Gearbest.com want me to delete thread here on BLF to get a refund.

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myhken
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Gearbest.com want me to delete thread here on BLF to get a refund.

*Edit 05.08.2015 (dd/mm/yy): Gearbest.com have turned around, and they have really did their best the last days to make this right. They have also taken good action about other products that has been fake.
So they are now doing thing right. For this case, I got a full refund on my paypal account. On some other issues, I will take a store credit, and try to buy some other goods. I have to thank Karen and Gina on this forum, trying to make the best of the situation, and I admit that I may have overreacted a little with this thread. But after using over $1000 on one month, and starting to get bad items, and then fake items, and with some “bad” replies on the ticket system, it got to much for me.
In about a month, I hope I can rapport back that my business with Gearbest.com is really good, and that they are sending good products to a nice price.*

I have been happy with Gearbest.com, but no more. Many of you have looked at this thread: http://budgetlightforum.com/node/40895 , and I was sure I would get a refund for the 11 cases I had ordered, that was on it’s way.
Sure, I could get a refund, first around 50% ($30), then 100% ($66) in store credit. But the catch?? I had to ask budgetlightforum.com to remove my thread, this thread: http://budgetlightforum.com/node/40895

Edit: This new thread is NOT about the old issue, that can be discussed in the other thread. This is about the info below, that they want to censor me and BLF, removing negative feedback/reviews, and if you don’t, you don’t get a refund.

When I got the $30 offer, and they told me to delete that thread, I told them no way, then they wanted to give me $66, still I had to remove this thread.
I told them that I live in Norway, and we have free speech, so I would not let me censor by a company, to get what I have right to get.

So now, I will start posting threads like this on forums that people do business with Gearbest.com. So will they learn not to try to censor their customers.

I’m sure I wont get any refund now, so $66 is lost. Or, I will of course open paypal disputes over the orders. And I hope so many people as possible see what kind of support you can expect from Gearbest.com. They try to buy their out of issues. And they do anything to cheat new customers.

Here is pictures of the whole support ticket with them, and proof that they wanted me to delete the thread from this forum. I will contact an admin also to hear if this is OK, to remove threads from this forum to get a refund from a store. So will we see if the admins is in Gearbest.com pockets, or not.
For gearbest.com has got lots of good reviews here, but of course, if people get paid to recommend them, I understand why.

Here is the whole support ticket up to 01.August 2015:

So now there is no happy ending for Gearbest.com, I did never get any reply, no money, and now this thread is up. I also is looking after other forums there gearbest.com is mention. And will post the same thread there.

Only happy ending now for Gearbest.com is to give me my refund, give my a nice gift for trying to censor me, in a free world, and then I will of course update this thread with the good news, and show that they can do right.
On Monday or Tuesday, I will file paypal claims for the money. So hope they have taken to their senses and refunded me by then.

I would also be skeptical to people talking good about Gearbest.com on this forum and on others, for most likely they are paid to talk positive about Gearbest.com. They did take me for a customer that would do anything for a refund and some pocket changes, but I’m from Norway…if I loose $66 + (more from the other ticket), I don’t care. But it’s vacation time now, and the weather is cold and rainy, so I have lots of spare time the next weeks to really let them know that they f***** with the wrong guy over $66. After I had used over $1000 on one month in their store.

And here is how they buy positive reviews from customers:

Kenneth Myhre

Edited by: myhken on 08/05/2015 - 03:40
myhken
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can wrote:
Maybe you put first 3 batteries in wrong way then last one right way. Maybe I am wrong,,,

Please read the first thread, I did only put in ONE battery when it took fire. Look at that thread: http://budgetlightforum.com/node/40895
See all the pictures, see how there is no damage to other places then there the first battery was placed.

Still, you think this is good customer service from Gearbest.com? Making me delete a thread on a forum before I get my refund?
Are you a good customer of them or something?

Kenneth Myhre

hank
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The company selling a product with the CE mark has affirmed by that mark that it meets the standards for safety.
Norway as a member of the EU has an agency that takes reports on unsafe gear.

