Solarforce sent me an used L2P when I made my FIRST order there.
You had the same treatment 
They seem to count on it, that a NEW customer does not necessarily know how their products should look like when they get their first one.
Simple method of getting less “waste” from QA.
Customer Service update:
March 23 - Submitted inquiry on http://solarforceflashlight-sales.com/
March 25 - Heard back. Jo asked for my paypal address. I responded.
March 28 - Today. Three days later haven’t heard anything.
Yikes. Makes me glad I buy solarforce retail. They’re not gentle with the box, but at least you get to inspect the light and put a battery in it before you plunk down your cash.
For what it’s worth, I’ve bought 2 Z2’s so far (both in blue) and neither had any of the problems your poor sample had.
Ouch. That sucks to hear. I’m looking at an M6 but maybe I’ll hold off on that. Keep us updated and hope it gets sorted out for you.
Customer Service update:
March 23 – Submitted inquiry on http://solarforceflashlight-sales.com/
March 25 – Heard back. Jo asked for my paypal address. I responded.
March 28 – Today. Three days later haven’t heard anything.
April 1 - Today. 6 days later. Nothing. Emailed “Jo” again. (Sigh)
UPDATE: Took awhile (seems they’re super busy) but it looks like they’re going to take care of me, (with the allowance of 1 or 2 dents…)
THANKS Solarforce!
sales@solarforce-sales.com
To Me
Today at 3:39 AM
Dear friend,
Thanks for your reading and nice to have a chance to serve you
Following last email
I will send Z2 black replacement asap
Trakcing number is
xxxxxxxxxxxxxxxx
Shipping address is
CHRIS KENDRICK
xxxxxxxxxxxxxx
xxxxxxxxxxx
xxxxxxxxxx
Will ship upon you confirm
I will check myself the Z2 black , as its ware the led is defective,
for 1 or 2 dent, may not be avoidable, but led must be 100% good upon
arrival
Thanks for your email and wish you all the best
Regards
JO
Sales Team