My case is not completely solved, I bought the light at dx btw, but i'm a bit further in the process :party: :tired:
I ordered the flashlight that according to the description is fitted with 12 XP-L V5 leds. The flashlight that I received does not have XP-L V5 leds (XP-L V5 leds are leds from the Cree brand, the leds in this flashlight are not from Cree) but leds that are unknown to me and clearly do not perform as well as XP-L V5 leds. I would like this light replaced by one that does contain genuine XP-L V5 leds, or I would like a refund of my money. I will be glad to send the light back to you (at your expense). Kind Regards, djozz
Dear Jozef Antonius,
Thank you for connecting customer service!
But please don't worry. We have feed this sitautin to our manager and they checked with our supplier and confirmed the XP-L V5 leds is real.
Do you have any other problem that we can help you?
Your sincerely,
Lynn
dear Lynn,
please reconsider the contact with your supplier, he is lying about this and he knows it: the leds in this flashlight are not Cree XP-L V5 leds, and they do not perform like XP-L V5 leds. I am a world expert on leds and know what I am talking about. <br />So I repeat my request: please replace this flashlight with a flashlight that does have XP-L V5 leds like your website claims for this flashlight, or refund my money. <br /><br />I would like to add that I am a longterm customer of dx and expect to be taken serious and I do not appreciate it that I am being put off with things that are not true!
Kind regards, djozz
Dear Jozef Antonius,
We are sorry to hear that!
Could you kind provide more detail description and upload the comparison pictures to us? Then we can check it again.
We will solve this problem as soon as possible.
Thank you for your patience and waiting for your answer.
Your sincerely,
Lynn
Dear Lynn, there is no need for comparison, please admit that this flashlight does not contain the XP-L V5 leds that are described on your website. This is not a matter of opinion, this is fact.<br />Google 'Cree XP-L' for pictures of how a XP-L led should look like, then look at your own flashlight, or the very clear pictures of the leds that I provided in the first mail of this ticket, and see for yourself that the led of this flashlight is completely different (and unknown to me) .<br /><br />I really hope indeed that you will solve this problem very soon.
Kind regards, djozz
Dear Jozef Antonius,
We are really sorry for the inconvenience!
But without the detail description and comparison pictures, we can not check with our suppier. We have checked with our supplier and confirmed the XP-L V5 leds is real. Hope you can give your kind understanding.
Or would you mind send it back to us? We will arrange a full refund for you. But the postage is responsible for customer.
If you need to return it back, you can begin the process by the following steps:
[boring steps removed, I have to send the light to an English address]
Sincerely,
Customer Service
www.dx.com
Dear Lynn,
First please note that my complaint is genuine, I'm not making something up, please do not repeat that those leds are XP-L V5, they are not and that is a serious issue for a $30 flashlight, people buy this product because of the quality of the leds! Because you appear to have a google problem, I attached a picture of how a XP-L looks like, XP-L leds were not in m flashlight. Pictures of the leds of the flashlight that dx sent me are attached to the first mail of this ticket for comparison. <br />You may continue to lie about it but that only means that dx is wrong and dishonest in their description, and are deliberately misleading customers who have to rely on an accurate description of the product.<br /><br />I am willing to send the flashlight to the England address, but I expect dx to pay the cost, I will not pay for mistakes of dx.
Kind regards, djozz
Dear Jozef Antonius,
We are really sorry for the late response due to the Dragon Boat Festival!
We need to check with our manager again. Please allow us 1-2 days. We will feed back to you as soon as reply is received.
Thank you for your patience!
Your sincerely,
Lynn
Ok, looking forward to your reply!
Kind regards, djozz
Dear Jozef Antonius,
Thank you for your patience!
Our supplier insist the the product is genuine, and related personnel is still negotiating with our suppiler. Because they are our regular customer, we will give a solution to you first.
You can begin the process by the following steps. When you finish the shipment and provide the shipping receipt and RMA picture, we will immediately arrange a refund for you.We will cover the postage, but please make sure it's less than 60% of the item(s) value.