How Bang"good" treats their wholesale customers - info inside

Buy / Sell Budget Dealer Experiences
1

Well, our secutiry guys here wanted new flashlights,so i `ve decided that they need C8, they liked it( the sample from FT), and since i got those LOVELY banggood EE X6 special edition torches
i contacted Banggood for Convoy C8, U2-1A emitter, with a 30 pcs demand- just wanted to support them you know
Firsly, i spoke with Anny, she said they they have 30 pcs( u2 1a ) READY to be shipped, and if i pay for 30 pcs, they will be shipped via DHL, cause that was my ultimate demand, i had a deadline: 22 of december…
I must say that i didnt used ANY discound codes, since they were so kind to provide me fast with the tin i demanded, the quantity and a DHL shipping…

And ofc i payed for them(friday, 28.11.2014), then the problems started!
The next morning when i opened the mailbox i had 2 mails from them :

“For your order,we are so sorry that only 26 Design;XML2 U2-1A in stcock now.Would you please change it into the other Design with the rest four? Hoping your earlier reply.

If you have any puzzle, please don’t hesitate to let us know.

Best regards,

Anny ”

And another one!

“Thanks for your order.

We are very sorry to tell you that your order 3775118 had been processed and is over our limit of 2KG so is classed as overweight. We have divided the order into two shipments and they will be sent as separate sub orders.
We are very sorry for any inconvenience caused, limits like this are to keep shipping at optimal speed and price.

Kind regards,

Phoebe

The they provided me with a CHina Air mail shipping number!
Not even a word of a DHL shipping……

The post will beecome too large, so here what had happened next:
I instantly contacted them via phone, but the number provided is dead, then came live support and Lean….it seems thay they somehow forgot about the DHl stuff, and sent 4 pcs via CHina air mail, and since i needed all 30 ungently, i have to buy aditional 4 pcs
just look, its copy/paste:

Dimitar: Pls, take back those 4 pcs, they will be here after 30-40 days, its too late for me

Lean: sorry, we couldn’t stop the order now

Dimitar: But Anny promiced me something else, how can you not stop it?

Dimitar: I dont want it to be stopped, i just want

Dimitar: for those flashlights to be shipped fast

Dimitar: as promiced, not via china post

Lean: yes, we are so sorry for this inconvenience cause

Dimitar: If i have to pay aditionaly i will, but PLS, i need those flahslights shipped via DHL, or other express courier

Lean: because the order is too heavy , then our colleague split the order

Dimitar: Okay, its not the problem, the problem is that i need 30 pcs to get here asap

Dimitar: you sended 4 right?

Dimitar: Cant you send 30 now with DHL, Fedex?

Lean: sorry

Lean: you will pay the money for 4 peices ?

Dimitar: Ofc, i dont have any other choice

Lean: :slight_smile:

Dimitar: BUT i need to be sure that they WILL be shipped via DHL, or any other EXPRESS courier

Dimitar: And i need to know when

Lean: ok, wait a moment

Lean: then you don’t mind the design ?

Dimitar: Well, i prefer U2 bin, bu tpls be so kind to tell me what the options are

Dimitar: t6 4c, is it 6000k?

Dimitar: ot 5000?

Dimitar: i checked, its 4500k

Dimitar: .

Lean: we have only 17 pieces of XML2 U2-1A] in stock now

Can you imagine? Not 30, not even 26, but 17……and that:

Dimitar: Ofc, i dont have any other choice

Lean: :slight_smile:

I wont even comment

So finaly i bought 17 u2 1a plus 13 t6 4c….and aditional 4 pcs u2 1a sent via Chian Air mail….

After i payed for aditional 4 pcs, came this:

”
Thank you for your reply.

For your order 3775118 with 30*SKU106113,we will send you by DHL.But we are so sorry due to the Design;XML2 T6-4C is more expansive than XML2 U2-1A,so would you please pay 10USD at payment@banggood.com ? And please tell us the transaction ID.Thanks for you understanding and support in advance.

