Hey guys, I just wanted to give you guys a heads up about the company, product support and personal experience with these guys.
I purchased a Bushnell Pro 1300 lumen flashlight around 10 months ago at Walmart. The tail switch starting becoming ” finicky “. The switch is ” finicky ” meaning it acts up. Does not rotate through modes, switch on/off correctly, or gets stuck. Of course the 90 days were up for any type of return to Wally’s They specify to contact Bushnell directly because it states warranty is 1 year from date of purchase.
Fast forward I contact Bushnell directly. Never got a live person on phone after numerous attempts. Left voicemail to indicate problem and for them to send email as another from of communication. They did eventually.
Customer Service specified send copy of receipt, packaging, pictures and description. I indicated that I tossed packaging when light was bought. The receipt was tossed once the 90 days was up because Wally’s will not take it back. The pictures are worthless because problem is internal electrical components of switch. I did not want to mess with removing anything because I was not trained and have not knowledge.
I explained the problem in detail. CS stated I had to incur return shipping charges to send light back, pay for return shipping if light were to be replaced, Bushnell WILL NOT be responsible if light gets lost during return/re shipment.
Wow, What type of customer service.product support is that? What a JOKE!!!
Needless to say, I WILL NO LONGER purchase or support the any Bushnell brand.