GearBest shipping issues survey in BLF

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Why haven’t Gearbest or CSgearbest responded to any of the complaints on this discussion since 10/22?

GearBest shipping issues survey in BLF

Dear all BLF members, Recently we have received many feedbacks about our shipping time issue in BLF, said in some countries some of our shipment is a little slow, we have paid attentions on these feedbacks and thought it is important for us to make a new policy of our shipment manner, to make a better and faster free shipping for all of our users here. We decided to post this thread here to ask for your help—— If you could take a few minutes of time to give us a hand, we will try our best to c…

On a different discussion, they last responded on 10/26:

Rating: GearBest.com [AVOID]

http://GearBest.com AVOID Pros: Occasionally excellent prices and offers Cons: Reports of unfulfilled orders and selling unavailable products have become the norm Many complaints of bait and switch coupon tactics Many complaints of poor customer service Many reports of issues with orders Frequently incorrect stock status of items, often sells unavailable items and accepts payment without notifying customer Free shipping not available everywhere, relatively expensive to some countries Require…

And on another discussion, same subject (missing shipments), they haven’t responded at all:

Gearbest: Lots of orders missing, looking for advice

So I’ve been buying a lot of stuff of GearBest lately. Haven’t had any problems with them so far, but now it seems that a lot of orders are not coming through. This is my orders, sorted by date of shipping (no linefeed means same order): * Jun 10: 1x knife received * Aug 05: 2x knives NOT RECEIVED * Sep 01: 4x Ass savers bike accessory NOT RECEIVED * Aug 27: Magic Blue UU E27 Bluetooth 4.0 Intelligent 16 Million RGB Bulb NOT RECEIVED * Aug 31: 1x knife NOT RECEIVED * Sep 08: 1x knife …

There seems to have been a MASSIVE shipping problem over there in China.

Questions:

1. Has Gearbest identified the source of the problems? Are shipments being hijacked?

2. What steps has Gearbest taken to correct the problem?