Tmart still using the same techniques by posing as customers here and on other websites to fraudly boost their rating and defend their bad business instead of changing their customer service techniques to avoid having the real customers going online to a websites as this one to raise their concern against Tmart behavior
So, which users on BLF do you believe to be Tmart employees. I don’t think anyone here has seen that in a long time. Now other places like tiny deal and a few others do it all the time.
BTW, welcome to BLF. Where are you from and how long have you been lurking before signing up?
If the item is on China don’t order. I ordered a Uniquefire UF 2220 that was in the US and a drop in Q5. I got the light in 4 days, then I get an email that my Q5 should arrive in 15 to 20 days and I have already waited 7 days ! Unbelievable !!!
They may not be to bad of a company but shipping is just to slow to Canada. Been waiting almost 3 weeks for my HD2010.
I ordered Batteries for it from HKequipment in Hong Kong 3 days after i ordered the HD2010 and received them 3 days ago.
So i Probably won’t order from Tmart again
Dear edc,
Sorry to hear that.
Would you please offer me your order number?So that I can check the detail for you .
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Finally got my HD2010 in the mail today. Got held up in customs because it was marked as cell phone accessories.
They opened up the package. opened up the flashlight, didn’t bother screwing it back together then half assed taped it back up.
Hey Tmart, Try marking the packages you ship to Canada with their actual contents. Maybe then it will reach it’s destination in a timely manner
without customs having to open and delay it.
We are sorry that this is first time when we found have this situation happen. We will pay high attention to this thing. We also would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly. Would you please tell us did the item work normally?
If you have any question, please don’t hesitate to contact us.
I have ordered 4-5 times in the past two months and every time the order was shipped out very quickly and arrived within 4-5 days. I have not dealt with their customer services yet (seldom do with any dealers because of the hassle).
I would definitely buy from them if they have the stuff I want in US warehouse.
Hi Sherry
My order # 21590695
Not sure there is anything you can do at this point. I have the flashlight already. Works just fine. No complaints there
It’s just probably a good idea to make sure orders are correctly labeled with their contents so things don’t get held up in customs for days
Thank you
Thanks for your order number.
There are a large number of orders need to processed per day.so sometimes will make a small mistake.
I have reported this issue to our Service Center.This things will not happen again.Anyway,I am sorry for the inconvenience we caused.I will ask our related department pay high attention to this thing.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Ordered in early Sept. Supposed to ship from US warehouse, delivery in 5 to 7 days, but when I checked after that time, I found it was to ship from Hongkong with arrival in 30 to 45 days. Customer “service” just said “Sorry”.
Wondering what happeded, I looked again online and it STILL says this item ships from US warehouse! SO it is not an out of stock item, it is a bait-n-switch situation, after they got your money, they switch the shipping times.
Had to buy another here locally, as this was a gift. Getting a refund through Paypal.