Did the discussion establish that there’s a design problem— internal wires too close together inside a flexible case so they can easily short circuit?

myhken
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can wrote:
Yes I am a good customer of gearbest, bangood, tinywind etc.

I consider the good blf member sellers above hold high integrity, right up there with old lumens and hjk etc.

Why make enemies when you can have fun at this hobby.

Even if 1 of your devices failed which i still doubt, so what, eat the loss who cares.

Forget about the one device, or the money. I do not like to be told to delete a thread to get a refund, I do not like to be censored. But you maybe like that, to be told what to do? Had they said, sorry, our bad, we refund you, end of story, I had taken the $30 just to get the case out of the world.
But to be told to censor my thread on this forum BEFORE I can get the refund, that is not good practice. Then all other people can’t see that there MAY be something wrong with some of the items Gearbest.com sells.

But if you are for censorship, please, thats your opinion. I on my side, don’t like to be asked to delete a thread from a public forum.

Kenneth Myhre

myhken
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hank wrote:
The company selling a product with the CE mark has affirmed by that mark that it meets the standards for safety.
Norway as a member of the EU has an agency that takes reports on unsafe gear.

Did the discussion established that there’s a design problem— internal wires too close together inside a flexible case so they can easily short circuit?

What are you talking about?
This has been a case between me and Gearbest.com, I have not sent the item to anybody else in Norway for a check. The cased had been closed with a refund and a store credit + that the old thread was here on this forum.

Kenneth Myhre

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What happened to you is something that is very wrong, but is also something that I have noticed several times with chinese companies. The notice that freedom of speech is something very valuable or even that customer care goes beyond quick money, is something very new over there, but something they really need to learn over time (IMO). So what you do now may be a tiny step in their learning process, which may be good. (but you can also save yourself some frustration by just ignoring what happened and go on with your life Wink )

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it's time to make peace with gearbest and move on? Laughing

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I think there is a difference between voicing one's opinion and trying to start a one man campaign against a dealer. I was not there when you had your problem, no one was, except for you, so I will not say if the unit was defective or if it was human error. That is not the point here at all. I believe you are now doing something that is a little worse than just free speech and fairness. I think you are now using BLF for a campaign, for your personal satisfaction, to get back at a dealer that you are very unhappy with. It is not my place to censor you, but I will refer this thread to the admin here and let him decide. PM sent.

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My point is, if you discover a hazardous product, and it has the CE mark, you’re in a country (Norway) that’s a member of the EU and you may report the hazardous product.

That would mean you are confident you’ve really found a design flaw — one that will affect other people’s safety if not corrected.

The CE mark, as I read the info online, is not like the “UL” mark — the CE mark means the manufacturer asserts that if the device is tested for safety it will pass the test, and if a problem arises then they are responsible for taking the product back.

A lot of companies are eager not to have to go to the trouble of checking whether their products are hazardous and would prefer not to have problems reported where people can see them.

It’s your choice whether you do or don’t report a hazardous product that’s designed in a way that it can endanger other people.

Quote:
from: http://www.productapprovals.co.uk/ce-certification.html

http://europa.eu/about-eu/countries/

The manufacturer declares that the product is in conformity with all the essential health, safety and environmental requirements to achieve CE marking.

Products to which CE marking applies, must be CE compliant before they are “placed on the market” in the EU. This applies equally to products imported from outside the EU and to those manufactured within the EU. CE compliance is the responsibility of the person or company placing the product on the market e.g. manufacturer, importer, distributer, or retailer. An importer takes on the responsibilities of the manufacturer to ensure that the product continues to comply with the CE marking requirements.

N.B. “Placing on the market” is the point at which the product passes from the supply chain to the end user. The product does not have to be part of a financial transaction; it could also be a free gift or sample.

What does it not mean?

CE marking is not a certification, an approval or a quality mark. The term ‘CE compliance’ is a more accurate description, since in the majority of cases, this can be achieved by self-certification.

