Okay. I’ve been asked for my experiences here, so forgive me fire rehashing old news. Please skip this post of you don’t want to read about the whole thing.
My second set (#62) was ordered with insurance, took a month to get to me, and had some box damage. Otherwise, minor marks on the copper. Not bad.
My first set (#41), was ordered express, took 5 days (!) and had no box damage. The lights were in great shape except for a defective tailcap with messed up,knurling.
I got the lights January 27th I think.
- Started PM Neal Jan 28, right before CNY unfortunately.
- exchanged a few messages. Was offered a $3 refund on Feb 2nd.
- I refused. Feb 4, Neal said he’d ask about a tailcap. I sent a few more messages. No response.
- I sent emails and a message on February 18th with full details on the issue again and pix again. Was told that the Samsung 30Q issue was keeping him busy.
- I was offered a partial refund again ( no set amount). I refused and said I would file a Paypal Claim in a few days. The response was “OK”.
- February 23rd I filed a claim. Send me a new tailcap or refund $50 (seriously, did not expect $50, just didn’t want a silly refund offer).
- Feb 24, $50 declined (of course). Some communication back and forth on Paypal dispute for a few days.
- Mar 1, Banggood request a video evidence etc to a “dispute” email address. I refuse a video but forward all info I sent Neal, including pix.
- Mar 4, they tell me they will send tailcap. Then they ask me to close dispute because their system won’t allow shipping. I refuse. They tell me they will send me the tail cap when it is back in stock (1 week) and ask that I close dispute when I get tracking number. I refuse and bring up the long wait, lack of response and also 3 other issues I was still waiting for resolution on.
- Mar 7/8. They say they will send me that tailcap in 4-5 days and are in the process of dealing with my 3 other issues. The dispute email seems to have done the trick. I will still keep the dispute open until I am holding a non defective tailcap.