Guys please remember that you have not gotten a reply from Haikelite China because the entire country has been basically shut down for the last 2 weeks.
It is not poor customer service and it is not anyone trying to dodge your issues or questions. This is a sacred and major holiday for the Chinese and regardless if we like it or not that country basically shuts down during this holiday. It is a long celebration 23 days long all together.
Most are returning to work and factories re-opening on 3-2 (I may have that wrong by one day because of the time difference but 1 day is not going to make any real difference)
Now think about this for a minute. regardless of which day, if it is today, yesterday or tomorrow, when Dale gets back to his factory and turns on his computer. He is going to be bombarded with email. Normal everyday email and if his is like mine that is about 200 a day plus all of the email from all of these issues. It may take a day or two just to sort through the email.
Then he will need to evaluate each issue and decide the best reasonable action to take for that issue.
None of your messages to him are being ignored, he simply has not got them yet.
I have to wait as well, I need parts and I have 2 other shipments due. I will get them when things get caught up and I know I am not being ignored and neither are any of you. I have spoke to him as recent as yesterday. I can tell him all about everything I have already emailed about but it will still have to wait until they start back up. And before any asks I do report to him several times a week so he knows what is going on and how much work there is to be done but none of that will make time move any faster.
Here is the U.S. we would be the same way, granted none of our holidays last that long but if we were off for Christmas or New Years we would not be going through email. WE would be at home with our families. The only difference is that this holiday lasts a good deal longer.
Everything will be addressed just give him enough time to sort through over 2 weeks of email and put together a plan of action, not to mention also run a major factory, keep things moving for all of the dealers, look into shipping issues through dozens of different shipping companies going to dozens of different countries.
It all seems simple for an individual but this i not just for an individual.
Just please keep all of this in mind.
No one ignored anything. They have not been working.. Nothing more..