Negative experience with NealsGadgets

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f0xx
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TacticalEnigma wrote:
I was wondering if anyone had any advice. I purchased some tritium optics from Neal a good while ago. He shipped them within a week and I was provided a e commerce DHL tracking number. The number reads as invalid when placed in the DHL tracking system on thier website. All my attempts to reach Neal have been unsuccessful for the last month. When I click on the “tracking” email it just says picked up by shipping partners and otw to California.
What is the longest you guys orders remained in this status? Also have you guys been able to communicate with Neal?

Thank you


That particular type of DHL shipping is quirky that way.. there is only like one DHL website where you can track it, and using the tracking number on the USPS site shows nothing pretty much all the way until it gets to the PO in my town.

Try this website for tracking:
https://www.logistics.dhl/us-en/home/tracking/tracking-ecommerce.html

I had a REALLY long wait for one of my orders to arrive (felt like MONTHS), but I think it was mostly just the excitement coupled with a slightly longer than normal shipping wait time. If it shipped, there is nothing more Neal can really do unless it was shipped to the wrong address or some other mistake on his end.

Amazon packages get to my house next day in most cases.. they even deliver on Sundays, so I can get almost anything to my house in 1-3 days. Any Chinese company/shipper will look terrible when compared to Amazon Fulfillment.

fluke
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TacticalEnigma wrote:
I was wondering if anyone had any advice. I purchased some tritium optics from Neal a good while ago. He shipped them within a week and I was provided a e commerce DHL tracking number. The number reads as invalid when placed in the DHL tracking system on thier website. All my attempts to reach Neal have been unsuccessful for the last month. When I click on the "tracking" email it just says picked up by shipping partners and otw to California. What is the longest you guys orders remained in this status? Also have you guys been able to communicate with Neal? Thank you

First try 17 track to track your item.

The listed tracking number and who is shipping is sometimes wrong, the tracking number for me has always been right, just who is shipping nhas been wrong. Are you contacting via email? always had an answer from him.

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I’d like to start by saying that many here have had great experiences with NealsGadgets. And, I don’t think Neal intentionally tried to rip off anyone. I believe Neal just got inundated with FWXX orders and got disorganized for a while.

However, after weeks of multiple attempts trying multiple ways to contact Neal and resolve the issues with my last order, I was finally forced to use my last resource. I reluctantly started a PayPal case. Good or bad, I will update the group with results.

Enjoy the light show - LedTed

ZEUSFL
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My experience is this. 

I ordered 1 Fireflies E07 on Agust 30, I don't remember about the 7 days of festivity in china. I try to contact Neals since the website shows my order as unfulfilled. He does not reply to any emails and I sent several emails asking for updates 10 days after the purchase. In my order, I pay $11 dollars for fast shipping 5-8 days. 

 

Finally, he contacted me via facebook chat and told me the order was shipped yesterday on October 17. The next day October 19 I received a package with the light and I was very happy but confused about how in the world arrived that fast. Anyway, about 3 days ago I got another package with a second E07 exactly as the first one. He sent 2 E07 and I pay for one. I contacted immediately via facebook chat and I told him what happen. He just asks me if the light was the same model and I say Yes! and also ask him how he wants to resolve this since I don't want him to lose money for this. I want to pay for the second E07 even when I don't ask for it but he never responds back to me. 

 

My resolution is. He obviously is a good guy and a very busy guy as well. The communication problem can be from translations or connections problems. I don't know. 

I absolutely will buy again from him since he demonstrates he is an honest person but I learned if you have rush dont buy from China because the delays are not only in the delivery company, the US custom can take days to release and clear container adding more delays.  

 

But if you want a cheap price for a good product you need to learn to wait. 

Imalent MS18
Acebeam X80-GT
Fireflies E07 x2
Emisar D4S V2 26650

djmcconn
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Did I notice two first time posters both have negative comments about this seller? Did one post a comment immediately after someone else had a question about a trit sight? I post infrequently because I have little to offer to those so much smarter than me. But this seems funny. Negative comments pile on me just don’t ya’‘ll be taken for fools

scosgt
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I have gotten I think 4 orders from neal.
All were shipped promptly and arrived quickly.

