How did we do? (FastTech.com)

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Rufusbduck
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About a month ago I started to place an order but was stymied. I’d forgotten my password so I used the link, entered my email, and waited…, and waited…, then entered it again but still no email from them and all of the contact links required login which was the issue I was trying to resolve. Arrrgh! Forgot about the order for a while but returned to the site and put some items in the cart and saw the old items there as well and went through the same all over again. There’s a saying that the definition of insanity is trying the same thing over and over again and expecting a different result. I’m definitely nuts then. I finally broke down and posted in this thread and was thoughtfully provided with a link to Fast Tech Support which I gleefully used expecting an answer shortly but… nothing. At wits end, I finally wised up and pm’d Jasmine with my problem. That was day before yesterday and the problem has been resolved. Apparently, AT&T was blocking their emails at the server level so that I never saw them. Not even in the spam or bulk mail folder. She found this problem, reset my password for me, and did so speedily and politely.

Too late to make a long story short but the bottom line is Fast Tech has great support that follows through and knows what to do. Thank you Jasmine for your presence here and thank you SB for having a pm system that allows alternative channels of communication.

Three Tanna leaves to give him life, nine to give him movement. But what if he eats the whole bag?

Scott

JonnyC
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Holy crap....

I ordered this stuff on Feb 28th

1 x Panasonic NCR18650 Rechargeable 2900mAh 3.7V 18650 Li-ion Batteries authentic cells / 2-pack
1 x 066 Cree XP-G R5 3-Mode 348 Lumen White LED Headlamp 3*AAA / 3.7V / 1000mA / 20cm elastic strap
1 x Convoy M1 Cree XM-L T6-3C 2-Group 3/5-Mode LED Flashlight 1 x 18650 / AMC7135*8 / HA-III

It shipped the next day, and it departed San Fran on the 4th already.  That's crazy fast.

whokilledJR
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I’m absolutely thrilled with fasttech to this moment. Here’s an example of why.

You 03/03/2013 – 11:00
Hi Jasmine,
Can you check order A************** for me? I cancelled one line item (4xT6 emitters), but I still want the Roche F12. Order status is showing as cancelled, so I’m wondering if the Roche F12 will still be shipped.

fasttech 03/04/2013 – 20:03
Hi Johnathon,
You’re right. The error has been corrected now and the flashlight will continue to ship. To apologize for this error, a further 5% off discount has been sent your way in the form of a PayPal partial refund. Thank you.
Jasmine
You 03/04/2013 – 22:02
Jasmine, that’s very sweet of you. Thanks very much.

fasttech 03/05/2013 – 09:25
You’re very welcome. I will work with our team to ensure this error won’t happen again.
Please let me know whenever there is something I can help with.
Jasmine

Mistake was made, that’s fine where’ll human. But the response time to my queries, professionalism and pro-active customer service “delights” (i.e, proactively offering a discount) is certainly not something I would expect from a vendor in this part of the world, this is the kind of service I would expect if I were a high valued or corporate customer in a western country. Right now fasttech is flashlight heaven, sure when they get bigger it may not be so, but I’m more than happy in the meantime to take full advantage. :bigsmile:

Sirius9
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I would also like Fenix, Klarus, Xeno and Sunwayman would be nice too Big Smile

P.S. I think that Jasmine is most responsible for so good customer opinion about FT Smile

 

RaceR86
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ChibiM wrote:

They said they get Nichia 219s next week!

Great news!

Since you said that on Sunday. They might arrive this week? ^^ Smile

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whokilledJR
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kreisler wrote:

whokilledJR wrote:
Right now fasttech is flashlight heaven

FT doesnt carry Fenix, Olight, Klarus, real Thrunite, or Eagtac.

How about some Fenix alongside with de Nitecore? Party

Yes Kreisler, very good point. Hopefully they’ll start picking up these products in the near future. Although they just stocked the Thrunite T30 (Xpower wildfire)

TSellers
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My FT order of Feb 21 still stuck in Hong Kong Post Office while an order of Feb 27 has apparently sped past it. In fact HK Post said they just got the package 5 days after FT said it was shipped.

HK Post is not the only confusing service. I recently had a box come EMS from China. Canada Post tracking said that is was awaiting customs clearance for 2 days. Then one morning about 9AM it said it was cleared in Toronto waiting shipment (air freight from China going to Toronto instead of Vancouver also had me scratching my head), and 2 hours later there was a DHL guy at the door with it and I’m on the opposite side of the country. Looks like DHL must be using F18 fighter jets to deliver freight then or Canada Post could use a software upgrade, and how it ended up with DHL from Postal was also a head scratcher.

So the bottom line is you cant really figure out what goes on, it seems almost pointless to track. I think the best strategy is to sit back and if you don’t see anything after a month start to investigate, and order more smaller shipments instead of consolidating everything.

Regards, TS

xmint
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TSellers wrote:
My FT order of Feb 21 still stuck in Hong Kong Post Office while an order of Feb 27 has apparently sped past it. In fact HK Post said they just got the package 5 days after FT said it was shipped.

