*Edit 05.08.2015 (dd/mm/yy): Gearbest.com have turned around, and they have really did their best the last days to make this right. They have also taken good action about other products that has been fake.
So they are now doing thing right. For this case, I got a full refund on my paypal account. On some other issues, I will take a store credit, and try to buy some other goods. I have to thank Karen and Gina on this forum, trying to make the best of the situation, and I admit that I may have overreacted a little with this thread. But after using over $1000 on one month, and starting to get bad items, and then fake items, and with some “bad” replies on the ticket system, it got to much for me.
In about a month, I hope I can rapport back that my business with Gearbest.com is really good, and that they are sending good products to a nice price.*
I have been happy with Gearbest.com, but no more. Many of you have looked at this thread: Xiaomi style battery charger. Near disaster today – flames – when I put a battery in , and I was sure I would get a refund for the 11 cases I had ordered, that was on it’s way.
Sure, I could get a refund, first around 50% ($30), then 100% ($66) in store credit. But the catch?? I had to ask budgetlightforum.com to remove my thread, this thread: Xiaomi style battery charger. Near disaster today – flames – when I put a battery in
Edit: This new thread is NOT about the old issue, that can be discussed in the other thread. This is about the info below, that they want to censor me and BLF, removing negative feedback/reviews, and if you don’t, you don’t get a refund.
When I got the $30 offer, and they told me to delete that thread, I told them no way, then they wanted to give me $66, still I had to remove this thread.
I told them that I live in Norway, and we have free speech, so I would not let me censor by a company, to get what I have right to get.
So now, I will start posting threads like this on forums that people do business with Gearbest.com. So will they learn not to try to censor their customers.
I’m sure I wont get any refund now, so $66 is lost. Or, I will of course open paypal disputes over the orders. And I hope so many people as possible see what kind of support you can expect from Gearbest.com. They try to buy their out of issues. And they do anything to cheat new customers.
Here is pictures of the whole support ticket with them, and proof that they wanted me to delete the thread from this forum. I will contact an admin also to hear if this is OK, to remove threads from this forum to get a refund from a store. So will we see if the admins is in Gearbest.com pockets, or not.
For gearbest.com has got lots of good reviews here, but of course, if people get paid to recommend them, I understand why.
Here is the whole support ticket up to 01.August 2015:
So now there is no happy ending for Gearbest.com, I did never get any reply, no money, and now this thread is up. I also is looking after other forums there gearbest.com is mention. And will post the same thread there.
Only happy ending now for Gearbest.com is to give me my refund, give my a nice gift for trying to censor me, in a free world, and then I will of course update this thread with the good news, and show that they can do right.
On Monday or Tuesday, I will file paypal claims for the money. So hope they have taken to their senses and refunded me by then.
I would also be skeptical to people talking good about Gearbest.com on this forum and on others, for most likely they are paid to talk positive about Gearbest.com. They did take me for a customer that would do anything for a refund and some pocket changes, but I’m from Norway…if I loose $66 + (more from the other ticket), I don’t care. But it’s vacation time now, and the weather is cold and rainy, so I have lots of spare time the next weeks to really let them know that they f* with the wrong guy over $66. After I had used over $1000 on one month in their store.
And here is how they buy positive reviews from customers: