Decided to order some SRM knives from doingoutdoor.com a few weeks ago. They arrived very fast. Discovered after a few days a factory flaw with a LB-763. Emailed Bill and told him what the problem was. He sent a message back that he would mail out a replacement…no charge. Didn’t even ask for me to send the defective knife back. Replacement arrived in about 1 week in USPS ePacket. Very impressed! Incredible service, pricing and communications.
Yeah, it’s a pleasure doing business with Bill of doingoutdoor. Upfront type of guy, no surprises. Nice, competitive prices too. Just email him directly for your pricing concerns and special accomodations, and you’ve got business.
I received my D40A NW from Bill and it had couple scratches in annodization at the tailcap, obviously its not uncommon to have it on both expensive and cheap light since occassionally metalic parts bounce into each other while in production, nevertheless Bill went above and beyond to provide excellent customer service and we agreed for small amount of compensation instead of shipping tailcap back to him and getting it replaced with new one.
I decided to spare my time, natures resources(packing material, fuel spent for shipping) and be responsible, so did Bill, he refunded me 5$ which I agreed with ;)!
Both of us are happy with this resolution :D!
Also, received EA8W from him, he matched its price compared to regular EA8 from competitors, couldnt have asked more, impressive light and very good customer service!
In case I will need another light to buy, I will buy from him 100% because of high customer service and competitive pricing policy!