Armytek, your poor customer service has nearly destroyed your reputation on BLF and in the wider flashlight enthusiast community.
Please see this recent thread as an example: https://budgetlightforum.com/t/-/71311 . There are many other threads like it, both here and on reddit.
IF people do recommend Armytek lights on reddit or BLF, they always warn about your terrible customer service, and suggest buying from a third-party distributor like killzoneflashlights in order to receive good customer service.
But many of your flashlights are very good. They have good features, warm and high CRI options, and great durability.
Armytek would surely be a well-liked and often-recommended brand on here and on reddit, if only you had decent customer service.
Please consider investing in better customer service. Improving your reputation and actually honoring your warrantee will lead to more happy customers, and in the end, more sales. It will more than make up for the money you save by trying to deny every warrantee claim. Even if you lowered your warrantee to 5 years, but actually honored claims, it would be a huge improvement.
…not like they’ll even read any of that. Oh well. I may pick up something in this sale. I have personally bought from armytek in the past, and have experienced their terrible, unhelpful, unresponsive customer service. But I always pay with PayPal, and indicating that I would file a PayPal claim to get my money back was enough to get them to respond and fix the issue. Obviously YMMV, and I wouldn’t suggest ordering from them directly unless you pay with paypal and are experienced in/willing to deal with customer service whose job is seemingly to deny as many claims as possible.