Could you please check it on the website?

XML2 T6-4C US$2.50
XML2 U2-1A US$1.50

What can i say here ? :)…… payed those too of course…

The DHL parsel is here now , they even didnt put the lights in a cartoon box, but in their white default cases, badly smasched of course, even so they are in relatively good
shape
And of course i bought 13 pcs u2 1a emitters localy…

This is how Bangggood treats their wholesale customers folks

And i was going to order and 30 pcs of Nitecore I2s( for those flashlights)……God Bless that i didnt do that!

2

Nice reputation banggood :slight_smile: i’m trying to avoid doing business with them

3

Status quo

luckily I have had “ok” dealings with them…sad to see so many others are having a nightmare of a time dealing with them and their customer service…this is why I like fasttech…their customer service is always willing to help and help FAST!

4

its wierd though….they have hella strange wholesale policy…
The same day i talked with their employee Anny, i demanded also a dozen J18 flashlights, plus chargers too, and batteries……i can imagine the total mess if i had everything from them

I never expected this to happen realy, i had a very good history with them, till that case…but my orders so far were user types ones, 10 $ here, 30 there, 80$ for EE flashlights….nothing special

One of my worst( even maybe worst ever) online shop issues

5

Thank you for posting this.

6

Thanks for posting this, i find it interesting and not surprising at the same time, lying to make a sale then screwing it up further :frowning:

7

It seems like a few incompetent employees and a bit of bad luck Mitko. I wonder how they pulled off the x6 BLF order so smoothly.

8

It is normal. This is banggood… The Cave of the Tricksters.
A place to avoid at all costs.

9

You got banged for good :smiley: Sorry to hear about this issue.

10

this is completely normal for bang good

11

Its normal you said? Well….i was thinking they can be trusted…

Well, actualy X6 was the main reason i ordered those from them, i realy like that FL

12

Banggood - we’ll bang you good. :smiley:

Sorry about that :wink:

I think every big chinese seller will screw up eventually, thats just in their nature.
Then you have to communicate with some underpaid employee, who doesn’t really understand what you want and doesn’t really care either (as seen in your chat transcript) and the chaos is perfect…

13

it seems like that they r worse than dinodirect.

14

When I tried to get a refund for a mislabeled XML light (XPE emitter), regular support offered me 200 of their points, that’s like 1 or $2. I then contacted Neal, who is registered here under the name banggood, he thankfully was able to get me a full refund. To this end I had to send in video evidence (!) and macro pictures of the emitter (request of regular support).

The second time I had an issue (weak RGB bulb declared as 9W, made a thread about it), I gave up halfway through. Sometimes it’s not worth the effort.

15

Alas: The Bedbug Letter | Snopes.com

16

They promise anything at the start then when they can’t deliver all they have to do is there costomary apology

17

9 orders ok and 1 suck so overall they suck :slight_smile:

18

I don’t know exactly what to make of this comment. Are you being sarcastic?

Anyway, a 10% screw up rate is indeed a failure. I mean, I can’t make mistakes 10% of the time at my job, can you?

19

35 orders and no problems with Banggood. Had two defects that were easily and quickly handled with photos/videos.

There are two other popular vendors here (names withheld) that one has serious shipping issues and the other often emailing out of stock even though the website did not indicate that. Of those two I do still do business with one of them because their customer service is good.

Mitko - If you were looking for a large quantity of Convoy C8 why would you not go straight to the manufacturer (Simon on AliExpress)? Also, if you really like the X6 why would you not order those in stock form (not X6 SE)?

Just FYI - Wholesale buying is much different that onesey twosey retail orders and in wholesale it is customary to order 10% more than required to cover defects etc.

Also, here in the USA it is estimated that 25% of the Christmas shoppers will have problems and complaints. No matter what they still always return to the following year to the same vendors.

20

Yes I am trying to be sarcastic.