Bella, it’s not “uncivilized” — it’s “different culture” —
You’re acting like a Westerner, and you’re interacting with Chinese.
That doesn’t mean you’re civilized and they’re not, nor vice versa.
Different. Astonishingly, frustratingly, endlessly, amazingly different.
None of us had this experience before the Internet came along — this is disintermediating at work.
Like stripping out the insulation and bumpers and buffers. Letting the cultures collide.
All of us have had a lot of learning to do here, knocking heads against brick walls is how it feels from the outside.
Apparently it’s very different from the Chinese side.
Like the guy I quoted said. That’s why they don’t let Americans handle customer support in their Chinese office, Americans get angry and take it personally if they have to keep giving attention what seems endlessly.
Perhaps you’re having the same experience.
The more you fill up multiple posts and complaints with public email, the less you’ll be regarded as a good customer, from their side.
The people you’re interacting with have no idea what they sold, what you bought, or what it should be.
They’re just taking the information, following a script ,reading the words on the page to you.
That’s all they can do.
If you keep opening new conversations — the whole problem gets very muddled.
It’s not about you.
It’s not just about your flashlight.
This is a worse than usual quality control problem, a big one, between big companies in China.
They are not going to be hurried by your complaints.
Breathe. Go use a different flashlight.
Let it get worked out.