MascaratumB
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During the last days/week, Neal was busy as he was taking Martin (M4D M4X) to the flashlight manufacturers!
I got a reply from him about an order I did by using the BLF private message system.
I suppose Martin only returned from China today (25th) so Neal may be resting or catching up with orders and mails/messages.

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kanton
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Ordered twice from Neal, both lights arrived without bigger issues. Second time there was a delay because his wife got his child got born. Though hearing about Neal not reacting to mails etc. is not new to me. To me he seems like an honest dude, but communicationwise somewhat chaotic.

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LedTed wrote:
I’d like to start by saying that many here have had great experiences with NealsGadgets. And, I don’t think Neal intentionally tried to rip off anyone. I believe Neal just got inundated with FWXX orders and got disorganized for a while.

However, after weeks of multiple attempts trying multiple ways to contact Neal and resolve the issues with my last order, I was finally forced to use my last resource. I reluctantly started a PayPal case. Good or bad, I will update the group with results.

I regret to inform the group that I was never able to work out the problems, with my last order from NealsGadgets, with Neal. I asked help from PayPal. They found in my favor.

Enjoy the light show - LedTed

shirnask
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After more than a dozen orders with Neals Gadgets I have had several problems all of which have been resolved, most of the time, with Neal never replying to me directly but simply taking care of the issue in a way more generous than what I requested.

NaQwanda
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Did order a Lumintop FW1A Flashlight but I did receive the FW3A Version.
I emailed him several times, but he never replied. Sad

lfowner
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WTF wrote:
1stein wrote:
Sorry my experience is also negative.
Mine as well.
Mine as well. It is arduous to deal with Neal. The first time he sent me a Mateminco with wrong tint, I demonstrated that with a video. Got some refund, but only after intercalating PayPal. Next time he nerved me with asking for some phone number for address again and again and again, even after I explained that no parcel service in Europe ever is calling the receiver…
G0OSE
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lfowner wrote:
WTF wrote:
1stein wrote:
Sorry my experience is also negative.
Mine as well.
Mine as well. It is arduous to deal with Neal. The first time he sent me a Mateminco with wrong tint, I demonstrated that with a video. Got some refund, but only after intercalating PayPal. Next time he nerved me with asking for some phone number for address again and again and again, even after I explained that no parcel service in Europe ever is calling the receiver…

I’m not ‘sticking up for Neal’ but, this all seems a bit odd to me.
I don’t know about Germany, but almost all (if not all) parcel services in the UK require a phone number for both sender and receiver, so your explanation is incorrect since the UK is in Europe, I can’t imagine DHL/TNT/FEDEX/DPD etc operate differently in Europe to the UK, it wouldn’t make sense?
The ones I’ve used to send/receive items won’t even allow you to progress without giving a number (sender and receiver)
I wonder why wouldn’t you give him your phone number? it makes total sense, and seems to me like he’s trying to help, and you (inadvertently) are causing the problem.

Those phone numbers enable updates for both parties, I usually get a text or call to tell me,
1. When roughly it will be here (maybe a day or so before)
2. When exactly it will be here (1 – 5 hour slot) depending on the quality of the service.

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I never had any problems with Neal. In my perception, he’s communicative and reliable. Now don’t switch me on on DHL! I could write a 10 pages post just summing up their fuck-ups.

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Communication is weakest side of Neal’s. I had a hard time when I did my first deal with him and it made it my last deal.
Mike

Think of how stupid the average person is, and realize half of them are stupider than that. George Carlin

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FW3A from Nealsgadgets just received. Three weeks exactly to US. At no point in the process was the tracking info correct in either 17track or DHL. It just showed up out of the blue. Tracking status has still not changed since day 0. This more or less met my expectations of a Chinese reseller.

