Would you accept this?

@SnowLight
Look close, to me this one looks like the LED is not centered in the reflector.
Loosen the bezel and try to center it.

Take pictures of each light individually from DIRECTLY above it. Get close & do not use any external light source besides the light in the room.

Use camera flash ONLY if necessary.

Thank you all for the answer.
I’ve tried all the suggested ways to make it work.
Can’t really see that this is up to me to make it look ok.
I made a refund claim. Let’s see what happens…
I will let you guys know.

You might be much better off is you just contacted Simon. You can PM him here or on Aliexpress. BTW, where did you buy the flashlights?

I did contact Simon.
I bought them from his online store at AliExpress.

What did he say?

“You can send it back to China at your own expense.I don’t see anything wrong with this at all from your picture.”

Yes, well several others here said the same thing, nothing wrong. I agree. Nothing really wrong.
Just a suggestion, when you buy more lights, get them from a place that has easy returns if you are not happy. A place similar to Amazon available to you. Also find reviews with good beam shots and look at them closely before buying. I am just trying to help you to not be disappointed going forward. Maybe look at lights with TIR optics. Throwers with smooth reflectors might not make you happy in white wall/ceiling tests.

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So, this is acceptable? Nothing wrong?
I did read the reviews before ordering, no one told me they would look this bad. No pictures show this problem. On the opposite, very nice emitters!
And as I wrote before, it’s not a white wall problem.
Maybe ordering from AliExpress is wrong then, but it’s the only store where Convoy by Simon sell. In my mind that would be something good, buying from the manufacturer.
I made a complain to AliExpress. Let’s see what happens.

In my opinion, the flashlights are fine and not defective.

If there was a crack, scratch, misalignment, mode issue, flickering, bad CCT, low lumens, etc., essentially something obviously defective, then that would warrant a replacement, refund, or discount.

Perhaps there’s a way to tweak the LEDs to be even better aligned (and improve the beam) and that’s up to you to try, but I wouldn’t expect that Convoy would do that with every flashlight.

It appears that the flashlights are assembled as they should be and any beam issues is due to the LED and reflector combinations.

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The Osram LEDs are for max throw. Other leds are better for white wall hunting.

Sorry you aren’t happy with the beams, but yeah, this emitter isn’t the friendliest. Simon is an enthusiast selling enthusiast lights to us, so he might expect that buyers kind of know what they’re getting. That doesn’t make you any happier with what you see, I know, but I don’t think these are defective. There’s one that looks a bit off but you should be able to correct it or at least get it better.

In addition to what was mentioned above about trying to adjust a little, I would carefully remove the reflector and centering gasket and inspect them for any tiny burs or defects that could cause them to not sit correctly. Occasionally there are little nibs or whatever that can be improved. You could get a good look at the emitter and how it is sitting on the mcpcb that way, too, and if there is any other debris on the board that could make the reflector sit a little crooked. Tiny defects might be fixed with careful use of a utility knife blade or snap-blade knife (like a nib on the reflector or mold mark/flash on the gasket).

We see this with a lot of light from a lot of manufacturers, usually not off by a lot but many older good reviewers would specifically mention something about how perfectly-centered the emitters were (or not). This Osram is pretty finicky, though, just part of the game with that one.

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So, all in all, I should have known this before I ordered those lights?
I think that’s a very strange way to see things.

I would say these lights are not defective - they will do their job just fine.
Yes, the spot isn’t centred and the beam kind of sucks a bit … and this would annoy me, too.
But you have to consider that these are budget lights and rather on the cheap side - but still quite good quality for the price.
If you really can’t live with this sell them or give them away and maybe spend a little more on something that has better quality control.

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But, it is the same with anything that you buy. Cell phones, Cars, TVs. Regardless… know before you buy.
Do you think it is any seller’s responsibility to protect you from making bad decisions?
If so, really and truly feel bad for you.

I did spend a little bit more. It result in that I bought a Acebeam P17. Oh… that really is something else. All the “small” picees fall on place. It’s a flashlight that calls, oh, pick it up again. So, it really is a very, how to say, beautiful flashlight. Perfect emitter? No. Perfect design in my eyes? Yes!

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I am glad you found something that you like. :+1:

Well, to put it that way almost sounds harsh or rude…but…kinda, yeah. It’s just that emitter. Most other flat emitters like the Cree HI series (what’s in your new P17) aren’t so finnicky when it comes to perfect spacing and centering. There can always be mistakes in assembly or defects in parts but usually it’s of little consequence. The Osram you got just needs more attention (probably one reason why you don’t see them used as often by non-enthusiast manufacturers).

For comparison, if you take any normal emitter with a light dispersing dome on it…the effects of imperfect centering or height usually are much less apparent - lots more room for error. And with throwers in particular, the greater the ratio between light emitting surface on the LED and the overall size of the reflector, the easier it is for small errors to be noticeable in the beam (and as said already, that is way more noticeable on a flat wall, especially at closer distances, than it is in real use outside and/or with longer distances as throwers are meant to be enjoyed.

Usually all of this can be corrected but as with many things we buy directly from China, you may have to learn to do it yourself or try to find someone to help you with it. It’s a minor but consistent drawback with a great many flashlight brands including some of the big mass market or tactical brands and ones that cost much more.

Another small point, Simon is a pretty good guy and while he does have some mistakes or QC issues here and there, he churns out some pretty great lights at great prices, and he does care about the customers. Sometimes if there are known issues he’ll state that on his product pages just to let people know - one that comes to mind is some little nibs on a batch of reflectors that he pointed out so there wouldn’t be a question of “is it defective?” He’s never noted anything about centering challenges with those Osram flats, maybe because people just know, and his lights are always easy to disassemble (no threadlocking glue or frustrating proprietary designs, etc). If you do disassemble and see a defect on the reflector (bottom, mostly) or gasket or whatever, he can take care of you if you can’t rectify it yourself. And he’s usually great about parts/replacements/refunds when there are truly defective issues.

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Great discussion.

I can’t really tell from the beam shots if there is anything off-center or if the lights and camera were just at odd angles.

One of the most effective methods I’ve found for checking beam artifacts is if to hold the light firmly in place and then spin it around its beam axis. That generally makes it clear if there are any asymmetries in the beam.

Many beam artifacts are completely normal and expected, especially when putting a square LED into a round reflector. Like, a well-focused beam often has “flower petals” in its corona, and also sometimes other artifacts on various parts of the beam. If something is genuinely misaligned though, it shows up a bit differently.

On some lights, fixing the alignment can be as simple as loosening and tightening the bezel. Or loosen the bezel, tap the head against something, and tighten the bezel. That often moves things inside just enough to change the beam. This sort of thing can also happen during shipping, so most companies don’t accept returns for it. They could get everything aligned perfectly, then put it in the mail, and 2 cities later the alignment may have slipped. Especially on lights with metal reflectors.

Anyway, if something is out of alignment and it’s not just the camera angle… try aligning it.

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Thank you for the nice explanation. I see this flower petals and always feel a little OCD “uneasy” how normal that is.

PS I read a lot of your posts on 219b 4500k when I was new to flashlights. Great to see you posting again.