Hello everyone.
Do you want to read a real experience about incompetence and uselessness?
Well, I can do it but is a long story. I have been trying to solve my problem for six months but they are absolutely incompetent.
I will write a lot but you must read it. Is funny and very informative
the 13th December I bought this flaslight HD-16: http://www.gearbest.com/led-flashlights/pp_71062.html
I waited 1 months to arrived, all is ok, but when I received it and I openned the box I discovered that there aren’t into the box the flashlight and the rubber rings!!! mmmmm “well… I don’t like this, maybe is little mistake don’t worry Mafo” I openned a ticket with my problem to Customer service , or better, the Unselessness Customer Service.
This is my first message:
*“*Hello.
I send this e-mail because I am very dissapointed with my first purchase on this website. I have received the order today and when I have opened the box I can see that the light and the rubber rings aren’t into the box! So I have paid 31$ only to the middle of things. Please I want a fast and free solution.“
Reply:
“ Dear Javier,
Thanks for your message and inquiry.
Please login our website and check your order record .
You only bought a UltraFire HD-16 Cree XM-L L2 2400lm LED White Bicycle Headlight (LJ0022602 $31.99 ) ,no rubber rings
If there are any additional problems or further queries, please do not hesitate to contact us.
Have a nice day!
Best Regards
Nydia “*”
good job customer service because if you see the “package include” you can see that there are include 2x rubber rings, You can’t see only the tittle!
Wel… in the nexts messages I explain again the problem and I included pictures with the objects missing and Nydia understood it
“ Dear Javier,
Thanks for your reply.
We will arrange the reshipment for 1x headlamp and 2x rubber rings soon
…. “
That reply is to 2th January, I waited since 27th January and I openned a new ticket about delay. And Gearbest reply this:
“ Dear Javier,
Thank you for placing your order with us. We sincerely apologize for any inconvenience that may have been caused.
We have shipped your 1x headlamp and 2x rubber rings out.
The delivery information
customers: Javier xxxxxx, shipping address: Crta. Monxxxxx , city: xxxx, state: Alicante, zip_code: 0xxx, country: ES, phone: 647xxxxxxx
reference number: NL14219808267530, shipping method: Netherlands Post surface mail, shipping date: January 23,2015 15:10:21 PM PST, estimated time: 15-25 business days
sku*quantity:SP002 * 1 “
Can you believe!!!?? so 20 days that they don’t send me nothing!! So I must to wait other month! (totally now? 2month + 1 month more now…)
But the story will be more stupid.
I received the package and when I openned it surprise! the new package has a 2x rubber rings and 1x headBAND!! whatt? again wrong?? I needed headLamp not a headBand.
So now? oooopen a new ticket and I explain this. I write the customer service that I need a headlamp! I send pictures with a the flashlight inside the circle with text “missing” I explain that I have:
1 x Headband,
2 x Rubber Rings,
1 x AC Charger
0!! x Headlamp
But The customer service NEVER but NEVER will see your pictures, I am sure because when I send it he say me “ok, I’m sorry, What is the problem exactly?” really!! you only need to see the picture!!
well… 1 week more later all is ok and they said me that they will send me the headlamp.
and 1 month later I received and…. SURPRISE!!! other headband!!! REALLY!! this is soooooo funny!
I openned a new ticket… send news pictures, try t explain the problem. Maybe I must to use other words and not only headlamp.
But of course they allways:
They don’t believe me first and all is ok and is my problem and I must to accept the coupon of 6$ to others orders. (this is inacceptable! the flashlight cost 31,99:money_mouth_face: but after to pictures and etc… I win and they sent me again the headlamp.
1 month more later… I received and…… SURPRISE!!! AGAIN A F**king headband!!
Now I am in April… I am to tired about all this. Paypal don’t retund my money because with this shop is impossible. So the only solution is open a new ticket so I do it.
Open a new ticket and again I try to explain all… but now I never used the word “headband” now I prefer to say lamp maybe this is easier to the uselessness customer service. pictures, emails etc etc….
1 month later…. I received and…. SURPRISE!!! not is a headband but now is a LED!, yes, only a simple LED!!! this is amazing.
I was to tired and angry with this and I open a complaint and they reply:
“all is okey, we send that you wanted.
I will close this ticket”
What!!??? and nothing more! bye bye! So I openned a new ticket explain again all that I want that they REFUND all my money or full order refund. I don’t know more words to flashlight… (headlamp, lamp, light, flashlight…”
But the reply is very simple. If I want my money I must to send them all my articles. (the shipping is more expensive than other new flashlight) or they give me 20$ to buy another article. So yes or yes I will lose money.
I send a email to say that this is inacceptable and that I want money or full order. And they now say that this flashlight is OUT STOCK… what coincidence!! ¬¬’
Now a sent a message asking to how much time I must to wait to this flashlight is in stock. I am waitting now the reply.
conclusion: 6 months later, when I buy it the night coming 05:30 pm but now? 09.50 pm… I don’t need a flashlight now. They never see your pictures, they are incompetent, they will try cheat you with coupons. Now I have 3xheadbands and 0x flashlight ¬¬’. I have lost the money, I can wait toher 1-2months for a new flashlight or other headband of course… hahaha or I can to lose more money if I want the refund.
For all this you mustn’t buy to gearbest. Maybe you buy and all is ok but if they lose some article or you have only 1 problem. You must forget your money! ABSOLUTELY INCOMPETENT.