I ordered one of your red Convoy S2+ flashlights but received one of the well documented fakes. I have been communicating with one of your reps on PayPal, we agreed I would pay a 2usd tracking fee and they would resend a real S2+. Well, I sent the $2usd and they are now telling me I must CLOSE my PayPal case before your company will provide a tracking number or ship the flashlight. Is this the way your company normally does business? I look forward to your prompt response and help in this matter.
No offence to Gearbest, but I wouldn’t close your PayPal dispute and I wouldn’t have paid $2 tracking fee neither. You have paid once they should sent the real thing at no extra cost to you.
Hi marcl and I.C.Bacon, I’m really sorry if our procedure upset you, but please don’t worry about it, as we will resend it to you afer done the right procedure.
Marcl and I.C.Bacon, beg your kindly understanding and supporting.
One of the great things about these forums is getting to see how a company treats you when you have a problem that was Their Fault. - They think that because they have your money, that they are In Charge. - Maybe so, but then if they were to treat me like that, what money they had of mine would be The Last that they would ever see.
If that’s “the right procedure”, then that does sort of make you stop and think before sending them any money for anything in the first place - Doesn’t it?
chuckhov, BILL G and xed888, I would recommend moving your questions/posts to this thread -> GearBest shipping issues survey in BLF where the customer support GearBest representative is active and can help you not just with shipping issues, this is, after all Special Deals thread.
I just think that you will get faster answer if you contact CS directly because this thread is managed by sales department…
I contacted Gina CSgearbest on the 11th. I sent her the pictures as required. She contacted me on the 12th and asked that I send the pictures again and I resent them as asked.
It’s now the 16th going on the 17th and I have heard nothing from Gearbest. I see you have the Red Convoy S2+ in stock again. Why haven’t you reshipped? Do I need to contact PayPal in order for you to make this right?
I suggest you contact PayPal and get the ball rolling. I have been in contact with GEARBEST here, PM’s and via PayPal. It is like listening to a FREAKING broken record! “Close your PayPal case and we will ship your flashlight.” Over…and over…again. And if I hear “Dear Friend” one more time I think I’ll puke!
Best of luck to you!
Dealing with a Chinese merchant is like dealing with a Ferengi.
I got screwed over on Aliexpress because I tried to be reasonable and give them the benefit of a doubt. And they used the dear friend all the time. My order was sent registered mail and never arrived. They said they couldn’t reship and on a Friday they had me reorder for $0.01 and they gave me a tracking number. It was a Chinese labor day holiday weekend so I let the protection run out because I figured the tracking wouldn’t show because China Post was down. Guess what? The tracking # was bogus.
So when they say to you “Dear Friend”, this is what they are meaning.