I ordered one of your red Convoy S2+ flashlights but received one of the well documented fakes. I have been communicating with one of your reps on PayPal, we agreed I would pay a 2usd tracking fee and they would resend a real S2+. Well, I sent the $2usd and they are now telling me I must CLOSE my PayPal case before your company will provide a tracking number or ship the flashlight. Is this the way your company normally does business? I look forward to your prompt response and help in this matter.
No offence to Gearbest, but I wouldn’t close your PayPal dispute and I wouldn’t have paid $2 tracking fee neither. You have paid once they should sent the real thing at no extra cost to you.
Hi marcl and I.C.Bacon, I’m really sorry if our procedure upset you, but please don’t worry about it, as we will resend it to you afer done the right procedure.
Marcl and I.C.Bacon, beg your kindly understanding and supporting.
One of the great things about these forums is getting to see how a company treats you when you have a problem that was Their Fault. - They think that because they have your money, that they are In Charge. - Maybe so, but then if they were to treat me like that, what money they had of mine would be The Last that they would ever see.
If that’s “the right procedure”, then that does sort of make you stop and think before sending them any money for anything in the first place - Doesn’t it?
chuckhov, BILL G and xed888, I would recommend moving your questions/posts to this thread -> GearBest shipping issues survey in BLF where the customer support GearBest representative is active and can help you not just with shipping issues, this is, after all Special Deals thread.
I just think that you will get faster answer if you contact CS directly because this thread is managed by sales department…