That’s basically what my tracking number is at right now. It’s very frustrating to pay for extra shipping with faster delivery only to have it take so long that you might as well have gone with the standard free shipping. It kind of makes you think the vendor is just laughing at you as they pocket the “shipping upgrade” fee.
Hi s1m888，pre-advice means the package is on the courier’s hand, it’s on the way to post office
After reading many negative reviews about GearBest……I still went ahead and placed an order, just because I think first hand experience is also valuable and one should give them a chance(unless it’s an obvious scam).
Well, I am sorry to say that GB is the saddest operation in existence and I am astonished they still exist with such a bad customer service.
The shipping is absolutely crap. I have ordered A LOT of items from China from various shops, but mostly from Al…xpress.
I do NOT expect any order to arrive next day like when I order from a shop in the Netherlands, nor do I expect it to arrive in 3 days when I order from a shop in Germany.
However, GB is just the worst in the business, shipping an order out more then two weeks after placing the order?? And if that’s not enough, the “your order has been shipped” message don’t mean sh*t either, because it takes another 8 days before it has left the outbound customs in China. That is not normal, not even in China. Whenever I order from Axpress, it takes on average 3 days for the order to be shipped and another 2 days to leave the country. All of my Axpress orders have arrive between 11 and 15 days, with only ONE exception of 17 days.
Also, the “pay extra for a tracking number” message during the checkout should have ringed some bells. Now that is a pure scam. They are just collecting FREE money, because now I know from other friends also that it does not make ANY difference if you pay that or not, because your order still arrives very late……or not at all. This is really utterly despicable business practice from GB. But I know as I am writing this, they are just laughing their asses off. If they even cared a bit then they would have solved this shipping and “tracking number money scam” by now………but they don’t. This was my first and last order with them…….and not even received anything yet.
LOL.
First order from GearBest has me a bit worried. The tracking provided by them says
2015-12-15 06:46:00En route to DHL eCommerce Distribution Center
2015-12-15 06:24:00Electronic Notification Received: Your order has been processed and tracking will be updated soon
2015-12-13 17:22:28In Transit AT 深圳站 深圳站
2015-12-10 08:55:49Arrived AT 深圳站 深圳站
but the info hasn’t updated since Dec. 15th and on Jan. 1st the info on DHL was replaced by a message stating
“No Results
We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause.”
The info provided by DHL showed the package departing a city in Japan headed for a US ecommerce distribution center with same date and time above before the info disappeared.
edit: 22 days since the last tracking info update and 5 days since tracking info was replaced by the message quoted above.
Thank you GB. Received my BLF348 today. Unregistered shiping. Simply awesome. That nichia led is great….
I was asked for payment verification when I ordered a flashlight shipped to Australia (for modding). I didn’t provide any additional information because I had previously placed and received 6 orders shipped to Hawaii. The order was never received and I was refunded through PayPal (ordered the light from Kaidomain and it was received in Oz). I have since placed 7 orders with GB (lights, batteries, knives) and 4 have been received [with 3 still enroute]. I have never paid extra for shipping and I like GearBest’s prices. I’m a satisfied customer, so far. For the record, I have never received any promotional bonus or extras from GB (Kaidomain sent a keychain minilight with each order I’ve placed and batteries came in free 2-pack holders - I likey).
Strange thing happened, yesterday at about 11PM I ordered two LiitoKala chargers and today at about 10AM I received shipping confirmation with picture of my envelope on a weight scale, nice 
I have not seen an update on my 6 batteries since end of December gearbest closed my first ticket saying wait longer. I sent a new ticket and since I didn’t pay insurance they are asking me to pay half the price I already paid.
At this rate I just want my money back. Even in store credit would be fine.
Dear Jacob,
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately,it appears that your order has been lost on the way.
After reviewing your order in detail, we found out you haven’t purchased any insurance during the check-out. Please understand, that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1)Reship the parcel
We can resend the same parcel to you. For this, please kindly send us USD15.22 so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option.
Please reconfirm your delivery address one last time:
customers: Jacob
2)Partial refund on your Wallet(Store credit)
We can refund USD15.22 as a proof of good will on your wallet and exceptionally reward you with extra points (e.g. If your refund is 1USD = 5 points ,3USD =3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111
Check out to use point: http://www.gearbest.com/about/about-points.html?157wrew
Can you please let us know your decision?
Once again we apologize for any inconvenience caused.
Best Regards
Katrina
Gearbest Customer Service
http://www.gearbest.com/
By any chance did you pay using PayPal?
If yes, just reply them that you don’t accept any of their solutions.
Tell them you only accept 100% refund to your PayPal account or store credit, else you will file PayPal claim for non-delivery of products
I have read if that is done, they will flag your account, and charge outrageous shipping if you ever order again, maybe we should not order if that is how they run business.
is the rep still around? I will be doing a pay pal claim soon if this is not settled.
Can you provide a source for that?
If that’s the case, I know not to bother returning to EB and GB, no matter how good the price is, or how exclusive the product is.
I would have to re read this whole thread, I believe it is in here. Some one was told that they would need to use the expensive shipping method from now on. I think it was dhl method. They were not allowed to use the slow boat from China/ no tracking free method.
Quick google search found this
Gear best was canceling his orders due to him giving bad review.
Hi JakeDjanitor,
Thanks for placing order with Gearbest.
We are sorry for the inconvenience.
I have PMed you about your order and hope to hear from you.
Thank you for your help.
But for the second time they sent me the options for half the price. $15.22 cents does not buy 6 18650 batteries. Either I am in the hole for over $15 or I pay an EXTRA $15 for goods that have been payed for.
Would anyone else here accept half Credit for lost in shipping order? Am I being unreasonable here?
To Thailand
S’pore - sometimes fast, sometimes slow
China - usually slow
NL - VERY slow
Finaly we DO HAVE confirm receipt button!
Many thanks to the GB team!
That button was needed especialy for ppl who order alot, it could get messy what actualy did you already recieved and what not
Thanks again, this update was needed!
I buy 3 items on GB and I neither paid number track, I also get the SGKENXXXXXXXXXX track number, you can track this numbers on XFL Express, http://www.xfl-express.com/
Yes, that’s an excellent news, thank you Gearbest. 