> Why was he accused of this in the first place?
Well, think about it.
Remember people jumping all over me — and others — repeatedly in public posts?
I got a belated apology in PM but nobody else sees that.
Accusations come because people who already know there hasn’t been an answer
keep chanting that there must be an answer and it must be someone’s fault.
That is just not the right way to have a group public conversation.
The threads you mention were littered with accusations that people have later regretted.
Yet, if people go back to edit out their mistakes the whole thread pops up as new to everyone,
and then others get all jumped up about that.
Catch-22.
Our host wisely cleaned out a lot of the stuff.
But you know there really is one good answer.
Don’t hit SEND.

Drop it and wait.
You won’t get an answer until there’s an answer.
If the screwup gets swept under the rug, well, that happens with bigger things than flashlights.
My advice about the past problem:
—- calmly and repeatedly post a review on the seller’s web page.
You may never see your review appear.
But those get noticed in ways blog posts do not.
Most of China is behind a firewall and they can’t — reliably — even read what’s written here.
_
Most encouraging news yet —- the exchange between Jaxman and Sharpie, just above.
That’s got to happen outside the public thread.
Trust them to work on it.
We already know the other half — trust but verify.
Let’s polish up our QA and QC competence, eh?
We ought to be able to get good at it.