I’d guess that’s why sellers are eager to have reports deleted. They don’t want to have them come to the attention of the regulators who will do a serious complete investigation of the product’s safety if a hazard is present.

myhken
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Old-Lumens wrote:

I think there is a difference between voicing one’s opinion and trying to start a one man campaign against a dealer. I was not there when you had your problem, no one was, except for you, so I will not say if the unit was defective or if it was human error. That is not the point here at all. I believe you are now doing something that is a little worse than just free speech and fairness. I think you are now using BLF for a campaign, for your personal satisfaction, to get back at a dealer that you are very unhappy with. It is not my place to censor you, but I will refer this thread to the admin here and let him decide. PM sent.

I also had sent the link to this thread to the Admin. But I think if this gets deleted, it’s really not a good sign. Then Gearbest.com has this forum in it’s pocket.
It was not me that started this, all I did was to ask for a refund, then they wanted me to delete the thread on this forum, that is not right.
You can’t let a company dictate what is posted on BLF or not? Or can you….will see what the admin do. I will of course have screen shots of this thread also.

Kenneth Myhre

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Also, this makes myhken the importer selling to the end user responsible.

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gerald_clark wrote:
Also, this makes myhken the importer selling to the end user responsible.

Good I did not sell anything from Gearbest.com then.

Kenneth Myhre

tempo
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i think the battery was the faulty unit.

not the charger.

i believe in Gearbest chargers.

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I don’t think this is a vendetta. He posted an issue with something he bought. Gear best have tried to silence him in return for a refund. He has a legitimate safety concern and rightly has raised that issue here, to warn other consumers and with Gearbest also.
Gearbest could have requested the faulty unit back for investigation, it is in their interest to do so. If the OP was at fault, the rebuttal could be posted here.

The other option would be to send it to a third party, like HKJ.
If this page starts appearing all over the forum, then the admin should rightly take action. As it is, I personally feel this thread is fine.

The Acebeam built in charging thread was allowed to stay for as that was raising awareness of another safety issue.

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myhken wrote:

I also had sent the link to this thread to the Admin. But I think if this gets deleted, it’s really not a good sign. Then Gearbest.com has this forum in it’s pocket.
It was not me that started this, all I did was to ask for a refund, then they wanted me to delete the thread on this forum, that is not right.
You can’t let a company dictate what is posted on BLF or not? Or can you….will see what the admin do. I will of course have screen shots of this thread also.

That combative post showing that you are instantly ready to go to insult battle against BLF admin, sure doesn’t make your claim and arguments more credible.

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itsonlyme wrote:
The other option would be to send it to a third party, like HKJ.

He just need a guy with a lap power supply. Adjust the supply to 3.7 volt 2 amps and connect it to the battery rails. If the voltage drops to nearly zero the box is shorted.

This has nothing to do with CE approval or not. If the box is shorted it is a production fault, this can also happen to CE approved equipment. Anyway it is the guy/company who is importing the equipment that is responsible for the CE approval.

My website with reviews of many chargers and batteries (More than 1000): https://lygte-info.dk/

myhken
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brad wrote:
That combative post showing that you are instantly ready to go to insult battle against BLF admin, sure doesn’t make your claim and arguments more credible.

Good for Gearbest.com that they have their trusted paid friends on this forum (and others). How much free stuff have you got?
Before this case, I also could get free stuff, or store credit, if I talked positive about them.

You have seen the tickets, there they basically tell all other people that took their time to write in that old thread to f*** them self?
Delete the thread and we give you $66, if not, no money. So why would they refund me if there was nothing wrong with their cheap low quality product?

Kenneth Myhre

myhken
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HKJ wrote:

itsonlyme wrote:
The other option would be to send it to a third party, like HKJ.

He just need a guy with a lap power supply. Adjust the supply to 3.7 volt 2 amps and connect it to the battery rails. If the voltage drops to nearly zero the box is shorted.

This has nothing to do with CE approval or not. If the box is shorted it is a production fault, this can also happen to CE approved equipment. Anyway it is the guy/company who is importing the equipment that is responsible for the CE approval.

