I placed and order with BG last month for 5 items, the total cost of which would entitle me to registered mail with a tracking number.
Without consulting me, BG split the order into 2 separate orders, and because the total cost of each (sub-divided) order was under $25, they shipped it by ordinary mail (no tracking number). This to me is not right. My original order included tracking number, and it should have remained that way.
When DX split my order (partial shipment) in Feb this year, they sent both shipments with tracking number, since the total cost of my original order was above $25. This, to me, is the correct way to do things. In fact I’m very happy with my last 4 purchases from DX which arrived within 3 days of being shipped! They use their own courier (not Singpost!) which is far better.
When I ordered a Convoy L4 and got a C8, I sent an email to their customer service. That didn't do it so I mentioned it on these forums and Neal wrote me and after exchanging some PMs and a photo, I finally got the L4. So Neal does pay attention and can get the problem solved.
Unfortunately getting orders wrong seems common with BG. Its got to be costing them. Not only dollars but customers.
That was my first and only order with them. And while I appreciate Neal helping out, it doesn't give me much confidence.
That doesnt surprise me in the least. Please post your experiences in the rating bangdick thread. BTW, I think Banggood translates to “grossly incompetent” in Chinese.
hmm …seriously? not trying to defend them… but you don’t want to give credit where it’s due?
You got C8 instead convoy L4… and then they sent you another L4 and get to keep C8 too… is that not enough to give you more confidence?
I wish they keep on making mistakes like that with my orders… then I’ll have more lights for me
we really set a wrong price, the lowest price I can find is fasttech $99.35, but we sell it $89.99,if with blf coupon just need $82.79 which just keep the cost.
I got a btu shocker not long ago, the main problem is the lens
When the light is of the lens looks crystal clear, when the light is on the lens looks all misty like condensation
2nd problem/annoyance, is the blue box it came in looks about 10 years old, theres wear down all sides and corners the skin peeling from the carboard, looks really tatty
As I say it looks like it was from 2004 not 2014
Yep, I’m done with them also. I ordered a head lamp from them and it was DOA. When I tried to contact them I got no response. Only when I launched a PayPal dispute they responded. They wished to compensate me for my troubles with a couple dollars. A lot of good that would do me, I would still have a defective headlight and be repaid a fraction of the cost. To make a very long story short, PayPal had to step in and award me my refund. Never again. :Sp