Marnav1
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I’m not sure at this point. My FW1A was DOA. He answered the first couple emails. I asked about a replacement. Nothing since. So a $35 paperweight. If something comes along i’ll post it here but for now I wont order from there again if nothing is resolved. Sad

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i have also mixed experiences….i was waiting MONTHS for whatsapp answer to my order question..but iam afraid,there are internet china government prohibitions or how to call it…and then he is helpless….he should explain it here,cos there are many people with the same problem..no iam a bit afraid to order from him….BG no problem…but i wanted to support him…but its in fact christmas time,so now its almost doesnt make a sense to order…

EDC- Jetbeam E40R,Emisar D4V2 XPLHI

Headlamp-Thrunite th30

G0OSE
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vresto wrote:
i have also mixed experiences….i was waiting MONTHS for whatsapp answer to my order question..but iam afraid,there are internet china government prohibitions or how to call it…and then he is helpless….he should explain it here,cos there are many people with the same problem..no iam a bit afraid to order from him….BG no problem…but i wanted to support him…but its in fact christmas time,so now its almost doesnt make a sense to order…

I’m not sure China filters/prohibits emails/pm’s from here complaining about missing/faulty flashlights etc, hardly at the top of their list, but what do I know lol maybe they do! Silly

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yes ok but if you want to order,which is profit for him why he didnt answer…

EDC- Jetbeam E40R,Emisar D4V2 XPLHI

Headlamp-Thrunite th30

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I wonder what happen to Neal ???? …………………………Anybody know perhaps ?
Hope not he went fetch some wood and not planning to return ? Sad

It seems there are definitely two scenarios with different experiences with Neals gadgets stores and with his communication via his emails. Maybe use “ messenger “ as first priority above email communication and/or using some sifting methods .
I for one have both in favour and disfavour experiences which are quite opposite.

My take on it , he is definitely sometimes a busy man, he is probably a nice guy as all prescribed, he probably don’t have time to answer all emails, probably prioritize emails or whatever reason we not sure of …………………………….But any business succeed or failed with good communication and service or lack with it .

So far over the years I didn’t have any negative experience with Banggood , Aliexpress, FastTech and if there was any hiccups it was sorted with immediate response, no hiding techniques…………..
Lately Banggood uses Buffalo as a intermediater for customs to SA , arrival is very fast (two to three weeks), painless with reasonable cheap fees with the same products .

eg: I have a order with Neals stores, order placed 31 October, from his web logging in today still show unfulfilled meaning order not sending out yet. Try to contact him numerous times as I want to add some items on same order, no reply yet ………..silence as before , should have ordered from Banggood ……………..will give him a another generous week or so before open a dispute through PayPal.

On the other hand I have Emisar products ordered from Hank from Intl Outdoor which been placed on 6 November , I received my order today (two weeks ) …….Very happy Big Smile
Having some enquiries to him, he always answer promptly, straight and honest ………………kudos to Hank Thumbs Up

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This may be continued depending on if I get my light w/ the same issues others are having. That light is the NI40 SBT90.2 Group buy.There are a lot of the same issues[driver?switch?] along with just not responding to many people.To me that is inexcusable.

http://budgetlightforum.com/node/69362?page=7

I emailed him on 10.23.2019 and another on 10.29.2019. Never responded.Many people have had the same problem. Some have had success on FB others not. Needless to say the guy is inconsistent and lacks efficiency, reliability, consideration and basic communication with his customers.

I am blessed with the dealers in USA. There are a half dozen or so who have superior customer service.

I am not alone, and mine is not an isolated issue. Just read the thread I posted along with other threads.

I am One and done with this Neal guy. I have no patience for irresponsibility

G0OSE
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vresto wrote:
yes ok but if you want to order,which is profit for him why he didnt answer…

How would I know that, seriously. Facepalm What do you expect me to say?

ZEUSFL
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For some reason, he answers better by facebook messenger. 

