I have discovered that Banggood intercepts neutral reviews. Instead of publishing them, they send you an email diverting you to customer support. I presume that they do this with negative reviews as well.
This means that I no longer trust Banggood reviews and product ratings.
Here’s the post where I originally mentioned this, whilst buying a couple of 18650 tubes for the Astrolux S41S:
That post was a follow-up from a previous post:
I just ordered the Klarus TP20Ti - or should I better say: I tried to order it? I went all the way through the PayPal process and just when I confirmed the last step I got the message “invalid: your shopping cart is empty” as it became sold out right in the middle of the payment process.
In my opinion this process should be improved. When someone is already going through the payment process the ordered item should be reserved or kept safe for dispatch. 
Also the alert notification via e-mail never works when items are back on stock again. I was just lucky checking my wishlist and then this. :person_facepalming:
Recently ordered a charger from Banggood. Took 14 days to arrive from date of order. Not bad! Tracking number worked OK also!
Not so good was the charger was shipped in a thin black unprotected plastic bag. One corner of the charger box was partly squashed causing a tear or split along one edge of the charger box! Fortunately the charger was not damaged!!
For the price paid for this relatively expensive charger, I would have expected extra shipping protection for this item.
Overall, I would rate Banggood about average+.
Not too keen on buying any more "expensive" items from them anymore as there is some risk of damage to items due to poor item shipping protection.
I agree, both Banggood and GearBest ship in similar methods. I haven’t ever received orders packaged in boxes, or well protected for that matter from these retailers. A poly bag is real cheap (in many ways) compared to a shipping box.
So I tend to purchase not so expensive items. The Q8 was my most expensive purchase to date.
Many thumbs down for Banggood. Refused to replace or refund for light due to damage. I actually bought insurance to play it safe. Even then they refused to acknowledge my order completely. Paid via Paypal. If Paypal gives me runaround I will contact my credit card company to resolve issue.
Try contacting (sending a PM to) user Banggood in these forums. He might be able to help.
Good and fast service for me. Ordered from Canada on December 11, package arrived, undamaged, January 4. Considering it was a Canada Post strike and Christmas, I am pretty impressed with the speed. I have ordered a number of other tech components from them and have received all but my magnets in multiple packages. Definitely will order again from them
Banggood.com wont honor own DOA Guarantee posted here Help Center
They have to pay for return shipping because they have sent wrong item, however they refuse to refund return shipping and instead offered to return item at my own expense.
Ordered Convoy L2 on January 29. It was on sale and I payd 21.69$
On Feb.11 I received “Out of Stock Order Notification”, when I check the order page it says: Expected Shipping Date: 2019-02-10 17:12:29 !!!
It’s still not shipped 
I presume they just don’t want to send it because they advertised it for low price.
Anyone else in this situation?
I just cancelled my L2 order. (ordered Feb 1st) Mine was suppose to ship today but now the status changed to back ordered.
Ordered a C8+ with a coupon. It was in stock. They postponed the shipping after the Chinese New Year, then they said it was backordered, they offered me to wait I waited and then they automatically canceled my order.
5 days since the cancellation an still no money back.
I think many. For instance I have such situation with 5 different items. Some ordered yet in January…
But I decided to give them a chance. Anyway, a new ordering system not allowing to place when product is out of stock would be very welcome.
Automatically cancelling a sale item and making you wait for a refund is adding injury to insult. Not cool.
I had a similar thing happen to me, except with one of those “gift” items that were bundled for a time with another item while it was priced higher.
Except they split the items into separate orders, shipped the “main” item first, then cancelled the “gift” item. Leaving me unable to refund and basically being tricked into buying the “main” item at the higher price. 
(Needless to say, I’m still trying to get over that.)
It seems the holiday has thrown a wrench in the works. Their website could use a re work . PP refunds should be no longer than a day and auto cancellations should be your choice.
4 of my last orders that I used good coupons on were canceled (were in stock) and still waiting on refunds for 3 of them. Quit BG until I hear this new way of doing business is over with.
Sounds like it’s their new business model. Offer a “teaser” coupon for something really great at an even better price, hope you buy other stuff along with it.
If nothing else is in the order, it ain’t worth shipping, so hold onto the bux a few months then auto-cancel without warning.
If other stuff is in the order, hurry up and ship that stuff first, then keep the Nice Price goody “backordered” forever until that’s canceled, and now you can’t cancel the whole order because other stuff already shipped.
I keep hearing the same stories over and over, so I’m quite hesistant to order anything from BG anymore. The last order was my Cometas with “free” Vapcells that never materialised.
YES. See my post in this thread: Archive topic - Banggood & Fin17 - #639 by koziy
I don’t know if it’s because price changes or any kind of funny business, but they seem to have some serious issues keeping their inventory up to date lately. I’ve had plenty of good experiences with BG…I feel like I gave them a fair shot… and so far I haven’t been blatantly ripped off, but I definitely do not like what’s happened to many of my previous orders, and I won’t place another order until I start to hear good stuff about them again, if only because I don’t want to deal with the inconvenience.
so far my first order that i canceled a big thumbs down, they lie about when payment will be refunded, iam on day 5 today almost and now they ignore my email replies when i ask its been more then 72hours wait to check my payment ,i said i done that where are my money for a order that is cancelled ? so far silence. no money and no more replies… what a joke this is….
happy vip3 customer but if this is how they treat u then i probably wont be buying anymore if they hold my money as ransom or what… 
my mistake was to order something that was not in stock, its been pushed atleast 4 or 5 times since feb 19, dont ever order anything unless its in stock, the wait time for refund seems to be a big hazzle for them…
Did you try their Live Chat? It worked for me.