I have owned 2 Klarus lights, years back i contacted Klarus about a clip which broke on the P1A. Took me over a month, maybe 2, of emails to get a reply, no clip, no follow on, i said there and then over principle i would never buy another. The 2nd was more a gift P20 (nichia pen light) several years later, only reason i have it. I actually quite like that light, but gets seldom use.
So customer service 0
Both Gearbest and Banggood have actually come through in the past, so in my actual experience………….they are better than Klarus in that respect(communication and sorting issues out).
Shame as some Klarus lights do look 1/2 decent, no doubt some are as well.
I vote with my wallet, i also try and avoid BG and GB these days……(read years). Local source batteries, lights can be anywhere in the world still. My last far east orders are Lumens Factory and from Neil. No issues with either so far, till i do, nothing will change for the future
Ah, you need a bribe in order to praise them. Fair enough.
It’s quite normal in retail for a brand to restrict sales to authorised dealers. Selling lights cheaply destroys the authorised dealer network and hence the brand. Why should an authorised dealer in the US buy large numbers of lights to sell when someone in China sells them at half the price, and the US dealer ends up with a big pile of unsold lights?
And of course BG et al might have been selling fake lights. It does happen with Nitecore chargers for example, so why not lights?
As for innovation, most lights sold by UK dealers are not innovative, many are older models. Most people want a reliable light for cross country running etc. People here want a new toy with a wizzy gizmo. My favourite light for running is a Sunwayman M40a XML, which in many ways is outdated, but it’s superb for the job.
Uh, I’m not sure how your mind translated anything in my comments into me needing a bribe. Perhaps bribe means something different in the UK than in the USA?
Leif wrote: on Tue, 05/28/2019 - 10:25 #143 “It’s quite normal in retail for a brand to restrict sales to authorized dealers.”
I don’t know if you read the thread but many people asked for an authorized dealer list. But they don’t provide one. So can people presume that every store that isn’t on this list is an authorized dealer? With the risk that on a later date the store is declared as an unauthorized dealer.
By this definition every discount, coupon code, sale, group buy, and give away is a bribe. We may as well change the name of this forum to Bribe Light Forum.
I had read the BLF Klarus counterfeit link I posted above to be that Klarus could not find the serial number (so it was a counterfeit) BUT, they didn’t want someone bad mouthing them over it so they sent a used replacement head anyway. So maybe or maybe not. Like Lightbringer noted, if you buy a “Bolex” or a fake Rolex and want Rolex to give you free parts to fix it when it breaks, and they send you the parts (as Klarus did in this case), then that’s above and beyond. Sure they can better Klarify where to get “genuine” Klarus flashlights and I’m willing to give them some time for that. I don’t support fakes and it pisses me off to see those kinds of ripoffs anywhere. Klarus is clearly trying to deal with fake Klarus products, and maybe that’s more difficult than we think it is, but IF that’s the case here and it appears to be, I’m supportive of their efforts. Even if they need to fine tune them.
That’s an interesting perspective. There’s been a lot of criticism of their announcement and there could be other interpretations, as you have outlined.
Still, it seems odd that they make the announcement and then don’t respond to the comments. It seems like there could be good explanations that are conspicuously missing.
What I’m not able to get past is critically leveraging murdered people for marketing.
Well, you can always copy serial numbers that are actually legitimate and laser engrave them onto a fake light. All you need is someone to supply the numbers. You might end up with many lights with the same numbers but why do the Chinese care when they take real Heineken beer bottles along with every other beverage and food product and recycle the real containers fill them with piss and recap them very good I might add and then put them back in their cases and hot glue them shut. Look on YouTube, The only thing Chinese can do is counterfeit everything. Your food, water, beer, cells, lights, clothes, medicine. That is how they work there.
Then you have diversion, mainly in the drug trade of legal pharmaceuticals from India, Pakistan and China. So well counterfeited and even in blister packs, that even Pfizer cannot tell the difference until put into a gas chromatography mass spectrometer.
China makes it’s money copying everyone else’s IP, even their own countries. Pathetic.
They obviously have no ability of seeing past the smoke smoldering from their own crack pipes. Beyond addressing potential warranty claims to repair another one of their lemons, I think we’ve all learned that its best to avoid any future dealings with them all together. Most of their grossly overpriced products will remain unsold on ebay for years to come, just as they always have.
That is indeed the statement from you that indicates that a bribe creates inner peace and nice words for Klarus.
Bribe Light Forum? That might be appropriate. Let’s see if the owner agrees …
As far as I can see, part of the reason for discount codes is to get samples of a new light into the market, and generate positive feedback. Another reason may be to sell lights which are not selling as well as expected. And then some just want to sell lights …
You hit the nail right on the head and we see it done constantly. Probably the greatest negative about this forum is that its provided an attractive safe haven for dozens of shills & affiliate code parasites that couldn’t peddle their crap over at the other site. I good hard drop kick to the klarus should remedy the situation. That, or have it sewn completely shut!
