I have two orders outstanding with KD, first I placed on 7th Oct, neither has arrived. When I complained they said pay $2 and they will resend registered airmail (they were very quick to suggest this). I sent the $2 a week ago, but no reply to my eMails since.
I’ll give them one more chance before I contact PayPal. Anyone else having problems with them at the moment?
No, the shipping has been fine in my orders from this year, everything arrived within a couple of weeks. You may have been unlucky, or KD is getting worse, I don’t know.
I know in the past KD has been slow with some stuff and quick with others (typically slower than DX). I was quite surprised how quick I was getting email replies from them, until I paid the $2 they asked for, now nothing for a week.
Pretty sure that with chinese stores like kaidomain stuff if shipped by boat for cost reasons, so the order needs to get on a boat, get loaded, travel, get unloaded, sorted, etc…
Thanks for the offer of help BanL, but I received a reply from KD this morning and have a tracking number. If I have any more problems I’ll PM you. I just got a bit worried as my support questions were being answered very quickly, then when I paid the $2 extra KD went quite for a week.
all shipping is slow right now.carriers and customs are overloaded with holiday packages.
not a bit unusual for packages to disappear in customs if they contain batteries too.
I have not ordered from them in many years; but in mid November placed an order for an emitter board and clicky switch. A week later it had not been acknowledged, and after 2 emails Kaidomain sales finally responded. They said that shipping through Turkey was slow lately and that I should expect it to take a month. I am in the US. They provided tracking info through an all-in-one Chinese site and, sure enough, it is shown as having originated in Turkey. Huh?
During this period, i suggest you choose to have registered airmail.
Since this is the peak season for the package delivery, i understand the local post officers need to handle a volume of parcel from different places. There is easier to have package delayed or lost in this period.
We would responsible for the package lost or delivered failed. Please don’t be worried.
I hope you can understand with us and be patient to wait for some more days.
You do realize that pretty much all of China is in the middle of a monthly-long holiday. Let them enjoy it and relax, you have like 180 days to file a claim.