Then Gearbest.com is responsible for the CE approval then?
I did not buy this as a company, but as a private person. (since I have no company yet). So I used it as a private person that paid Gearbest.com for a CE approved product?

Kenneth Myhre

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Quote:
I also had sent the link to this thread to the Admin. But I think if this gets deleted, it’s really not a good sign. Then Gearbest.com has this forum in it’s pocket.

This is not correct. This forum is not public and access to it is a privilege allowed to us by the admin. He, not any of the advertisers, decides what stays and what goes. To imply otherwise is slander and possibly blackmail to prevent being deleted.

Keep your eye on the target, it’s GearBest you seem to have a problem with. Maybe make an offer to change the other thread title and include an explanation. “Principles before people” doesn’t work nearly as well as “people before principles”. You’ve had an offer for a full refund, explain to the people on the other end why your principles don’t jive with merely deleting that thread and see if they understand. Maybe they will, maybe they won’t. Different culture, different rules.

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hank wrote:
My point is, if you discover a hazardous product, and it has the CE mark, you’re in a country (Norway) that’s a member of the EU and you may report the hazardous product.

Since when is Norway a part of EU? Smile

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myhken wrote:
brad wrote:
That combative post showing that you are instantly ready to go to insult battle against BLF admin, sure doesn’t make your claim and arguments more credible.

Good for Gearbest.com that they have their trusted paid friends on this forum (and others). How much free stuff have you got?
Before this case, I also could get free stuff, or store credit, if I talked positive about them.

I have never gotten anything from them, but you sure keep destroying your credibility with these attacks on everyone, it is revealing that your problem with BG, is your natural style anyway, regardless of the merits of your current problem with them.

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Kenneth Myhre

Early on I recognized you.

I was polite and suggested the problem with your box was user error. Now I am going to come right out and say it. It was intentional, for the sole purpose of bashing BLF and our beloved vendors. You clearly have an alterior motive in all this.

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myhken wrote:
Then Gearbest.com is responsible for the CE approval then? I did not buy this as a company, but as a private person. (since I have no company yet). So I used it as a private person that paid Gearbest.com for a CE approved product?

I doubt it. The EU law says the importer or the EU based manufacturer.

In case the box do not live up to CE requirements the state may have a case against you if you sell the it and you might have a case against Gearbest if you can show that they promised* your CE approved equipment.

*Did you ask for a CE test report and got a fake one? If you plan on selling stuff from China, the first to do is request the CE test report (You must be able to show it to the government on short notice). Selling without securing that test report will always be a gray area, but I believe it is very common.

My website with reviews of many chargers and batteries (More than 1000): https://lygte-info.dk/

hank
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> Norway … EU
My oops. Norway is a member of the EEA:

Quote:
europa.eu/youreurope/business/product/ce-mark/index_en.htm Many products require CE marking before they can be sold in the EEA ( EU + Iceland, Lichtenstein and Norway).

see also: http://www.cmgcorp.net/CE-Marking-Testing-Countries-Require.shtml

Quote:
The CE Marking or CE Certification is mandatory for certain product groups in the European Economic Area (EEA), consisting of the 27 Member States of the European Union (EU) and four European Free Trade Association (EFTA) countries. It is also obligatory for all products made in third countries (non-member states) which are sold in the EEA. In that case, the importer has to make sure that the manufacturer outside the EU has taken the necessary steps that allow him to affix the CE Marking.

And, just connecting a power supply isn’t a sufficient test — questions would include, I think*: is the spacing between the electrical positive and negative conductors adequate, and, does the case flex with handling enough to allow a short circuit.

_____________________

  • remember I“m just some guy on the Internets. Check this opinion with someone knowledgeable about the subject and risk analysis.
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Everyone knows GearBest are sharks. As are the other big Chinese sellers.

They try this offer of a percentage as a settlement all the time, Ive red about it countless times here. I dont bother arguing with them, I dont correspond with them any more than PayPal require, I just let PayPal do it. I wouldnt need to remove my thread or post, and if Im entitled to it, chances are Ill get 100% refund.

