_From Buyer - *10/5/2015 02:32 PDT
Hi. As per order number W1507290621468870, 11 light bulbs were ordered. 6 of one model and 5 of another. Tracking was also paid for to ensure smooth delivery.
The order was split and shipped by gearbest
i) without my authorisation
ii) one of the split packages DIDNOT have tracking.
Result:
i) The order with tracking was SAFELY RECEIVED (6 units). (Tracking Number: RI581864728CN By Update: Aug 11, 2015)
ii) The order without tracking has not been received until now. (UNREGISTERED shipping shipped on Aug 11, 2015 17:00:56 PM PST.
Since it is now more than 2 months since I have ordered this package and I have contacted and went to my local post office to ensure that it has not been held somewhere, I am requesting a REFUND of USD 8.68 (12.4 X 0.7 discount points used).
Thank you for prompt action on your part.
GearBest denied******’s request for a $8.68 USD refund.
10/6/2015 19:16 PDT
From Seller - GearBest10/6/2015 19:16 PDT
Dear ,
From Seller - GearBest10/6/2015 19:18 PDT
Thanks for your shopping ,We sincerely sorry for the issue ,
We would able to resend for you since you pay 2USD tracking fee then you can track it online ,If you do not want it ,We will refund you 8USD,We are waitting for your choice .
Best regards
From Buyer - ** 10/6/2015 20:06 PDT
Hi. It’s way too late now. Re-waiting for shipping is not useful for me. I am agreeable to a refund of $8.48. Not $8. Thanks.
From Buyer - ** 10/6/2015 20:08 PDT
I made a mistake. The refund amount should be $8.68 as in my initial post. Thanks.
From Buyer - * 10/13/2015 00:21 PDT
Hi guys. Any update on this? Thanks. I only want the amount I lost for part of the package not received. Nothing more and nothing less!_
Escalating now