Hi guys,
I B*tch as much as the next guy when things go wrong, but then, I also have to give credit when I see it as being due.
Here’s what I have ordered from Gearbest in the last couple of months:
4X Samsung protected 26F cells - Took about a month for delivery. - Good.
Olight S15 (not S15R) - I canceled the order because it was taking too long to ‘process’, so I knew they were out of stock. - Refund in Less than 24hrs! - Good.
Another 4pcs of the 26F cells (after I saw that they were indeed Genuine, and were Clean)… packing could have been better for both orders, but all looked very fine. - About a month… Both orders for these were ‘processed’ within 3 days, it’s just that they came by ‘Swedish Surface’, so that gonna have to take some time to get to the US. - I don’t usually buy less than the ‘cutting edge’ in new cells, but every now and then I will get a light that has to have a button-top, or a Longer length cell to function. - These do the job, and at just over 12bucks for 4… The ‘Budget’ in me said, Go For It! 
The 2nd 4 came just the other day and I’m Very pleased with the cells (Just like the first 4), and my LiitoKala 500 analyzing charger agrees with me. - They are Real! - None of this white ‘sticker’ BS like I see on the pics of the “DIRTY” Samsung 30Q’s. - I wonder what’s the deal with those 30Q - Why do they need that crappy sticker?
Olight S30 - I was tempted to cancel this order too, as ‘processing time’ told me that it was not in stock. - I posted about it in one of these Gearbest threads, and GB replied that they were indeed getting more in, and that I ‘might’ be one of the lucky ones :) I was indeed, and the light is Perfect in every way! - Of course I did pay for upgraded shipping and Insurance, so maybe that helped? - I really dunno. - Took almost a month from payment to receive; not too bad at all, considering the 10 days or so of waiting for GB to get the stock.
Here’s what I think about Gearbest…:
Sometimes the deals are too good to pass up, so I have to buy. - Always pay for Tracking, like GB advises you to do. - If there is a problem of not receiving goods, or if the goods are defective, here is where the trouble starts… Having to deal with someone that actually tells you to check with the Post Office in the Next City Over from me. - Really? - That’s not good at all. - This happened to me about 4 months back. - Gearbest finally agreed to re-ship, and I did receive the product about a month later… It was just too much back-and-forth BS for what it was worth. - Aggravation. 
Anyway - @Gearbest! (if you are listening) - I will continue to order stuff from you, but if the price is the same ‘elsewhere’, then I will order from them. - Sorry - ‘They’ just seem to be a bit better at getting what I paid for into my hands without issues.
@Gearbest! - Nobody’s perfect, and so you have the opportunity to improve here and maybe you could really be the ’Best”?
There is no need for such words like: “Very sorry that you are having a problem”… - Instead, just do what Everybody Wants to start with - ‘We’ pay the money, and ‘You’ ship the product PROMPTLY, without any excuses or giving us the runaround about what ‘WE’ need to do to ‘choose’ how we would like to resolve this. This is YOUR problem, not ours! - Our Money was Good, was it not? - “Wallet” “Points” - Is that how we paid you? - NO!
We want either our Money back, or the Product that ‘You’ promised - My money is in ‘my’ wallet, but if I accept your ‘wallet’ offer, I don’t have the money in my pocket - You have it in my/your wallet. - That’s borderline Criminal to me.
That Day… The day that you finally decide that you want to do right by everyone that has given their money to you - That’s when Everybody will know that you really are GearBEST.
Have a good day, and thank you,
-Chuck