HK Post is not the only confusing service. I recently had a box come EMS from China. Canada Post tracking said that is was awaiting customs clearance for 2 days. Then one morning about 9AM it said it was cleared in Toronto waiting shipment (air freight from China going to Toronto instead of Vancouver also had me scratching my head), and 2 hours later there was a DHL guy at the door with it and I’m on the opposite side of the country. Looks like DHL must be using F18 fighter jets to deliver freight then or Canada Post could use a software upgrade, and how it ended up with DHL from Postal was also a head scratcher.

So the bottom line is you cant really figure out what goes on, it seems almost pointless to track. I think the best strategy is to sit back and if you don’t see anything after a month start to investigate, and order more smaller shipments instead of consolidating everything.

Interesting My order 19th feb given tracking number 23 feb nothing at hkpost till 4th March when hkpost site said ‘posted 4th’‘ now says ‘is being processed for departure from Hong Kong as of 4-Mar-2013’ so it seems we are in the same boat waiting! Appalling.

The views in this post are mine, they are views and beliefs only, and not to be taken as facts.

Sirius9
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Here is the message that I got this morning from Jasmine (about the country name thing,

which was actually Hong Kong post office issue and not Fast Teks):

"The address drop-down menu has been fixed. I've also personally tested it by placing an order. It should work fine now. Smile I've added a small gift in your order as a way to express our apology for any inconveniences caused in this matter, hope you will like it."

now, what can you say on that Big Smile

 

ChibiM
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RaceR86 wrote:
ChibiM wrote:

They said they get Nichia 219s next week!

Great news!

Since you said that on Sunday. They might arrive this week? ^^ Smile

For me the week starts on Sunday, the first day Smile

We’ll see. I am expecting them next week, but earlier is better!

bugi
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TSellers wrote:
My FT order of Feb 21 still stuck in Hong Kong Post Office.
Exactly same here: I placed order 21. february and got tracking number couple days later, but number was not trackable, till today!?

Quote: The item (RCxxxxxxxxxHK) was posted on 6-Mar-2013 and is being processed for delivery to the addressee.

What is going on?

whokilledJR
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bugi wrote:
TSellers wrote:
My FT order of Feb 21 still stuck in Hong Kong Post Office.
Exactly same here: I placed order 21. february and got tracking number couple days later, but number was not trackable, till today!?

Quote: The item (RCxxxxxxxxxHK) was posted on 6-Mar-2013 and is being processed for delivery to the addressee.

What is going on?

Around this time of year postal services in this part of the world is a lottery. Fasttech upgraded one of my orders around this time to Singapore post due citing a backlog with Hong Kong post.

keltex78
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Another positive experience here! My most recent order included a couple of drivers. I received the following email from FastTech regarding the order:

Quote:
"During packaging, we discovered that the 17mm 2-Mode LED Driver Circuit Board for Flashlight DIY (SKU 1114500) we were about to ship you is the wrong item, the supplier has provided the wrong stock to us. To avoid further delay, we are going to shipped you everything else except this item. The shipment will ship in a few hours. A shipment notification will be sent to you with a tracking number inside.

We will have this item replaced and shipped to you as soon as we received the stock. It will ship with a separate tracking number and we'll e-mail that to you when it ships.

Thanks a lot for choosing FastTech.com, and we are sorry again for any inconveniences caused."

Another great job by FastTech, noticing issues and proactively correcting them promptly. I've since received confirmation that the drivers have now shipped and are on their way. This certainly beats DX's policy of picking up whatever drivers they find on the floor, slapping the needed .SKU tag on the bag, and tossing it in the box...


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

relic38
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Fasttech forgot some O-rings in a recent order. I opened a ticket to have them added to my next order. When I woke up the next day, I had a response; apologizing for the error and the item is in one of my my pending orders. Simple and quick.
I just wish I could get the FT Ticket System to work better on Firefox (redirect errors). I had to submit the ticket via Internet Exploder :Sp

Welcome the night.

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relic38
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Hoping to see some XM-L2 emitters, stars, and lights listed on FT soon… Other vendors are starting to list them and my trigger finger is getting ichy Wink

Welcome the night.

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Sirius9
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relic38 wrote:
I just wish I could get the FT Ticket System to work better on Firefox (redirect errors). I had to submit the ticket via Internet Exploder :Sp

I am using Firefox and I have no problem whatsoever with FT website...

As per XM L2.. -> +1 Big Smile

 

That Ninja Guy
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relic38 wrote:
Fasttech forgot some O-rings in a recent order. I opened a ticket to have them added to my next order. When I woke up the next day, I had a response; apologizing for the error and the item is in one of my my pending orders. Simple and quick.
I just wish I could get the FT Ticket System to work better on Firefox (redirect errors). I had to submit the ticket via Internet Exploder :Sp

I kept getting redirect loop errors in Chrome until I cleared the cookies for FT.
That Ninja Guy
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Just a notice to everyone. This 18650 to 26650 Battery Converter ID is less than 18mm(at least the one I received).
Tired
Support request placed

marcl
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Fasttech, do you think you could look into the age of these cells, please? We are queuing up to buy them. Wink

http://www.fasttech.com/forums/1210702/t/1000498/production-date/last

Marc.

