GearBest shipping issues survey in BLF

[gearbest]

Hi Guys, Thanks for all your updating and support too

[Buwuve]

Yes,
the received buttons are a great feature. I need it, because I order a lot of products (it's better in Europe to make more orders with a less value - because of customs fees) as one big order.

For everyone, who don't know, what we are speaking about:


But I have one question:
What is the TimeLeft for?

[CSgearbest]

@Buwuve

Yes,
the received buttons are a great feature. I need it, because I order a lot of products (it’s better in Europe to make more orders with a less value - because of customs fees) as one big order.

For everyone, who don’t know, what we are speaking about:


But I have one question:
What is the TimeLeft for?

Hi Buwuve,

Thanks for your inquiry.
It is for the customer to confirm receipt.

[Mitko]

[quote=CSgearbest]

@Buwuve

Hi Buwuve,

Thanks for your inquiry.
It is for the customer to confirm receipt.

He was asking for the timeframe btw, not the button itself

Well,its like 6 month, i think they put it fora reason- as long as you didnt do any action within 6 months, it seems that you either not interested/forgot to check it or its just you`ve recieved the item.

[MontyPyfon]

My feeling is that if you add tracking to your shipments then it slows up most deliveries. It introduces the need for extra handling at each and every transit point.
With over 60 GB orders in about 18 months, only one $10 order never arrived.
Some did take three+ months

I have learned that batteries take longest. Li-ion batteries should not be sent airmail (or maybe this is OK if on non-passenger flights). So it is a real waiting game for them. Some China sellers get around the “rules” by labeling batteries as “chargers”. Then they use NL post.

My suggestion is that if you use free shipping, skip the tracking if you can.

[Buwuve]

[quote=Mitko]

@CSgearbest

@Buwuve

Hi Buwuve, Thanks for your inquiry. It is for the customer to confirm receipt.

He was asking for the timeframe btw, not the button itself.

Mitko got it. Some of my orders (made with China Post unreg.) haven't arrived until now - shipped in August. I will contact the CS and hope they don't offer 50% refunds or something like this.

[Roadie]

I’ve ordered something from Gearbest in the beginning of December 2015, but still haven’t received it yet. When contacted them for inquiries, I was just told to keep waiting. Very frustrating!

[Omega_17]

Ordered a knife the 12/27/2015. Gearbest sent the knife on 12/30/2015 and I received it this morning 1/15/2016. Using normal free shipping without tracking. No problems so far.

[Mitko]

[quote=Buwuve]

@Mitko

@CSgearbest

@Buwuve

Hi Buwuve, Thanks for your inquiry. It is for the customer to confirm receipt.

He was asking for the timeframe btw, not the button itself.

Mitko got it. Some of my orders (made with China Post unreg.) haven’t arrived until now - shipped in August. I will contact the CS and hope they don’t offer 50% refunds or something like this.

I would never order anything without a tracking number, all my GB orders are trackable and they all came, the biggest delay was like…2 months i presume( it was a drop ship order i think, the original reseller “forgot” his ID in the package

Some came damaged ( oxidation chips here and there and some borosilicate lenses cracked) so i hope for GB to perfect their shiping protection, the bubble packaging do miracles you know

[Hawaiian_Eyez]

Placed my third Gearbest order last Friday… Only got an email confirmation to ship today… One week just to ship it out…??? Jeez, why? So far my orders come in two/three weeks to two months… But got them all so far.

Cheap prices on sale, but your gonna wait.

[borked]

GB are stating that in order to provide a full refund, they require me to close the ticket first.
Is this a trick, or legitimate from other peoples experience?
To me, it smells very much like a rat, one that just wants to close the ticket and will say anything in order to do so, including that their system will not allow a full refund while a ticket is still open.

[Mitko]

As usualy, i `ve recieved again flashlights with broken lenses:/ Pleace GB, package those boxes with a bubble wrap or something simmilar
As a bonus i was promiced a full refund( for the first time) in just 2 tickets- but thats not the point, it would costs you 3-4 cents only to buble those boxes( especialy considering the bubble wrap price in Shenzen): just look at your “coilleagues” from Bangood: they extra wrap everything, and i have never ever had a broken item( due to transport) from them

Another thing that i wanna discuss is that the option to mark already recieved orders suddenly dissapeared- why is that?

[Manx]

Ordered a Ganzo knife 22 days ago, arrived today, free shipping + tracking with NL Post. I’m very happy; the only think is they have split my order in 2 packet: the first was the knife arrived today, the second is one AAA Dito Feng flashlight, still in transit somewhere in China… At this moment, never had problems so far with Gearbest (7 orders), and never used Paypal (they closed my account, don’t know why) with china sellers (GB/BG/Aliexpress/Fasttech).

