Did you dispute the charge with paypal, has to be done by day 45.

keep trying to reach Fasttech, my dealings with them were all ok, I’ve used Paypal though. All that considering, on day 43 I usually open the dispute, no matter who is the seller.

Do you know what the shipping method was when you ordered?

Ground/Sea, or Air?

46 days are nothing. My last FT battery order came in 69 days... but some one has broken my record at 96 days. Haha.

It will come eventually. Order new batch from another source if you need them urgently. You may choose to sell or keep FT batch later. 

edreams I have an order for batteries from FT as well, Phillipines post also. I also ordered mid/late July. My tracking shows them in Greece (?!?). Perhaps they will arrive, this is certanly my last battery order with Fasttech. I am on day 43 I think.

Over time, I have had mostly good experiences with Fasttech, and also had issues (not delivered, wrong item) every now and then. I started 'tickets' when that happened, some issues were resolved quickly, some took a lot of patience. You are right to be upset by their attitude, but being upset does not help much with a chinese company. The way to go unfortunately is keeping patient and polite and be very clear about what you expect from them. it is an annoying procedure, but eventually all my issues have been resolved like that (and I hope my current one will be resolved as well).

Don’t worry, FT is not a bogus vendor. Shipping of batteries has been the problem of almost, if not all, free-ship vendors these past months.

I have one battery order of mine ‘float’ for 1.5 months, only to be returned to sender, and they refunded me.

My batteries took 96 days to get to Australia! I have had nothing but trouble with the 4 orders I have placed with them. I consider them the worst of all the online sellers, their customer service just give generic “please wait longer” and “sorry for the trouble” type answers and make absolutely no attempt to resolve problems. Others seem to have better luck with them.

BIGBLOCKMOPAR wrote:

My batteries took 96 days to get to Australia! I have had nothing but trouble with the 4 orders I have placed with them. I consider them the worst of all the online sellers, their customer service just give generic “please wait longer” and “sorry for the trouble” type answers and make absolutely no attempt to resolve problems. Others seem to have better luck with them.

Even with non-battery orders?

FT only ships batteries via surface mail.

You've heard that old expression "on a slow boat to China", well your cells are on a "slow boat from China".

That means its in a container on a container ship stopping at various ports along the way. Where your container actually comes off is unknown. Then it is stored in a container yard until someone picks it up and processes the mail.

It's a slow process, but should arrive eventually.

My non battery orders have been faster but every one of them either had items missing or incorrect items, and don’t even get me started on the piece of junk SRK clone they sent me ( which they advertise as the most genuine available!) from my experiences I doubt I will ever buy from them again.

Exactly as Ouchyfoot told.

They are sending batteries with surface mail and that means that you will have to wait 60 days until they reach to your place. They are on slow boat from China.

HK air mail is 10x faster than surface mail so you should not compare your older battery orders because batteries these days have air shipping ban in most countries and most sellers send them via surface mail.

During checkout you are warned that they will send with surface mail and that will be slow delivery. You also received their picture of your parcel with tracking number as a prof that they did send your item.

So if you find better deal than this (Seller that can send with air mail) please share this with us.

Battery orders aside, all of my recent FT orders have been arriving down to AU in 2-3 weeks.

edreams wrote:

No, I don’t know if it is by sea or air…

Log into your FT account, click on the order # in question. It should tell you the shipping method.

eg; “Ship via Hong Kong Post Surface Mail.”

It would also have told you the default shipping method when you placed the order.

I was told mine were sent air, then they sent them by sea.

Hi all,
I am in the same situation…( Our batteries could be on the same ship… )

It is amazing how people and their experiences differ… I have ordered plenty times from fast tech, and am in general very happy with them as a supplier! It is only since the recent clamp down on airline transport that I have had any battery issues. I agree with what one of the other guys said, if you can find a better alternative, please let us know so we can make use of them. ( Also recently had a battery order from bang good go missing, and am still waiting for the replacements…)
Cheers
Anton

There has been a whole quite long thread about battery orders from China over the last several months. Most postal systems have started refusing to handle batteries via air mail at all which more and more means shipment via surface mail which is SLOW. Many do not even differentiate between lithium Ion and the Energizer Lithium type 1.5 volt batteries which are quite safe so far as I know.

USA buyers have two excellent and reasonable cost local sources, RMM and Illumination Supply. If you are in other countries without those resources then you are pretty well stuck with China and the slow surface mail delivery involved currently.

I’ve just paid £20 for 2 pannys 3400mah
About $35
I paid that from eBay UK so I didn’t have to wait nearly 70 days like my last order from China

Take a Number! lol Last order was 37 days. Previous was over 30. Seems the lower the dollar value, the longer they sit on it before they ship it. BTW< they may not know you can’t file a PP claim. I would wait til 35 days, then fire off a email saying you are going to file a claim unless they make it right. See if that works?? Good Luck.

edreams wrote:

I have ordered and paid on July the 18th for 4 Li-ion 18650 Panasonic 3400 mAh (order number A071899761) but received nothing at present time (46 days after the order). I have asked FT twice about my order but I think they don’t care about my problem, they only told me to wait again and again… Now I’m very upset, I think it is evident that I lost my $38 because when I order from Hong Kong my items usually arrive in 7 to 15 days. Just want to know if somebody else had this kind of misadvendure dealing with FastTech ? Is it really a serious place to buy ? Thanks.

Don't feel bad. I have an order from 7/3 that is still not here. Their response is wait, wait, and wait some more. To me, their service is no better than that of DXListing. Now I will file a CC dispute.

It is a shame because my cart and wishlist were full of goodies but I cannot trust them. For the time being I will stick with Banggood! They have always treated me properly.

My order of batteries took 82 days via surface.

IMO guys you cannot blame FastTech for a shipping situation on batteries that is being caused by post office rules and regulations regarding products which can no longer be air shipped. If Banggood is still managing to get their batteries shipped via air either they possibly have access to a local post office which is not following the regulations or they are using some non post office type shipping. However no one is perfect and Banggood packaging of batteries can allow damage to them per another recent thread.

To me the only valid complaints involve cases where they promised air shipment and then shipped by surface mail without giving the customer an opportunity to cancel the order. To me that is unacceptable.

Richwouldnt wrote:

To me the only valid complaints involve cases where they promised air shipment and then shipped by surface mail without giving the customer an opportunity to cancel the order. To me that is unacceptable.

Exactly!

troisanh wrote:

My order of batteries took 82 days via surface.

I believe you.

I have one from aliexpress - 60 days, and it has only "insert item into bag" status.

Seller is crying and convincing me that everything will be ok.

This has already been stated, but again:

Don’t blame Fasttech for battery shipping problems. It’s not their fault, nor any other vendor.

If you order batteries from China, plan on waiting three months. If it shows up earlier, you got lucky. Period.

They must be late paying their bribes because their batteries seem to get tied up in customs more than other sellers. The last time this happened to me, I gave them the benefit of the doubt and didn’t file the dispute before the 45 day mark. But they are a legit vendor, and I have a long track record of good experiences with them, which I can’t say about many other Chinese sellers.

My Samsung 14500 cells finally arrived after 50-something days—really close to the 60 mark IIRC. So there’s still hope yours will arrive.