How did we do? (FastTech.com)

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FMcamaroZ28
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Keep up the great work and low prices!

Hill
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Fasttech,

Thank you for your hardwork and efforts to expedite shipments.  I have an order placed after 12/15 that has been sitting in HK waiting for acceptance.  I understand this is out of your control and feel the frustration that many of us do.  However, I also understand this is likely due to the holiday rush and represents something that is out of the norm for the remainder of the year.

Please continue to update your catalog with items suggested hear and you will find us very happy to continue placing orders.

Happy Holidays.

My lights here and here

 

Flacomuchacho
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Amazingly quick response (DX, please, ask these guys how they manage….). Copy and paste of the email they sent me:
“Hi flacomuchacho,

I’m sorry about these problems. They are definitely caused by oversights in the product QC process.

We’ll send you a replacement flint (large sized) and a butane base/stand right away.

You will receive a shipment notification and a new tracking number when the replacements ship. You can also find and track your replacement shipment within your FastTech account.

We have already run through our inventory and have made sure the products are now correct.

Please let us know if there is anything else we can help with. Thanks!

Kind regards,

Kyle

Customer Advocate”

No BS, they plainly acknowledge their mistake and give a solution and improve their service. Elegant and simple. This policy may be costly in the beginning for them, but they make sure we become their marketing department. Even the simple invoice they include makes them look way more serious than the rest.

Kokopelli
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I’m waiting for my first package but I guess the weather here doesn’t let a fast delivery.

Then, I received a mail a week ago. They said a flashlight optics pack of 5 could have been sent in single quantity and I may receive only one item instead of 5. They warned me that I should be sure I get the right amount of items otherwise just post them for 4 items more to be sent.

Warning without incident isn’t something we are used to. Smile

ryansoh3
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fasttech wrote:
The GOTECH coupon was scheduled to expire on 12/15/2012 though it was allow a little overtime. We’re preparing a BLF exclusive coupon and that should be ready short after Christmas.

Thanks for the nice GOTECH extension!

We eagerly wait for the exclusive discount. :san:

Happy holidays and keep up the good work. Wink

BLF ≠ B-grade Flashlight Forum

 

FMcamaroZ28
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Anyone see the option they have for Sanyo’s?

Did Sanyo even make a 3100mah? or a 2800mah for that matter?

http://www.fasttech.com/products/1/10001901/1143803-authentic-sanyo-1865...

garrybunk
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The product description doesn't even match the selection "model" box label under the price.

-Garry

My Bike Lights Thread, Optics (TIR) Comparison Beamshots, Diffusion Techniques

, MTBR’s Lights & Night Riding Forum
NOTE: Now hosting my photos from my Google account. Post up if you can’t see them. Older photos hosted on Photobucket or Flickr may disappear (PM me if you want access to them).
scaru
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FMcamaroZ28 wrote:
Anyone see the option they have for Sanyo's? Did Sanyo even make a 3100mah? or a 2800mah for that matter? http://www.fasttech.com/products/1/10001901/1143803-authentic-sanyo-1865...

Yeah they do. The 2800 mah ones are 4.3v though. 

http://www.panasonic.com/industrial/includes/pdf/ACA4000CE303-UR18650ZT.pdf

I think they also make a 3100 mah one that is 4.35v but I can't seem to find it anywhere. 

JonnyC
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I just placed a $50+ order for tons of little parts, including a generic 105C (I'll report back on what components it has).  Ordered some more drivers for custom programming, a car charger, and Arduino stuff.  I'm excited!

kronological
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Jasmine seems to be very responsive. I posted a question on their site, and she responded very fast…assuring me that they would look into some items I had requested (Kindle accessories, phone cases etc.) I have not placed an order, but have several a few items on my wishlist, and will pull the trigger when they get some Kindle items in.

No one, after lighting a lamp, puts it away in a cellar nor under a basket, but on the lampstand, so that those who enter may see the light.

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pounder
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I requested the cgr18650ch batteries but see they are mixed up (pictures) with the cgr18650cg (greens)..I want to make sure I get the hybrid IMR ones not the green ones..sent a ticket in..

f42
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Order Placed: 12/4/2012

Order Received: 12/21/2012 (just before the end of the world Big Smile )

16- 17 days for an unregistered free HK post, very good especially in this busy period!

Well done FastTech.com!

All items in good condition and everything is as advertised.

You guys are now one of my favorite stores.


Nationalism is an infantile disease. It is the measles of mankind.

Albert Einstein

That Ninja Guy
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Old-Lumens
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I ordered on 12-20-12. They have marked it as shipped on 12-22-12. That is as good as as any overseas company has done, so they are OK for now. Once they have shipped, it is totally out of their hands, so no one can fault them if it is lost in shipping, or if it takes a month or more. I have found that most of my delays in shipping end up being US Customs. I can believe, that they just sit on their duffs and take their sweet time. If they are like the rest of the US postal system, "hurry" in not in their vocabulary. The only postal people that hurry are the mail carriers, especially the ones that have to do walking deliveries. I don't envy them.

So FastTech, thanks for getting my order shipped promptly. I will see how the quality is, when it arrives.

My PayPal address: oldlumens (insert the @ sign here) gmail.com

My YouTube Flashlight Video Channel

The BLF Modding Links Thread 

http://imageshack.com/a/img922/1374/jQ2wdL.jpg

 

Streamer
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Ordered Dec 10.. . Shipped Dec 11. SanFrancisco had it the 15th !!!!!! SAT IN SAN FRANFRIGGINCISCO FOREVER….will be delivered today Dec. 22 !! YESSSSSSSSSSS>>>> !!

m
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I left my flashlight… in San Francisco…………………….