Your problems start when you try to convince them they are doing the wrong thing. They dont get it, thats why they act that way in the first place, or they dont care. Truth is they have a different value system, different culture and they probably arent sociopaths at all, but it comes across that way as this is how they think business is done. For them, in China, it is how its done. Either way, youre just pissing in the wind.

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brad][quote=myhken][quote=brad wrote:

That combative post showing that you are instantly ready to go to insult battle against BLF admin, sure doesn’t make your claim and arguments more credible.

I have never gotten anything from them, but you sure keep destroying your credibility with these attacks on everyone, it is revealing that your problem with BG, is your natural style anyway, regardless of the merits of your current problem with them.

I did not have any issue with them, before they told me to delete the thread here on this forum, also after I tried to tell them that it was not allowed. And that I would not do it. They try to give me more money to do it, but I refused. I told them this would get in a new thread if they did not reply back, they did not reply back, hence the this thread.

I have seen their metodhs, they buy there out of negative reviews, and they buy positive reviews. I will loose $100 on this thread, but see here, what they offered me before all this happened. And then I was happy, so I did it. How many other positive reviews of them has been paid do you think?

See how they get positive reviews, and maybe then you can understand why I’m sceptical to people that talk warmly about them, and think it’s ok that they should be allowed to censor BLF and other forums, and their users (and customers)

Kenneth Myhre

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You are going way overboard dude.
Why can younot handle your affairs between you and the merchant only?
You are dragging the ( neutral) forum into unneccessary drama.
I’d say you made things worse by putting the vendor on the defensive from the beginning when you
referred them to the BLF link to your post/rant—instead of just describing the issue.
Yes—Chinese vendors can be difficult or even unscrupulous to deal with; but you
escalated the situation quickly—reducing your chances of resolution.

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I, for one—hope this thread does get deleted—as it detracts from the positive enjoyment of our Flashaholic Community.

A well regulated Militia, being necessary to the security of a free State, the

right of the people to keep and bear Arms, shall not be infringed.

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I do not agree that this a campaign thread. At least it is a report of that a company tries to influence what is and what is not written on BLF. That is something that concerns the BLF community or at least something I want to hear about.

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HKJ wrote:

myhken wrote:
Then Gearbest.com is responsible for the CE approval then? I did not buy this as a company, but as a private person. (since I have no company yet). So I used it as a private person that paid Gearbest.com for a CE approved product?

I doubt it. The EU law says the importer or the EU based manufacturer.

In case the box do not live up to CE requirements the state may have a case against you if you sell the it and you might have a case against Gearbest if you can show that they promised* your CE approved equipment.

*Did you ask for a CE test report and got a fake one? If you plan on selling stuff from China, the first to do is request the CE test report (You must be able to show it to the government on short notice). Selling without securing that test report will always be a gray area, but I believe it is very common.

The truth, I was bored, lost my job last year, bad times, I wanted to see if there was a marked for stuff like this here in Norway, since I can see some similar products, but not many. So I used off my savings, $3000, bying all sorts of things that used 18650 batteries, that I could try to sell.
First on a place like Ebay (but the Norwegian versions of it, not Ebay), then maybe put up a website, selling this stuff. If there was a marked, and I was starting a company, I of course had got all the rules for sales etc of electrical products. But I did not do it now.
The last month I used to buy stuff, then I had to wait to get the goods (some can take a month more before it’s here), then the plan was to slowly put more and more ads up, see if there was a marked.

But just now, I’m a private person with a HUGE stock of 18650 stuff and batteries. So I’m just a normal customer, that used over $1000 on Gearbest.com last month. And as a private person, I have to trust the seller, Gearbest.com to sell me stuff that works and that is safe to use?

Or do you always ask for lots of paper work on everything you buy as a private person also? Don’t think thats common practice. You look at their site, their ads, their info about the product, and you order from that info.

Kenneth Myhre

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Don’t let CE mark fool you, it does not have to mean it is safe, it could also mean china export.

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