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Pulsar13
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relic38 wrote:
Hoping to see some XM-L2 emitters, stars, and lights listed on FT soon… Other vendors are starting to list them and my trigger finger is getting ichy Wink

+1. A lot of other vendors seem to have got their hands on it, just a couple of days ago LED-DNA offered it for $7 shipped with any board size of your choice. Harder to resist now…

kronological
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Received my first order from FT. Enlan Bee, S&W & SRM Knives…Ganzo Multi-Tools. Packaged well, ordered on 2/26 dlvd 3/6 via USPS first class…that is 8 days to Texas!

Pretty cool that they have a picture of your package when it ships.

Love their website and the fact that it is easy to refine what you are looking for. Just look on the left hand side of their flashlight section and you can find whatever you want according to spec (All, Price Range, Listed (when), Peripheral Form, Peripheral Type, Compatible Models, Product Format, Battery Chemistry, Battery Feature, Battery Form Feature, Battery Type, Charger Style, Color, Compatible Brands, Cooling Device, Light Source Bin, Light Source Brand, Light Source Color, Mode Count, Mode Memory, Operating Voltage, Plug Type, Power Adapter Included, Tail Stand, Water Resistant, Water Proof, Wire Gauge, Brand) AWESOME!

No hesitation in giving them a 5 star rating.

FT goes above and beyond…I just hope they can keep it up.

No one, after lighting a lamp, puts it away in a cellar nor under a basket, but on the lampstand, so that those who enter may see the light.

My Reviews: Ma

weiser
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Second largest thread on BLF, only behind the “What you got today” thread Smile (and there’s no catching that thread)

Sirius9
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I think that "upgrading" to shipping via Hong Kong post office wasnt so useful as it promised to be!

Ordered MT40 on 2/26/13, shipped on 2/28/13 and as of 3/4/13 it is sitting in HK post office

with status: "The item was posted and is being processed for delivery to the addressee"...

I had better luck with packages sent through Singapore post office :/

 

tivo532
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I’m happy with the price, delivery and of course the fast/courteous customer support! Beer

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My first order from FastTech is a Sky Ray King 3* Cree XM-L U2. I really hope this version is a
genuine Sky Ray with 2500LM and not a knockoff, im looking forward to its arrival.

I got the shipping confirmation 2/23/13 and my tracking app says it has left Hong Kong 3/5/13. New update on my tracking app today 3/8/13 Wohoo it has arrived my
country. I might have it on monday or tuesday Wink
I received my TrustFire protected Flames 18650×8 from DX few days ago, and they have all been charged with my nitecore charger and are just eager to play Wink I bought two sets of batterys for my
light so ive got power at all time.

It seems to be hard to find a good holster for this beauty because of the rare can shaped size, but
it looks like I have found a very cheap solution to that. I found this on ebay at only US $3.39

http://www.ebay.com/itm/Black-Sports-Velcro-Wrist-Elastic-Brace-Support-...

You can use this on youre belt, and strap it in. Easy access and adjustable for most of youre lights, exept youre huge ones Wink
I will let you know how this fits when I get it.

Luminor.

RegJr
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I’ve ordered a drop-in on the Feb 25 and today its at my post office. it may get delivered today so 11 to 12 days from HK to SouthGA.

radiancez567
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1. Are the Xtar 16340 batteries good? Have any one bought them? https://www.fasttech.com/products/1167100

2. One thing I realise about FastTech is that we have lots of users giving reviews here, but on their products there are very few reviews.

3. FastTech might consider to blank out or allow custom names for reviews. Because I believe many don’t like their full username to be displayed out.

Werner
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The reviews are written with a nickname, no problem with that.
I think it’s the best way, because you can see what else reviews someone made.

I haven’t done many reviews because there is no edit function and I always make some mistakes…but they said that this function will be added sometime.

Also every mistake in description I found and reported, was made clear immediately.

The xtar 16340 are cheap but not so good as nitecore 16340. But I have no numbers in head, the nitecore seem to have the advertised capacity the xtar not. so I ordered just nitecore and they are nice.

DimBulb
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fasttech wrote:
Hi Everybody,

This is Jasmine

We’re committed to customer satisfaction.


Hi, Jasmine.

Since you ask, can you supply info on LED life vs. junction temperature?

There seems to be a constant tradeoff between LED brightness and LED lifetime and the heat sinking and forced air cooling doesn’t seem practical for flashlights.

If your particular info is proprietary, can you supply links to generic technical data?

TIA.

JonnyC
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DumBulb, shouldn't that question be directed towards CREE or the other LED manufacturers?

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