I don’t think it is german retailer.
The same armytek.com in 2018 at the bottom of page write: 13-85 West Wilmot St, Richmond Hill Ontario, Canada, L4B 1K7
Armytek. The most technically advanced flashlights in the world
Hence the question whether AT GmbH bought the whole company. I find AT optoelectronics Inc. in the Canadian yellow pages, but not in the trade register. This is very strange.
Does any of our Canadian friends know better?
In the Canadian yellow pages also the president with the Belarusian female name is also indicated - Olga Khanoutin.
https://www.yellowpages.ca/bus/Ontario/Richmond-Hill/Armytek-Optoelectronics-Inc/100370551.html
And one more thing. The ArmyTek.com server is also located in Belarus:
Whois Record for ArmyTek.com
Created on 2009-10-30
Tech Contact SERGEY POVALISHEV
RELIABLE SOFTWARE LTD
UL. ARANSKAYA, D. 8, BLOK 1, 4 ETAZH,
MINSK, -, 220006, by
Yep, I had also looked the page up. On LinkedIn you only find members of the company with slawic names.
I don’t think anyone can get to the bottom of Armytek’s true ownership.
It has been discussed for a long time since my days at CPF and the topic turned up empty.
Then you are not surprised that acting Berlin manager is called: Alexandr Borisenok
According to companyhouse.com, he’s from Гродна (Grodna) in Belarus. At some point in time, there was an Armytek Optoelectronics Inc., and around 2017/2018 it was probably sold. That’s what I conclude from the little information the net gives.
My experience with Armytek might predate the company transition.
Armytek Optoelectronics, Inc. was registered in Ontario, Canada in 2010 by Olga Khanoutin, who I assume is a Belarusian national. For a while their address was a private home in Richmond Hill, but for several years they had an actual office you could visit they shipped products from, at the same address as Accu-Traffic, Inc., another business run by several Belarusian nationals including the same Olga Khanoutin. Armytek products are manufactured in China and they’ve always claimed to own their factory there. Customer service was always through China from what I recall.
In 2018 Armytek packed up shop and left Canada, and it’s been very difficult to determine where the business is actually run from since then. They’re certainly not a Canadian company like the web site still claims. They have a New York location of some sort, but armytek.com lists the head office as Germany. The long period of reorganization around this move resulted in major shipping and customer service issues, and is directly linked to Armytek’s rapid decline in popularity around the same time. They also failed to capitalize on the Nichia Wizard for literally years after it was first proposed and announced, and by the time it came out their reputation was in the gutter.
Interesting story. I’m still amazed by their products. Hope they learn from this CS debacle and the negative responses.
FWIW, I have never had a good experience with any customer service conversation, for any brand of light.
Customer Service is a job for people who follow a script, designed to save the company money. It makes no difference what you say, they always just follow the script.
I get much faster resolution by filing a paypal dispute and by contacting the vendor email address in paypal. That email is not to customer service, it goes to someone with authority to issue refunds. I NEVER send a light back to china.
So, if you want a solution to a problem, do NOT use email to Customer Service, also do NOT use the email contact form on the company webpage.
Just file a dispute in Paypal and get a refund. Dont waste time with customer service, unless you enjoy the pain and frustration. 
Wow :person_facepalming:
Good day. We are sincerely sorry for the situation you described. We’re constantly working on our service and the publicity of such cases helps us to find weaknesses. We have sent you a private message. Let’s try to resolve this unpleasant situation.
That is most likely the guy who made Russian candlepower forum site, tried to capitalize on CPF success at the time, but failed miserably. he is well know on fonarevka.ru, used to post there, got banned for lies and bad conduct. their marketing is pretty bad too, first it was a Canadian company, that was an exclusive supplier for navy seals, lol, or something like that, their HQ address was a private house in a residential area, as per google street view, now they are German, lol.
Not for navy seals only.
“The team of scientists and engineers engaged in military and space industry.”
Fixing this one instance is great but you need to overhaul your entire procedures becasue there are countless examples and they will keep increasing even if you solve this one case that this thread is about.
They are. There is a GmbH (ltd) listed here and support is excellent from the German site.
Armytek has roots in Ukrainian/Russian/Belarusian. Some of their divers are designed by a Russian engineer. Recently he wrote on fonarevka, that he wasn’t paid for his work or something like that and he sells full documentation for his drivers)
Armytek has interesting history…
But more important that AT light are very unreliable.
My hobbie is caving. I many time saw broken AT light, sometime they break down just after guarantee change. AT is only brand that I strongly recommend not to buy to newbie in our caving school.
10 year guarantee is cool but no one change your light when you are 1000ft underground:)
1 Thank
Apparently Armytek provides a better benefit package for their employees than NASA or Lockheed Martin does 
They offered to send me a bonus, but no idea what that is.
Asked about why an XHP70.1 was installed instead of the advertised 70.2, no answer. Maybe they’re looking into it, who knows
I am very interested in knowing this as well. ArmyTek, this is an opportunity to correct a mistake and gain our confidence, please don't blunder it!