eBay advice needed

I need some advice for eBay, maybe from an experienced eBay buyer.

I bought a PlayStation 3 and it came with a controller.

The PS3 seems to work fine, but the controller is defective.

I don't want to return the PS3 because it seems okay so far, but I would like the problem with the controller to be remedied.

I contacted the seller, and it seems like we won't be able to work this out.

Specifically, a new Sony PS3 controller is about $30, and the seller only offered to refund $15

Besides giving non-positive feedback, what could I do?

Put a complaint into ebay, you can do a ‘goods not as described’ case.
Ultimately though, if the seller/ebay don’t sort it to your liking - the whole lot will have to go back, or you lose a controller and keep it and get $15 from the seller. The choice would be yours.
Also, it’s not really fair expecting the seller to fund a NEW controller for $30, since the one you got is presumably 2nd hand and worth $15.
The seller would be responsible for return post, since it was faulty. That said, Paypal in the UK (dunno about USA) do a sign up thing where you can claim return post back, but you have to opt into it every 6 months or so I believe.

If I try to return anything through ‘goods not as described’, I have to return everything, so that's not going to work.

...

Everything that I bought was described as "like new" so I think a new controller for $30 is reasonable.

The eBay seller totally lied about the condition of the controller as it is defective.

He had a chance to send me a "like new" controller and totally screwed that up.

And getting a new controller for $30 requires a lot of waiting for a bargain, so it's not an everyday opportunity.

I thought of a possible solution.

I bought the items in question with my credit card, so contacting my credit card company couldn't hurt.

A new PS3 controller is almost impossible to find. The one you see on Ebay and Amazon are all fakes, even if they claim they are genuine.

The good news is that most of the time they are easy to fix. There is tons of video on how to repair or maintain them.

I would try to get a discount from the seller and keep the PS3. In my opinion, the PS3 is still a excellent console with a ton of great games. Even if the graphics are not up to today’s standards, the games are still amazing. Bonus point: PS3 games are cheap. You can start your hunt in thrift stores, yard sales and Ebay.

I have bought two new Sony PS3 controllers recently (that work perfectly) for about $30 a piece.

I bought one in May 2020, and one last week, so they are not impossible to find.

My strategy:

Be very patient and check eBay frequently.

Ok, how much (in percent) have you saved when buying from this seller compared to street prices for the PS3? I’d say, subtract this percentage from the controller and ask for refund accordingly. If you paid 100%, then of course it should be this $30 or whatever it is now.

Is there still warranty on the system? Is the seller a commercial one?

In the end, I guess he also has an interest to refund you, not taking back the whole PS3 including everything.

Good luck negotiating!

The PS3 was quite expensive, but it was exactly what I was looking for.

If my family were more patient, I may have been able to get a much better deal, but they were sick of not having a PS3, so I paid a lot for this particular PS3.

Yes, a used one but I was referring to new in box ones. If you really did score a brand new one that is not fake, you are lucky. Sony stopped producing the DS3 in 2016. I didn’t say it’s impossible to find a brand new one but it’s now a retro-gaming collectible.

The fake one are still ok but lack a bit of precision. A quick way to see if it’s a real or a fake: turn it on and don’t touch it. If it turn off within 5 to 7 minutes, it’s a fake. The fakes are very hard to distinguish from a real one, even the packaging is identical.

Again, no real problem with a fake one, they are not bad at all, just a bit less responsive and precise.

Just get a PS3 emulator :sunglasses: I’ve recently been playing the Jak & Daxter games on PC, works quite well too

In my opinion RC, this is not a terrible buy. Controllers wear out especially from a heavy gamer.
Take the $15 bucks and buy another new one. You get a brand new controller that will last awhile for $15 bucks out of pocket.
My son is on his fourth controller and two of them where over a $100. They wear out, Corona didn’t help the situation either with him out of school.
Buying new at least you know you’ll get some usable time out of it or it could still be in warranty if you dont. With the used one it could last a week and no warranty.
Just my two cents. :wink:

did you try to counter , aka did you ask ‘how about 30 back?’ …25, 22.50 … sold!

I was as an Ebay sales account administrator for a while for a medium size specialty retailer. Here’s the deal. You are protected under Ebay’s buyer policy. Like Amazon’s, it’s pretty comprehensive. If your item wasn’t as described, and the buyer and you can’t reach a reasonable solution, you can appeal it to Ebay’s buyer protection team. Once they step in, it’s like calling in the FBI. Most all respectable sellers who want to keep selling and avoid bad feedback, sellers usually cave and give you what you want. Bad feedback hurts real bad (1 bad feedback wipes out 5 good ones) and I did everything I could to avoid it, even if it meant taking a hit.

I responded to him over 48 hours ago, and he has not responded.

I think he's ignoring me.

Like I said before, If I try to return anything through ‘goods not as described’, I have to return everything, so that's not going to work.

Okay, it looks like my "Sony" PS3 controllers are all fakes.

They do work very well considering that they are fake, and I can live with them.

If you're very patient, you can get a fake for about $30, so that's what I want the seller to reimburse me.

If he doesn't, I'll have to leave non-positive feedback as that is my only recourse other than contacting my credit card company.

My PCs are too old to run the PS3 emulator at full speed.

A new PC is way more expensive than what I'm doing.

https://pages.ebay.com/cl/en-us/coverage/BuyerProtectionForBuyers.html

Do as Sirstinky described. It works.

You guys still are not listening:

If I try to return anything through ‘goods not as described’, I have to return everything, so that's not going to work.

Okay, I've been thinking about it.

On day 24 or so, I will claim 'goods not as described' through eBay.

Maybe then the seller will cooperate.

If that doesn't work, I'll contact PayPal.

If that still doesn't work, I'll contact my credit card company.