Jetbeam's Service is ridiculous!

Hello,
i have some trouble with my TCR 10.
I purchased it…maybe last year. When it arrived, everything was ok. Carried it around a bit, put it to use. After around 3-4 Days i noticed that i could not turn the ring anymore. That was the moment i thought, how hard could it be. As i am not mechanically unable, i thought lets give it a bit of trial and error. So, tried to untwist the forward bezel and at a moment after some trial, i was able to loosen it. then i turned it obviously too far, because after that nothing worked.
Sent Emails to Jetbeam’s CS and a man named Jason replied to me and after 2-3 weeks i could send it in, which i then did. Couple of Weeks later, it arrived and everything was working. But after a couple of days, i noticed the selector ring getting stuck again! So, i tried to untwist it and then left it where it was perfect for me. So, everything ok for a couple of months.
When we we’re at a concert lately, i decided to take my beloved tcr10 out and gave it to a friend of mine, who then tried to turn it on or off…however, when i got it back, nothing worked.

Now, i am trying to reach Jetbeam CS and it has gotten to the point where i think this is ridiculous for a 160$ light! No Answer?! WTF JETBEAM?! What is this Sh*t about? Is this a serious Company or just chinese crap?

If anyone has an idea what to do, please tell me.

That’s why I love Convoy or ThorFire lights. They are affordable and clicky switches are cheap to replace.