Very bad business practice if you ask me. Klarus should talk to the retailers. Not punishing buyers who had no idea the mentioned shops aren’t authorized distributors.
How can those shops even have the lights in stock if Klarus didn’t sell them to them?
there are multiple ways of getting stock. indirect channels, buying up inventory from secondary markets, straw man transaction from manufacturer.
So I understand why this official statement was issued; it is also useful information for buyers. A complete list of authorized sellers would be the right amendment though, including the latest warranty guidelines and what will happen to consumers who already bought from the stores listed above.
I just spread the word on TLF, too. So, more (potential) Klarus customers will be warned about this business conduct. :FACEPALM:
I hereby officially declare not to buy any further Klarus products anywhere until Klarus stops taking their customers hostage upon conflicts between manufacturer and retailers.
Some of our other High Margin sellers have their panties in a wad and are beetching about legit competition taking their profits, so now we will go on a Rant and try to tell our customers what and where they can buy our products under the veil of useless Threats.
OK, you told us and you did so, not in the Commercial section where you should be and now I Officially Declare…………You can ……Kiss my Azz.
Own a few Klarus products and while the fit and finish is good, they are not the end all nor are they something that makes me say “Ohh, I gotta have that”
I think this deklaration is the real counterfeit. They couldn't even get banggood.com right, I'm sure the real Klarus wouldn't make such an embarrassing mistake.
while this is true, the manufacturer can freely choose to offer warranty on his own terms. This is on top of the after sales service which the dealer has to provide.
I actually like Klarus flashlights. Maybe some store above wants to get rid of their complete Klarus collection for low price, now? Waiting for megacheap Klarus deals by ban(g)good
So basically you are targeting the consumer we are the people buying your lights? Why should it matter where the light is purchased? Do you even have official reseller in all countries? I have never seen a seller here in Sydney Australia?
As it stands no countries have legal jurisdiction for a warranty claim with other countries unless the business is registered in said country. (except maybe the EU?). So really Klarus doesn’t have to honor a warranty as such. Nor do the seller but it does look bad if they don’t.