[mhanlen]

Hi gearbest, I sent you a PM several days ago about an order I placed on December 1st which hasn’t showed up yet. Are you still on holiday?

[TheBo]

well i already posted on a topic, here on BLF.
To sum it up,
ordered 2 items (lii-100 + 2x UR14500P)
added a 3rd just to make the total a little bigger (5x E27 lamps)
What Gearbest did is to ship just the E27 lamps without telling me nothing. After 1 month an a half they made me a partial refund (in their wallet system) without telling me they did not ship the more “important” stuff of the whole order.
Later the item price went a little bit up for every item so i felt so bad about how this thing has been handled by Gearbest i ordered just one battery.
The whole order was not big, sure, we are speaking about breadcrumbs but they could have well asked me, what to do: Wait to restock, ship partially, or cancel the entire order, it’s a matter of professionalism.
If there are issues with an order you collect the options and then tell them to the customer and let him decide.

[Rob_K]

Dont have it yet but thats record processing and shipping times for me
Now lets see how long it takes usps to get it to me and Customs to clear it

2016-02-18 19:19 CINCINNATI - UNITED STATES, Arrived at CVG airport,Custom clearance processing
2016-02-18 16:29 HONGKONG - HONGKONG, Departed Facility in HONG KONG
2016-02-18 13:34 HONGKONG - HONGKONG, Arrived at Sort Facility HONG KONG
2016-02-17 01:46 SHENZHEN - CHINA, Departed Facility in SHENZHEN
2016-02-17 01:39 SHENZHEN - CHINA, Arrived at Sort Facility in SHENZHEN

Payment : PayPal , Pay time : Feb 15, 2016 05:47:25 AM

[jhalb]

@borked

GB are stating that in order to provide a full refund, they require me to close the ticket first.
Is this a trick, or legitimate from other peoples experience?
To me, it smells very much like a rat, one that just wants to close the ticket and will say anything in order to do so, including that their system will not allow a full refund while a ticket is still open.

They made me do this one time and they did issue me a refund shortly after. So it is real.

[jhalb]

@can

Yezl Y3 arrived in 20 days, Convoy L2 arrived previously in about 14 days both from time of placing order. This is very fast for me being in Canada, I would think the average for me is about 1 month from any seller.
Similar sized lights with the Convoy being a little chunkier all around and about 100 grams heavier. Been looking at buying a Yezl for about 2 years I think. This was the last one Gearbest had in stock unless they get more in.
13 orders so far for me without a single problem, and 3 more on the way, usually do not get insurance or shipping upgrades.

I’ve got a lot of flashlights and the Yezi just looked like another one to me so I always passed on it. Just finally got one delivered on their 24 dollar sale and color me highly impressed. 59kcd(2360 lux @ 5 meters) stock! Nice light over all too, helluva thrower though, my God!! Wish I would have got one sooner.

[jhalb]

@can

@jhalb

@can

Yezl Y3 arrived in 20 days, Convoy L2 arrived previously in about 14 days both from time of placing order. This is very fast for me being in Canada, I would think the average for me is about 1 month from any seller.
Similar sized lights with the Convoy being a little chunkier all around and about 100 grams heavier. Been looking at buying a Yezl for about 2 years I think. This was the last one Gearbest had in stock unless they get more in.
13 orders so far for me without a single problem, and 3 more on the way, usually do not get insurance or shipping upgrades.

I’ve got a lot of flashlights and the Yezi just looked like another one to me so I always passed on it. Just finally got one delivered on their 24 dollar sale and color me highly impressed. 59kcd(2360 lux @ 5 meters) stock! Nice light over all too, helluva thrower though, my God!! Wish I would have got one sooner.

Yeah I agree this is a great light, been playing around with it for a couple hours and it is not even dark yet. Just tried an extension tube from a busted flashlight and it fits perfect and seems the same brightness on 2 batteries. 2 switches work great.

Whoa! your running 2 18650’s on the stock driver? I also just found a piece of tube that fits so I could put two in also. I wouldn’t though because its only designed for one battery. Isn’t it?
I just tested my TF X8, it puts out 22kcd.

[jhalb]

@can

Just going from my memory but I think it can run on 3 batteries. Must be crazy stuff going on with the driver in this flashlight. And it supposedly can run an mtg2 with 2 batteries too.

Are we talking about the same flashlight? The Yezi Y3?