I went on this tirade before, but I predicted over a decade ago they were heading towards bankruptcy.
They used to be a neighborhood electronics store, the place you could get (way back when) a 12AX7 or 6LB6 tube, or a 5-pak of resistors, or all the crap you needed to put up your own teevee antenna (antenna, poles, mounts, baluns, cable, standoffs, splitters, ad nauseam).
Watch batteries, a stylus/cartridge (even the V15!), ICs, LEDs… basically, you name it.
Stereos (rebadged turntables, cassette decks, etc., but their own amplifiers/tuners, some of which were not just good, but impressive, like the STA-2080, which I still got), speakers, wire, etc. Radar detectors. Somewhat crappy car-stereos and semi-crappy car-speakers. One-stop shopping for technogeeks.
Then came cellphones, as mentioned. Rather than concentrate on their niche, what made RS special, they wanted to become Yet Another “Me Too!” Company. So they jump into an already crowded pool with dozens of competitors (Circus City, anyone?).
And worst of all, their policies downright SUCKED. Before they became computerised, and only had sales pads, if you wanted something on sale that was out of stock, you could go to the manager, and if he wasn’t a complete ass-hat, he’d be like the (great!) manager I used to have and be all like, “Don’t worry, just come in next week and I’ll take care of ya…”, and he would. He’d honor the sale price, and you’d write on the ticket in big letters, “RAIN CHECK”. Done.
In the years AC (After Computer), no dice. What pops up on the computer was the price. No wink-wink agreement, no overriding the price, nothing.
“Could I get a raincheck, then?”
“No, sorry, we don’t do rainchecks…”
So you’d have to hunt around from store to store to try to find one in Outer Siberia that had one of the few sale items left. And what used to be a simple ICST (intra-company stock-transfer), they’d call the store that had one, you’d pay for it here, then go pick it up there. Or something pricey enough, be nice enough to send the customer there and let that salesdewd get the commission. But YOU COULD GET THE ITEM.
Later? There were some wireless keyboards I wanted. Christ, I couldn’t throw money at the idiots to get me a keyboard. Checked a store in Outer Siberia that had one. Wouldn’t hold it for me. Do an ICST? (I said the magic words.) Blank stare. NO ONE in the store knew wtf that was. Ship it to my house? Nope, we don’t do that. Ship-to-store, but pay now? “Huh? Don’t think we can do that…”
Absolutely painful.
No price-matching, either. Everyone and his grandmother will honor competitors’ ads, some even online! Rat Shack? Nope. The price is the price. “Sooooo, I should go to Best Buy to get one?” “Yeah, I guess so…”
Wow.
No rainchecks, no price-matching, no anything that everyone else has, and yet another “Me, too!” company, only worse. Duuuh. Is it really any surprise they went down the toilet?
So the people that made Rat Shack what it was, were effectively abandoned, told to go screw themselves, “Nope, we’re gonna assault you with endless questions and pitches about your cellphone plan, when you just came in for a f’n 2016 coin-cell!”, that’s what they became.
RIP Rat Shack. You were great, once upon a time.