Hello, I contacted them to process warranty flashlight Olight SR MINI II and since I told them that I live in Spain and have not responded more messages have 6 days unanswered messages flashlight was bought four months ago, I can do ?, they offer 5-year warranty that’s a lie.
nasty and it s not a cheap light at that.
Hope it will get fixed for you.
Manufacturers tend to push warranty responsibilities to the dealer anyways, you may try contacting the store instead.
It is funny.
I have read this silent treatment from expensive brands more often ( heck after emailing Sunwayman several times to no avail I know the irritation 
)
Had a hefty discussion with an Olight fanboy on a Dutch forum and one of my points was that if there is an issue on an expensive hard to fix light one has a problem (in contrast to easy to open Convoys with responsive Simon)
No I had it wrong, customer support of Olight is outstanding, just mail the defective light and a new one with new accessories is send promptly.
I asked who to contact at Nitecore and Olight to make this happen so easy and he gave the normal information from the websites.
Yeah right….
Best thing to do is write reviewsaybe they’ll want to do damage control and do react as the Dutch fanboy is writing reviews all the time and I have received PM from reviewer who received Olight without the glue since he is a nodded and well known.
The manufacturers prefer to handle warranty through their dealers. Some will deal directly with the consumer. Regardless of which way it is handled the customer is usually required to pay shipping.
Try emailing Olight again. It may be possible that you email slipped through the cracks or even labeled as spam. Sometimes more patience is required if they answer email from all over.
Also , just a suggestion, I would also remove some words from the original post because if I were a company rep and saw that then that person would be very last on the list to receive help.
I got same treatment from fenix when i want to ask them to fix my LD41
Fenix sent me free replacement driver board for my TK35 after warranty 
Very good customer service.
You hear these bad reviews of expensive companies, I had a run around with armytek. But I had an issue from convoy once, and he responded and corrected the issue in a timely manner.
You might try PMming the Olight rep over on the CPF forum. I don’t know if the Ologht rep is here as well.
Bov
OP starter HAD contact, Olight went silent.
This proves no spam situation.
And if they wanted to do it via dealer there was email so easy to say.
I find it logical to tell others about this. Maybe somebody can provide an email address to help OP. (Such as the tip in the post above this one)
As you can read in this thread experience can differ widely so on a premium light I can very well understand one shares it.
If a rep of Olight reads this and the response would be “ha now we are going to help this guy last” instead of the expected “oh dang, we messed up let us fix this ASAP” he would act like working for a competing company
I’ve had the very same problem with them. I had a defective S10R once, and they took 11 days to answer my e-mail. Too bad naïve old me had sent it back to the store… said light ended up costing me $120 that I really couldn’t afford. :confounded:
More recently, I had an S1 (that I got with a good discount code) with absolutely awful standby drain, and an S30 (also gotten with a good code) that flickers on high and turbo with barely a lumen gain above medium (though it’s still a very nice light otherwise). I had to pester their main e-mail and later their rep here on BLF until I got a direct contact with CS, but in the end they did more right by me than I could’ve hoped, sending me an S1 and an S2 (because they didn’t make the S30 anymore by that point) without even asking me to send the original defective ones back :innocent: :+1: That was an awesome initiative, and though the plodding process of making contact is definitely a flaw, Olight’s won me over.
But to note, Olight never told me in any of the contact messages to head to the dealer even if the purchase had been so little time ago.
I had a spontaneous battery door break down on a Olight H15s - they sent me a new part with DHL express from Hong Kong in 5 days.
Initially they asked me to send the headlamp, but since only the door was broken I got them to send me the part.
I contacted them on techsupport@olightworld.us and I’m impressed with their service :+1:
thats bad, try write on their facebook perhaps ?