individual forwarded my message to customer service but I have not received a reply from gearbest customer service and only a cc of the message to customer service from the rep on the forum (user gearbest).

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

kronological
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There are two gearbest reps here on BLF…I think, lol. I think the other user is csgearbest. I would just make sure that it was sent to the one I listed above. Smile

No one, after lighting a lamp, puts it away in a cellar nor under a basket, but on the lampstand, so that those who enter may see the light.

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tekwyzrd
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Re-reading May’s reply to me, CSgearbest was the recipient on the forum. I did not realize that was a forum user too and assumed it was a copy of a message to gearbest customer service. I have commented about the situation in a ticket via gearbest site, cancelled the order, and requested a refund to paypal.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

unknown00101
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Dang... I've never had DHL take more than 3 days To deliver. Sounds like something got messed up between creating the label and sending it out to the DHL carrier. Maybe due to Christmas craziness.

I'd probably send another message to the PM conversation, and make a paypal claim in 1-2 days.

hank
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In other news, I too bought a lottery ticket, but alas, it wasn’t the one I was hoping for (grin)

Seriously — sorry your first experience was disappointing, but don’t feel alone or unusually set upon.

This is the China flashlight lottery experience.

tekwyzrd
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I’m trying to find something positive to focus on and the best I can come up with is the fact I was on hold for about ten seconds after calling DHL. I had read about long waits but that was not the case for me.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

JakeDjanitor
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tekwyzrd wrote:
I purchased a Convoy L5 from GearBest due to the sale price and discount using a coupon code hoping I wouldn’t be yet another buyer waiting for a purchase that never arrives. Unfortunately it seems I will be another disappointed buyer. It has been 32 days since the item was marked shipped and 27 days since the last tracking info was updated and worse tracking info disappeared from DHL on Jan. 1st.

Gearbest tracking:

2015-12-15 06:46:00En route to DHL eCommerce Distribution Center
2015-12-15 06:24:00Electronic Notification Received: Your order has been processed and tracking will be updated soon
2015-12-13 17:22:28In Transit AT 深圳站 深圳站
2015-12-10 08:55:49Arrived AT 深圳站 深圳站

DHL tracking:

No Results

We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause.

I sent a pm about it to the gearbest rep on this forum who relayed it to their customer service but have received no reply. This whole situation does not make a good first impression.

I have 6 protected ncr18650b that have updated since end of December. They got to show and stopped updating. The closed my last ticket order saying wait until Feb something.

willie
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hank wrote:
This is the China flashlight lottery experience.

Or like fishing, isn’t caught till in the ice box. Party

Dimbo The Blinky
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willie wrote:
hank wrote:
This is the China flashlight lottery experience.

Or like fishing, isn’t caught till in the ice box. Party


Like the kind of fishing where you throw the salad, baked potato and wine in the lake, then begin checking the cooler every day to see if your fish has showed up yet… Flat Stare

“There is no darkness but ignorance.”

willie
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Dimbo The Blinky wrote:
willie wrote:
hank wrote:
8) This is the China flashlight lottery experience.

Or like fishing, isn’t caught till in the ice box. Party


Like the kind of fishing where you throw the salad, baked potato and wine in the lake, then begin checking the cooler every day to see if your fish has showed up yet… Flat Stare

That only works in dating women! 8)

tekwyzrd
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I received replies from gearbest customer service stating the package was shipped on Dec. 9th and the expected shipping time given was 17 to 25 days. It has been 34 days since that date. It looks like I just have to wait and if it hasn’t arrived after three months they’ll consider it lost.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

Old-Lumens
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tekwyzrd wrote:
I received replies from gearbest customer service stating the package was shipped on Dec. 9th and the expected shipping time given was 17 to 25 days. It has been 34 days since that date. It looks like I just have to wait and if it hasn't arrived after three months they'll consider it lost.
That is just wrong. DHL only takes a few days, not 17 to 25 days. They just want to prolong the issue, to keep their money, without having to give it back as a refund. One thing I know about these low price sellers is that they lie, cheat and generally cannot be trusted about much of anything. Gearbest in particular, is known for selling items there is no stock for and they do not carry any stock themselves. They are just a reseller and let the drop shippers move the stuff, which means stock is never updated and they don't have a clue if they actually have what they are selling. They are just not trustworthy.

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DHL waybill is a series of ten digit numbers. If your tracking is not in that format, it will probably not show up in their system.

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unknown00101
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I would definitely trust DHL's word over gearbest. Certainly sounds like typical delay tactics to me too.

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… of my own second experience. They said by email that my Olight S30, bought in the 5th of November, was shipped on the 16th. Except it was only advised on that day – actual delivery to the post was on on the 13th of December. Now it’s just as stuck on customs as the two Thrunite Archers that were stated by their CS as sent less than two days before it appeared on 17TRACK.

I really should have stuck to paying 80 pops more for the Nitecore EC20 I wanted but ended up on backorder from Banggood; they had the decency to tell me it was out of stock and gave me an actual date of arrival, along with the options for a refund or a swap for other items of similar value. I’d have my torch with me now, for dang sure.

I just want my flashlight, dude Tired

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I’ve had over 20 orders from GB in last 4 months. Some of them takes 10 days, some 60+ days, but eventually all showed up. Be patient…

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Hrvoje wrote:
I’ve had over 20 orders from GB in last 4 months. Some of them takes 10 days, some 60+ days, but eventually all showed up. Be patient…

When we demand a resending of a 2 month old order, we never get duplicate orders, so there is some question whether they send out all original orders that they charge for.

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unknown00101
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Hrvoje wrote:
I've had over 20 orders from GB in last 4 months. Some of them takes 10 days, some 60+ days, but eventually all showed up. Be patient...

Those probably weren't DHL orders though... Right? If they were I'd be pissed.

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tekwyzrd wrote:
I called DHL and was informed that the number was pulled from the tracking system because the item was never received and I should contact the vendor.

I think you already know the answer there.
Most of us here trust DHL more than Gearbest.

Even the slow China Post would show the tracking item in the system after 2-3 working days if the registered parcel has been posted through them.

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Whether they sent it or not, the risk is on them. Nothing personal.

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welcome to the club

gearbest is famous in this forum more for negative experience it got even a stay away rating AVOID

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GearBest/Everbuying can go and take a long walk along a short pier, during an Alaskan winter!

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Get an official reply with DHL (via email or some kind of means) or a screenshot of the tracking not showinh after x days, a ss of your order and paypal the hell out of them.
Good luck man.

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