Streamer wrote:
Ordered Dec 10.. . Shipped Dec 11. SanFrancisco had it the 15th !!!!!! SAT IN SAN FRANFRIGGINCISCO FOREVER….will be delivered today Dec. 22 !! YESSSSSSSSSSS>>>> !!
nqcken
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ordered an stl-v3 on 12/11 received it yesterday!, pretty durn good shipping and pretty durn good light.

i placed a larger order 12/05 and it is currently sitting in san francisco! Sad

ken

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m wrote:
I left my flashlight… in San Francisco…………………….
Streamer wrote:
Ordered Dec 10.. . Shipped Dec 11. SanFrancisco had it the 15th !!!!!! SAT IN SAN FRANFRIGGINCISCO FOREVER….will be delivered today Dec. 22 !! YESSSSSSSSSSS>>>> !!

LOL..that’s a good one.

BTW: It’s a SkyRay King..WOW !
I’m a late comer to the SkyRay Hoopla….amazing blazing LiL light this is !! WooHoo..!!

how2
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lightyear
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fasttech wrote:
Thanks again everyone for your comments and suggestions.

We have taken notes of several requests made here such as batteries and hobby chargers. I’m not going to make a list here but we have definitely got them on our lists.

The GOTECH coupon was scheduled to expire on 12/15/2012 though it was allow a little overtime. We’re preparing a BLF exclusive coupon and that should be ready short after Christmas.

Just a quick update on shipping: as demonstrated by action, FastTech is highly committed in shipping times. However, we have noticed massive USPS delays for orders shipped after Dec 12, 2012. This is obviously caused by the Christmas season.

Delays are happening virtually at all points along the delivery pipeline. We’ve seen orders stuck in the California sorting center since Dec 14, 2012, orders waiting for flights for a week, and even orders sitting in the “arrival at unit” state (delivery post office) for almost a week.

If your order is affected, we feel the same frustration you do and we are very sorry about it. FastTech works very hard to get orders out of its doors. Once they are out, there is really not much we can do. But if your order looks “stuck” according to online tracking, please let us know and we’ll try our best to find out its current status.

Thanks again everyone for your orders and understanding!

Need a few things from Fast-tech, Waiting for discount coupon as promised after Christmas.

garrybunk
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It was mentioned in another FastTech thread that the coupon code LAUNCH is working for 10% off now. 

-Garry

My Bike Lights Thread, Optics (TIR) Comparison Beamshots, Diffusion Techniques

, MTBR’s Lights & Night Riding Forum
NOTE: Now hosting my photos from my Google account. Post up if you can’t see them. Older photos hosted on Photobucket or Flickr may disappear (PM me if you want access to them).
lightyear
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Thanks Garry.

garrybunk
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I just checked the tracking on my first FastTech order. Interestingly there is no mention of customs (like there usually is) and the current status says "Forwarded" and lists my local post office as its location. This is a problem as I never have orders delivered to my home, but to my office. Not sure why it's "forwarded". Could it have been forwarded from my work address? (No tracking info to say it was.). I have a feeling that even though I chose my work address as my shipping address that FastTech shipped to my home address. Now I have to intercept the mail before the wife! This order was placed Dec 6th by the way. 

-Garry

My Bike Lights Thread, Optics (TIR) Comparison Beamshots, Diffusion Techniques

, MTBR’s Lights & Night Riding Forum
NOTE: Now hosting my photos from my Google account. Post up if you can’t see them. Older photos hosted on Photobucket or Flickr may disappear (PM me if you want access to them).
gords1001
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Uh uhhh, not the post man hunt….

Gary in future, you could just have all your orders shipped to me….I’ll see them right. :bigsmile:

edc
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I got some batteries delivered xmas eve. Big Smile The holders were mostly broken or broke upon opening but the batteries appear to be good.

 

http://i1193.photobucket.com/albums

atbglenn
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Just ordered some protected Panasonic 18650's (3100mAh) this morning from them. Let's see how fast they get here Smile

Boycott Nike

garrybunk
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garrybunk wrote:

I just checked the tracking on my first FastTech order. Interestingly there is no mention of customs (like there usually is) and the current status says "Forwarded" and lists my local post office as its location. This is a problem as I never have orders delivered to my home, but to my office. Not sure why it's "forwarded". Could it have been forwarded from my work address? (No tracking info to say it was.). I have a feeling that even though I chose my work address as my shipping address that FastTech shipped to my home address. Now I have to intercept the mail before the wife! This order was placed Dec 6th by the way. 

-Garry

CORRECTION: I had mixed up my home zipcode with my work street address, so no problem on their part. Oops! I am having trouble editing my address on their website but that might be an issue using my iPhone. There is no "edit" button only "Add New Address". I added a new one, but there is no option to delete an address. 

Now I see that the "forwarded" status means my local post office forwarded to my work address. 

-Garry

My Bike Lights Thread, Optics (TIR) Comparison Beamshots, Diffusion Techniques

, MTBR’s Lights & Night Riding Forum
NOTE: Now hosting my photos from my Google account. Post up if you can’t see them. Older photos hosted on Photobucket or Flickr may disappear (PM me if you want access to them).
nekdo12
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ML-101 for only 4.62$, and there is also ML-103

JonnyC
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You must be watching the newly listed items like a hawk Wink  I might have to pick up a bunch of those ML-101 chargers for friends that I build 18650 flashlights for.

Tete
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Ordered December 12th, shipped on 13th and received on 27th. Considering the holidays and such, I’m happy! :bigsmile:

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