Imalent MS18
Acebeam X80-GT
Fireflies E07 x2
Emisar D4S V2 26650

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I ordered a light from him a week ago and the order is still unfulfilled. I’ve emailed without any response. First time I’ve ordered from him so I’m not super impressed but I’ll just be patient and see what happens.

bhstinger
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Ordered several times from Neal. Super fast shipping and he took care of issues I had with previous orders at the same time.
Yes, he becomes insanely busy sometimes and/or your order may wait a few days to a week to be shipped with others. Also, don’t forget to check for Chinese holidays.
With that being said, I have always received orders within 2 weeks.
I will always check Neal’s before back-order Banggood.

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I have been waiting on my last order about 2 month.
I emailed Neal about 5 weeks ago and have not heard back , communication is poor this time (as hes replied to other emails on previous orders)
Thats a shame, as I expect good customer service, here in the US or abroad, especially if your orders are $50-100.
But it sounds like hes a good guy, so I’ll give him another chance.
Disappointed this time.

MOD noob

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MonkeyLight wrote:
eg: I have a order with Neals stores, order placed 31 October, from his web logging in today still show unfulfilled meaning order not sending out yet. Try to contact him numerous times as I want to add some items on same order, no reply yet ………..silence as before , should have ordered from Banggood ……………..will give him a another generous week or so before open a dispute through PayPal.

Must be coincidental, I received email notification this morning my, order is possibly dispatch with a tracking nr, would be interesting what the dispatch date is.
This is +- 3weeks after order date, I have no problem with the delay if products is out of stock, chinese holidays, personal reasons etc but I still have a huge problem with lack of communication from him or his store . Not the first time. He could have have more items ordered from me if there was some reply or communication from his side.

If products are out of stock, Neil should just updated his web store immediately with possible expected arrival dates. If he(Neil) can not manage orders because of personal reasons, he or someone on his behalf must just post a notification on his web store, nothing strange or offensive to have a sign “back in two weeks on xx date “ or if needed get more personnel what ever the reason would be.

If he (Neil) experience problems receiving emails from customers which maybe are blocked somewhere, or having some other difficulties responding to email, would someone with personal contact with him please refer him to this link please.

I don’t want to believe he(Neil) categorized/discriminate customers in preference. I doubt if location of customers in this instance have any influence.

Customers mostly have empathy when there is some honest sharing and explaining, but it have it’s boundaries.

Please Neil, it is your chance to make it right …………………..

California_Prepper
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TacticalEnigma wrote:
I was wondering if anyone had any advice. I purchased some tritium optics from Neal a good while ago. He shipped them within a week and I was provided a e commerce DHL tracking number. The number reads as invalid when placed in the DHL tracking system on thier website. All my attempts to reach Neal have been unsuccessful for the last month. When I click on the “tracking” email it just says picked up by shipping partners and otw to California.
What is the longest you guys orders remained in this status? Also have you guys been able to communicate with Neal?

Thank you

I recently ordered the NS53A from Neal. I started to panick when I saw other people saying theirs had arrived even though I had ordered mine before them. I started to panic. i would say shipping in total took about 6 weeks. For 5 of those weeks it just said in transit from china. Finally the status changed and said it arrived in Los Angeles and from there it took another few days. I’m in Southern California. Also keep in mind we are approaching the holidays and shipping is slowest this time of year as they are busiest.

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Though I’m affraid the floodgates are already open, I would like to make a small comment.
Neal is just a one-man-shop. Working his a$$ off trying to keep the customer happy and his family alive. Of course it is heartwarming to see you guys give pointers how to reach Neal, but that makes things worse. Do you realise how much time it costs, besides fulfilling his daily tasks in his job, to read: Fakebook, regular email, his PM, and several threads in this forum that are used to vent some frustration. Just reading those wil cost him his day.
It’s true as buyer you have a contract with him as seller, and he is the first to address. But that includes also things he did not cause, like mechanical faillure or slow shipping. As for myself, Neal always came through. In the end.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

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