Made my first purchase, received email confirming that order had shipped , but, and I don't know why, on the order page, my adress is waaaaaaaaaaaaaaaaaayyyyy incomplete! It misses the zip code!!!!!!! And the town!
I quickly sent them an email, ( Email: email@example.com), but they never replied.(that was 4 days ago)
They say on their FAQ:
"Q : How can you get my shipping address?
A :We'll get your shipping address when you make payment by PayPal,please note PayPal will be not sharing any of your financial information to us except shipping address and a phone number which you explicitly wish to share with us."
It's tough to contact them about my order because I didn't register an account before I ordered the knife. I think the best way to contact them regarding my order is through PayPal, but I will wait another 2 weeks before I do that. My address they displayed was "waaaaaaaaaaaaaaaaaayyyyy incomplete!" just like juhha experienced. But they say they have my PayPal address, so I'm not worried. I'm totally used to waiting six weeks, and then doing the PayPal dance. I'll do a proper update when the knife shows up.
I ordered an SRM 939 and the shipping notification is also missing the town and zip-code. I ordered on the 2011-2-22 and nothing has shown up. On day 43 after my order this will become a PP issue, but lets wait and see how (and if) they react to my email that I sent out today. But I am not too worried, because the last claim/case with Paypal led to a full refund (DX). But until this is sorted out and the first people receive their items, I would order somewhere else.
P.S.: Wow they responded in less than 40 minutes, very impressive.
If they ever fail to respond to E-mails .. then it's a comment of no response to emails ..
....This is just a higher priced mirror site to another site which has been given bad feedback that's why it's the same stuff you've seen before .. a real close look at lights will tell you who they are ...site layout is different , but the lights are the same
Just got my 763's that I ordered 3/23. I am pretty impressed with the shipping time and they are great knives based on my initial impression. I also ordered a EL-02 from HK on Ebay and the shipping time was about the same, so not sure how HK Post may be doing better. In both cases, I am happy to receive the product in less than a month.
DiscoveryBargain also had the option for free registered mail (with tracking) and the best price on the 763's, even though they don't have the aluminum vs (still on the fence about that one).
Good to hear that they actually deliver, but I haven't been so lucky. I ordered in February and sent an e-mail this week asking about the order (not much they could do, they shipped it within a couple of days) and never received a response. I filed a PayPal dispute last night before my 45-day limit was up. They responded this morning saying if I sent them some money (less than $2) for tracking they would send another knife. I think I will give them another week or so and then ask for my money back. Later on I might try ordering again, though I don't really need a knife anyway. I just wanted to see what all the fuss was about.