here is the message to louis, we’ll see what gets done about this
i was interested in the ultrafire hd2010 from tmart based on the recommendations from this thread
the pictures in the thread show the name ‘ultrafire’ on the light
so i went to your tmart website and saw SKU: 88007127
http://www.tmart.com/UltraFire-CREE-XMLT6-8W-1300-Lumen-5-Mode-LED-Flash…
when looking at the pictures on your tmart website, the light did not have the name ‘ultrafire’ on the light, like when it was shown on the thread UPDATE: 5/19!! Review: ULTRAFIRE HD2010 from Tmart (warning: lots of pics!!)
see here
http://cdn2.image-tmart.com/prodimgs/8/88007127/UltraFire-HD-2010-CREE-X…
so pre-sale, i contacted your customer service reps thru messenger, and asked about if i order the light, when i receive the light will the light arrive genuine with the genuine ultrafire logo
‘Gin’ said ‘yes’
today i received the light, and there are all kinds of problems. first, there is no ultrafire logo, the machining on the light is not straight, there is a drop of some type of sticky glue on the lens, the beam pattern of the light is very poor and it does not look like the beam pattern shown in the thread UPDATE: 5/19!! Review: ULTRAFIRE HD2010 from Tmart (warning: lots of pics!!)
i feel this light is a fake/clone so I contacted customer support today thru the messenger, and spoke with ‘soffen’ who was very unhelpful.
at the bottom, is a copy of the communication with soffen, please read over the conversation and see how there was no rememdy to the problem, and that the solution offered was that ‘gin’ was new, and didn’t know the light was a fake, and that the tmart light is less expensive than a genuine hd2010 so therefore the fake light i received, i should be ‘understanding’.
i am very unhappy with this light, the build quality is very poor, the machining isn’t straight, there is a spot of some type of sticky substance on the light lens, there is no ultrafire name on the light. i feel that if tmart is going to sell a clone/fake of the ultrafire light, then in the decription, it should have a note telling the customer that the light is a clone.
Simply be honest with your customers, and do not try to fool them into thinking they are receiving the genuine product then shipping them a fake.
in this case, i am still unhappy with the fake light that i received. i own other genuine ultrafire lights and the build quality, light beam pattern, etc. is better on the genuine ultrafire lights that i own, compared to the fake hd2010 that i received today.
what can you do to rememdy this problem.